Release Notes for Ad Hoc Transfer Plug-in for Outlook

In this File

Ad Hoc Transfer Plug-in for Outlook 2.0 Release Notes

This document contains information about the Ad Hoc Transfer Plug-in for Outlook V2.0 for WS_FTP Server.

What is the Ad Hoc Transfer Plug-in for Outlook?

The Ad Hoc Transfer Plug-in for Outlook is an application that lets users easily and securely send Ad Hoc Transfer packages to recipients through Microsoft Outlook. Once the plug-in is installed, users can send a message with file attachments the same way they would using Ad Hoc Transfer via WS_FTP. Recipients will receive an email with a link to connect to the WS_FTP and download the files you've sent.

New in 2.0

• Updated user interface includes:
  • an updated, user-friendly Outlook interface that is consistent with the Microsoft "ribbon" interface
  • a form that lets users change Ad Hoc Transfer settings while composing a message
  • an application in the notification area that provides connection information and lets the user manage the connection and view transfer progress to the WS_FTP server
  • a Quick Start guide that appears when users first compose a message to help familiarize them with the product
• Administrators can now limit file attachment sizes in Exchange while enabling users to send larger attachments through WS_FTP Server via the Ad Hoc Transfer Plug-in for Outlook
• Support for Microsoft Outlook 2010 and Microsoft Exchange 2010

System Requirements

• Microsoft Outlook 2010 or 2007
• Supported Operating Systems:
  • Windows XP SP3 or later (32-bit only)
  • Windows Vista SP1 or later (32-bit only)
  • Windows 7 (32-bit and 64-bit)
• Microsoft .NET Framework 3.5 or later (Windows XP only)

  The installer prompts you to download .NET Framework 3.5 from the web and install it if it is not already installed on Windows. You can also manually install it.

• Microsoft Visual Studio 2010 Tools for Office Runtime (VSTOR 2010) Redistributable (all OS)

  The installer automatically installs the redistributable during the plug-in installation. You do not need to download anything from Microsoft.

• Microsoft Visual Studio 2010 Tools for the Microsoft Office System (version 4.0 Runtime) Language Packs (non-English OS)

  The installer automatically installs the redistributable during the plug-in installation. You do not need to download anything from Microsoft.

• English and German language support

Recipients can download files using a web browser supported by the parent Ad Hoc Transfer server.

Release Notes

Installing a Microsoft Office Service Pack disables the Ad Hoc Transfer Plug-in for Outlook

After a user installs a Microsoft Office Service Pack (SP1 on Office 2010; SP2 on Office 2007) on a computer on which the Ad Hoc Transfer Plug-in for Outlook is already installed, the plug-in is disabled when the user opens Outlook again. To fix the plug-in, users must re-enable the IpswitchOutlookPlugin COM add-in in Outlook. See the Ipswitch FT Knowledge Base for more information.

Alternately, users can uninstall and reinstall the Ad Hoc Transfer Plug-in for Outlook. See the Ad Hoc Transfer Plug-in for Outlook Installation Guide for more information.

On multi-user computers, uninstalling the Ad Hoc Transfer Plug-in for Outlook for one user causes an error message to appear for other users when they open Outlook

After one user on a multi-user computer uninstalls the Ad Hoc Transfer Plug-in for Outlook, the other users on the computer will see a Microsoft Office Customization Installer error message when they open Outlook and can no longer use the plug-in, since Outlook automatically disables it to prevent the error from happening again. There are two things that administrators can do to prevent this error from affecting all other users on a computer:

• A user on multi-user computers who wants to uninstall the plug-in should disable the IpswitchOutlookPlugin COM Add-in in Outlook instead of uninstalling it so that other users do not see the error message and can continue to use the Outlook plug-in.
• After uninstalling the plug-in, log in as each of the other users on the computer and disable the IpswitchOutlookPlugin COM Add-in in Outlook.

See the Ipswitch FT Knowledge Base for more information.

Users are unable to download files when the Ad Hoc Transfer download limit is 1

This is a known issue in which a security setting in Internet Explorer automatically increments the download count before the user can actually download the file. We recommend increasing the user's file download limit.

See the Ipswitch FT Knowledge Base for more information.

This issue does not affect other browsers.

Users must resend messages that Outlook does not send due to quota restrictions

If a user tries to send a secure transfer message that exceeds the user's quota, the message will stay in the user's Outbox. If an Administrator adjusts the quota limit on the server so the user can send the message and then the user reconnects via the WS_FTP Connector (see the Ad Hoc Transfer Plug-in for Outlook Help for more information), the new settings takes effect and all new messages within the new quota limit send normally. However, the existing message in the user's Outbox will hang for 6 hours unless the user manually resends the message.

Users see an error when sending a message using the Ad Hoc Transfer Plug-in for Outlook after creating a contact with email address from the Exchange Global Address List

Users might encounter an issue when sending secure transfer messages. A send will fail if the user:

1. Creates an Outlook contact with an email address added from the Exchange Glocal Address List.
2. Composes a new mail message.
3. Clicks To, selects the Contacts address book, and then adds the recipient's email address.
4. Sends the message using the Ad Hoc Transfer Plug-in for Outlook.

The send fails and an error message appears that begins with: No SMTP Address found for: <user> (<email_address>) ...

To prevent this error, users can either:

• Manually enter the contact's email address rather than adding it from the Global Address List when creating a new contact.
• Enter the recipient's email address without using the Contacts address book.

Cannot repair a silent installation with the Ad Hoc Transfer Plug-in for Outlook installer executable (.exe)

Users cannot repair a silently installed Ad Hoc Transfer Plug-in for Outlook with the WS_FTP plug-in installer executable (.exe) file. Users should repair installations from:

• Windows XP - Control Panel > Add or Remove Programs
• Windows Vista/7 - Control Panel > Programs and Features

ASP.NET 2GB file download limitation

Users cannot download files larger than 2GB from the Ad Hoc Transfer web interface due to an ASP.NET limitation. Therefore, Ad Hoc Transfer Plug-in for Outlook users should not upload any individual files larger than 2GB.

See the Ipswitch FT Knowledge Base for more information.

Ad Hoc Transfer packages not sent from if WS_FTP Server session timeout is below 300 seconds

If Ad Hoc Transfer packages are sitting in users’ WS_FTP Outbox folders instead of being sent, you might need to set the Ad Hoc Transfer module session timeout at 300 seconds or greater.

See the Ipswitch FT Knowledge Base for more information.

Users see XFTERROR_MISMATCH_IN_HASH_VALUE error when uploading files

After sending a secure transfer, a user might encounter a situation where one or more file uploads fail. When viewing Pending Transfers from the WS_FTP Connector (right-click the WS_FTP Connector icon in the notification area and select Pending Transfers from the menu), if the Last Error is XFTERROR_MISMATCH_IN_HASH_VALUE, this means that there is a problem with the user’s network, specifically the connection to WS_FTP Server. For instance, users experiencing this error might:

• be on an overloaded network
• have an inconsistent network connection
• be on a wireless connection experiencing interference
• be on a network that's experiencing other network issues

The user should resend the message to upload the file again. If the user continuously encounters the error, try examining and reconfiguring the network to optimize traffic from the user's computer.

See the Ipswitch FT Knowledge Base for more information.

Secure Transfer information disappears from Sent Items in Outlook 2010

Ad Hoc Transfer Plug-in for Outlook users connecting to an IMAP email server with Outlook 2010 experience an issue where they cannot view Ad Hoc Transfer package information for messages they sent 4 hours after sending the messages. This is due to a problem with the way Outlook 2010 stores sent message information in Outlook so that the database cleanup routine that the Outlook plug-in runs deletes the message’s Ad Hoc Transfer information.

See the Ipswitch FT Knowledge Base for more information about fixing this issue.

Signatures can display incorrectly when users send secure transfer messages using Outlook Rich Text format (RTF)

When sending emails using RTF via Ad Hoc Transfer Plug-in for Outlook, certain elements in the email signature might display incorrectly after the message is sent. Using a different message format (such as HTML) corrects this problem. Microsoft recommends that you use HTML instead of RTM due to its non-proprietary nature.

See Change the message format to Rich Text, HTML, or plain text (Outlook 2007, Outlook 2010) in the on-line Microsoft Office Help for more information about changing the message format.

Outlook sends vCards in the email message body as secure transfers through the WS_FTP server when users send using Outlook Rich Text format (RTF)

When sending emails using RTF via Ad Hoc Transfer Plug-in for Outlook, Outlook sends vCards in the email message as .vcf file attachments through the WS_FTP server rather than the body of the email. To avoid this issue, users should send secure transfer messages using HTML format.

See Change the message format to Rich Text, HTML, or plain text (Outlook 2007, Outlook 2010) in the on-line Microsoft Office Help for more information about changing the message format.

Other Notes

• Installing the Ad Hoc Transfer Plug-in for Outlook on Windows Server 2003 and 2008 is no longer supported. You should not upgrade Ad Hoc Transfer Plug-in for Outlook to V2.0 on Windows Server operating systems. You can continue using Ad Hoc Transfer Plug-in for Outlook V1.0.
• When upgrading Ad Hoc Transfer Plug-in for Outlook V1.0 that has been silently installed, you must uninstall the plug-in before installing the version 2.0. See the Ad Hoc Transfer Plug-in for Outlook Installation Guide for more information.
• Users should use HTML format rather than Outlook Rich Text Format (RTF) when composing secure transfer messages to avoid potential problems, per Microsoft's recommendation. See Change the message format to Rich Text, HTML, or plain text (Outlook 2007, Outlook 2010) in the on-line Microsoft Office Help for more information about changing the message format.
• The Ad Hoc Transfer Plug-in for Outlook only works with the default account in the default Personal Storage Table (.pst) in Outlook (e.g. a user's primary Outlook email account). The plug-in does not function properly when used with additional accounts.

  Users should select the email account with which they want to use the Ad Hoc Transfer Plug-in for Outlook and ensure that it is the default email account in Outlook. If a user decides to turn a different account into the default email account, the Outlook plug-in loses all history and logs associated with the previous account and cannot send any pending secure transfer messages.

• You must close Microsoft Outlook prior to silently installing the Ad Hoc Transfer Plug-in for Outlook V2.0.
• You must close both Microsoft Outlook and the WS_FTP Connector prior to silently uninstalling the Ad Hoc Transfer Plug-in for Outlook V2.0.
• When users first compose a new message in Outlook after the Ad Hoc Transfer Plug-in for Outlook is installed, the Ad Hoc Transfer Plug-in for Outlook Help opens to the Quick Start guide. Users can access the guide again by opening the WS_FTP Plug-in Help from the WS_FTP Send tab in the message window or by selecting Help from the right-click menu on the WS_FTP Connector in the notification area.

For More Assistance

For more assistance with WS_FTP, consult the following resources:

• Ad Hoc Transfer Plug-in for Outlook Installation Guide. See this document to install and configure the Ad Hoc Transfer Plug-in for Outlook on users' computers.
• Ad Hoc Transfer Plug-in for Outlook Help. For information on using the Ad Hoc Transfer Plug-in for Outlook.
• WS_FTP Server Installation and Configuration Guide. See this document for more information on the Ad Hoc Transfer module and on installing and configuring the Ad Hoc Transfer Plug-in for Outlook on users' computers.