Creating an SMS Direct Action

SMS Direct Actions send SMS messages directly through an SMS modem, unlike SMS actions, which use email gateways or dial-up modems. If you want to send an SMS message and do not have an SMS modem, see Creating an SMS Action.

To create an SMS Direct Action:

1. Go to the Action Library:
   • From the web interface, click GO. The GO menu appears.
   • If the WhatsUp section is not visible, click WhatsUp. The WhatsUp section of the GO menu appears.
   • Select Configure > Action Library. The Action Library appears.

     - or -

   • From the main menu bar of the console, select Configure > Action Library. The Action Library appears.
2. In the Action Library, do one of the following:
   • Click New, then select SMS Direct.

     - or -

   • Select an existing SMS Direct Action, then click Edit.

     The action properties page appears.

3. Set the appropriate options.
   • Name. Enter a name for this notification. This name is for your reference only and will never be displayed to the notification recipient.
   • Description. Enter or modify the description. This description appears in the Action Library and is for your reference only.
   • Phone number. Enter the cell phone number(s) of the intended SMS message recipients. You can enter multiple phone numbers, separated by a comma. For example: 555-555-5555, 55 555 55 55 55, (555) 555 5555

     Note: All non-numeric characters other than the comma, such as "-" and ".", will be ignored.

     There is a 2,000 character limit in this field, so you can enter many numbers.

   • COM Port. Select the COM port you want to use with this notification.

     Note: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.

   • Message. Enter the text message you want to send with this notification plus any desired percent variable codes. Keep in mind that if you use percent variables, this will greatly increase the character count.

     Note: If the message exceeds 140 characters, the message may be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are counted in the total number of characters.

4. Click OK to save this action. The action now appears in the Action Library.
5. Assign the action to a device or a monitor. For more information, see Assigning an action to a device or Assigning an action to a monitor.

Related Topics Inventory: Active Monitors Applied by Type