Creating a Service Restart Action

To create a Service Restart Action:

1. Go to the Action Library:
   • From the web interface, click GO. The GO menu appears.
   • If the WhatsUp section is not visible, click WhatsUp. The WhatsUp section of the GO menu appears.
   • Select Configure > Action Library. The Action Library appears.

     - or -

   • From the main menu bar of the console, select Configure > Action Library. The Action Library appears.
2. In the Action Library, do one of the following:
   • Click New, then select Service Restart Action.

     - or -

   • Select an existing Service Restart Action, then click Edit.

     The action properties page appears.

3. Set the appropriate options.
   • Name. Enter the name of the action as you would like it to appear in the Action Library.
   • Description. Enter a short description of the action. This is displayed in the Action Library along with the entry Name.
   • Host. Click the browse button to select the desired host from your Network Neighborhood.
   • User name (domain\username). Enter a user login to use with this monitor. In order to monitor the service on another machine, the WinEvent monitor has to be configured with the correct user name and password and a user account that belongs to the administrators group on the remote machine. If a domain account is used, then the expected user name is domain\user. If the device is on a workgroup, there are two possible user names: workgroup name\user or machine name\user. No user name and password is needed for local services (services on the machine where WhatsUp Gold is running).
   • Password. Enter the password for the login used above.

     To monitor NT services on a XP machine with an account that has empty password, the XP's Local Security Settings might have to be modified:

     From Administrative tools > Local Security Settings, select Security Settings > Local Policies > Security Options. Next, right click on Account: Limit local account use of blank passwords to console logon only, then click Properties, and select Disable.

   • Service. Click the browse (...) button to select the desired service associated with your host.
   • Command. Use the list box to select either Start or Stop, depending on whether you want the associated alert to Start or Stop the service you have selected.
4. Click OK to save this action. The action now appears in the Action Library.
5. Assign the action to a device or a monitor. For more information, see Assigning an action to a device or Assigning an action to a monitor.