If WhatsUp Gold is installed using the installation application downloaded from the Web link provided in the purchase confirmation email, the program is fully functional immediately after installation.
If the WhatsUp Gold v12 license is not automatically activated during the installation or if you are upgrading from a previous WhatsUp Gold version, you can manually activate WhatsUp Gold.
Important: Make sure that you activate WhatsUp Gold before starting the application. If the application is not activated before the polling engine is started, the engine will not start and a message telling you that the license has expired is written to the log. The application is not functional until after it has been activated.
To activate WhatsUp Gold manually:
Note: Before you start the manual activation process, make sure that you have your product serial number available to use in the activation program.
Note: When the activation is complete, a confirmation page indicates the license has been activated. If the activation does not complete successfully, you may be behind a proxy or firewall that is blocking the activation request. In this case, click the Offline button, then follow the onscreen instructions.
For more help and information about licensing, go to the MyIpswitch licensing portal.
Tip: You can view information about your installation via the About WhatsUp Gold dialog, located on both the console and web interface from Help > About WhatsUp. The About WhatsUp Gold dialog displays your license type, serial number, product edition, registered user, maximum devices. From the About WhatsUp Gold dialog, you can click Plugins to view the plugin licensing information.