User Impersonation by System Administrators

IMail System Administrators have the capability to access any users within their IMail Server without having to know the users password. Impersonation gives System Administrators access to a users web client mailbox to check, verify or assist with issues that may arise.

The System Administrator once logged in can do the following:

• Delete mail messages
• Move mail messages
• Create / Modify mail folders
• Full access to contacts
• Full access to rules
• Preference modification

Important: System Administrator impersonation will not allow sending mail, as authentication will prevent the mail to process. Impersonation will also not allow access to the users web calendar.

Using the IMail Web Client Login Page for Impersonation

• Enter the Username to be accessed (full domain name may need to be entered)
• Enter "/" after the Username with no spaces
• Enter System Administrator Username
• Enter System Administrator Password, then click Login.
• If the login information is correct, the IMail main page opens.
• Language: If your version of Web Messaging contains a list box for Languages, you can read messages composed with international characters in English, Chinese Simplified, Chinese Traditional, French, German, Italian, Japanese, or Spanish. You choose the language to send messages in via the Preferences page.
• Remember my username: Select this check box if you wish the client to remember your username on the local machine, only.
• Remember my password: Select this check box if you wish the client to remember your password on the local machine, only.

Note: For security, it is recommended to not check any Remember check boxes.

Example:

Username: jsmith@domain.com/sysadmin@domain.com

password: System Administrator password

Note: localhost login does not require full domain name when accessing primary domain users.