The IMail installation wizard generates an install log file to help you troubleshoot software installation issues. If you selected the default installation folders, the log file is located in C:\install-log-mm-dd-yyyy.txt.
During installation each action that occurred with respect to permissions or IIS is prefixed with "***".
Permissions are logged as follows:
*** C:\WINDOWS\system32\cacls.exe "C:\Program Files\Ipswitch\IMail" /T /E /G IUSR_WIN2K3- SRVR:F
processed dir: C:\Program Files\Ipswitch\IMail
processed file: C:\Program Files\Ipswitch\IMail\ActivationStub.exe
processed file: C:\Program Files\Ipswitch\IMail\AVReadMe.htm
processed file: C:\Program Files\Ipswitch\IMail\IMailLogo.jpg
processed file: C:\Program Files\Ipswitch\IMail\css_releasenotes.css
Tip: If you want to search the log file for failures, search the log file for the strings "No Mapping" or "!!!."
The first line is the command string used to set the permissions. If this fails, instead of seeing "processed" lines in the log file, you will see:
*** C:\WINDOWS\system32\cacls.exe "C:\Program Files\Ipswitch\Collaboration Suite" /T /E /G IUSR_WIN2K3- SRVR:F
No mapping between account names and security IDs was done.
IIS settings in the log file are not as detailed. If the item is not prefixed with "!!!" followed by "Failed," then it was successful. For example, the first line in the following example is a success:
*** Disabling anonymous rights on "IIM /Status.asp".
*** Disabling anonymous rights on "IIM/StartStopServices.asp".
The following line, disabling the anonymous rights on IIM/StartStopServices.asp, failed because it is followed by an "!!! Failed.":
!!! Failed to disable anonymous rights on "IIM/StartStopServices.asp".