User Impersonation by System Administrators

IMail System Administrators have the capability to access any users within their IMail Server without having to know the users password. Impersonation gives System Administrators access to a users web client mailbox to check, verify or assist with issues that may arise.

The "iclient.config" file has several options that can be modified as deemed important by the IMail Administrator. See Configuring New Web Client for more details.

• Impersonation can be disabled. Key name is "AllowUserImpersonationBySystemAdmins"
• Disable impersonators from viewing user's email. Key is "AllowImpersonatorsToSeeMail"
• Modify the delimiter used for impersonation login. Key is "ImpersonationDelimiter"

The System Administrator once logged in can do the following:

• Delete mail messages
• Move mail messages
• Create / Modify mail folders
• Full access to contacts
• Full access to rules
• Preference modification
• Full Calendar access (with exception to private appointments)
• Full Notes access
• Full Tasks access (with exception to private items)

Important: System Administrator will not be allowed to send mail while impersonating.

Important: Impersonation will not allow access to a users private calendar appointments and private tasks.

Using the IMail Web Client Login Page for Impersonation

• Enter the Username to be accessed (full domain name may need to be entered)
• Enter "/" after the Username with no spaces
• Enter System Administrator Username
• Enter System Administrator Password, then click Login.
• If the login information is correct, the IMail main page opens.
• Language: If your version of Web Messaging contains a list box for Languages, you can read messages composed with international characters in English, Chinese Simplified, Chinese Traditional, French, German, Italian, Japanese, or Spanish. You choose the language to send messages in via the Preferences page.
• Remember my username: Select this check box if you wish the client to remember your username on the local machine, only.
• Remember my password: Select this check box if you wish the client to remember your password on the local machine, only.

Note: For security, it is recommended to not check any Remember check boxes.

Impersonate Example:

Username: jsmith@domain.com/sysadmin@domain.com

password: System Administrator password

Note: localhost login does not require full domain name when accessing primary domain users.