Using Resource Accounts

What is a Resource Account?

The Resource Account setting was created to simplify the process of scheduling various company resources such as meeting rooms, rental cars, office hardware, etc... Once created, you can add a Resource Account to meeting requests or appointments and the system will check to ensure that the resource is available (and/or reserved) for that time slot.

How they work

When an account is designated as a Resource Account the Maintenance Service will begin checking this account for meeting requests sent to it (default interval is every thirty seconds). When a meeting request is found it will be processed and then moved to the Archive Folder. Messages in the inbox that do not contain an ICAL formatted meeting request will not be processed and left in the Inbox. Messages are removed from the Inbox and Archive folders after one day (One day is the default value).

Messages using the winmail.dat meeting request format are not supported and will not be processed.

How are meeting requests handled

Meeting requests are processed on a first come first served basis. The request is examined and then checked to see if there is an existing meeting that coincides with the request. If the meeting request is recurring it will check up to six months in the future for coinciding occurrences. If no conflicts are found the meeting request is saved to the Recurrence Accounts Calendar and a meeting acceptance message is sent to the meeting organizer. If a conflict is found a meeting declined message is sent to the organizer. Meeting Updates follow the same rules as a new meeting request. Meeting cancelations will remove the meeting from the Resource Accounts Calendar.

Sometimes meeting updates for complicated recurring meetings may arrive out of sequence. If this happens IMail will wait up to fifteen minutes before processing meeting requests out of sequence.

Changing Default settings

Message Retention Duration

If you wish to have messages retained for longer than one day open the file named "ResourceSchedulingSettings.xml" located in the IMail Top Dir in any text editor. In this file you will see a line that looks like this.

<MessageHistoryLifetime>1</MessageHistoryLifetime>

Simply change the value located inside the tags to the number of days you would prefer.

Message Check Frequency

If you wish to have the Maintenance Service Check for new messages at a non default interval open the file named "MaintenanceServiceSettings.xml" located in the IMail Top Dir in any text editor. In this file you will see a section that looks like this.

<TaskName>ResourceScheduling</TaskName>

<StartOffset>0</StartOffset>

<RepeatInterval>0.5</RepeatInterval>

<Sunday>true</Sunday>

.....

Make sure you are editing the section that has the correct TaskName value of "ResourceScheduling" and then you can set value inside the the <RepeatInterval> tag to number of minutes between checks you would prefer.