Forwarding Spam to Commtouch

The Premium Spam Filter performance can be improved when users forward spam e-mail to Ipswitch. Ipswitch provides the spam mail to Commtouch Advanced Security Daemon (ctasd™) editors to review the spam submission and add spam signature information to it. Then the signature is published to the global database to help other users eliminate spam. For maximum protection, this global database is updated on your IMail Server every few minutes.

Reporting e-mail that is spam to Commtouch:

1. Obtain the message as it was originally received.
2. Send the message as an attachment to reportfn@blockspam.biz with the following subject line:
   [FN Report][Messaging Architects][Date]

Note: Only the Date tag should be modified. Example: [FN Report][Ipswitch][mm/dd/yyyy]

Reporting False Positives (Legitimate mail flagged as spam)

1. Submissions must contain the Commtouch "RefID" from the header of the message. You can forward the original message as an attachment ("RefID" header line included) or retrieve the "RefID" and put it in the body of your submission. It is ok to send more than one "RefID" per message.

   Header line example:
   X-CTCH-RefID: str=0001.0A010208.492285A9.0064,ss=4,pt=62280,fgs=12

2. Send the message to reportfp@blockspam.biz with the following subject line:

   [FP Report][Ipswitch][Date]

   Note: Only the Date tag should be modified. Ex: [FP Report][Ipswitch][mm/dd/yyyy]

Important: This process is only intended for messages that were improperly flagged by Commtouch Premium Anti-spam. If the message was flagged by other IMail spam filters you must manually adjust the filter to prevent further false positives.