Product name

WhatsUp Gold

Version

v16.2 Service Pack 9 (v16.2.9)

Release date

March 17, 2015

Defect ID

Component

Issues

APM-1189
APM 1422

APM Plug-in

Corrected an issue that caused APM instances that have been deleted to repeatedly report to the logger log.

APM-1203

APM-EUM
Plug-in

Corrected an issue that previously allowed an APM EUM component to be configured using polling frequency, retry, and timeout values that conflicted with one another and/or were not supported by the EUM Poller (iDrone). Limited options for polling frequency and retry values as well as a maximum timeout value have been implemented in order to prevent future conflicts of this nature. In the event a user has configured an EUM component out of compliance with the new limitations, the component’s configuration settings will be updated automatically by APM during the upgrade process. Number of retries above 3 and timeout durations above 10 minutes will be reduced to these new maximums. Polling frequencies will then be decreased to the most frequent valid polling interval.

APM-1291

APM Plug-in

Corrected an issue in which APM status reports display current data when 'Previous Month' is selected.

APM-1415

APM Plug-in

Removed APM Profile titles for Oracle database versions. Profiles are not dependent on the database version.

APM-1428

APM Plug-in

Corrected an issue in which an action was triggered and logged only for the last instance when it should be triggered for all instances to which it is applied.

FLM-869

Flow Monitor Plug-in

An issue reported indicated that the interface details report displays half of the total interface utilization percentage when the inbound and outbound traffic direction is selected. However, the following is an explanation for this behavior:
In a test environment where traffic is sending from 1.1.1.1 to 1.1.1.2 from two different traffic generators, one of them producing UDP and another producing TCP traffic. In this example interface number 1 sees 97.21% utilization for "In", 0% for "Out" and 48.61% for "In and Out," just as described in the original defect description. However, this is behavior is expected because when calculating Utilization for "In and Out" for Traffic Details page, we use combined bandwidth of the interface in both directions, full duplex. So if the In and Out speeds are the same for the interface and there is zero traffic for "Out" then the "In and Out" traffic will effectively be half that of "In" traffic, just as described in the original defect description. This is not a defect and is working as designed.

FLM-891

Flow Monitor Plug-in

Corrected an issue that caused Flow Monitor Top Conversations report to display an error when attempting to view data in the NFArchive database.

FLM-896

Flow Monitor Plug-in

Corrected an issue so users with no permissions to Flow Monitor reports also do not have access to Flow Monitor sources.

FLM-3092

Flow Monitor Plug-in

Corrected an issue where FlowMonitor displays potentially misleading data when sFlow also includes total interface traffic.

FLM-3258

Flow Monitor Plug-in

Corrected an issue in which a newly added flow source was incorrectly shown to have a rate of -1 flows per minute rather than 0.

WCF-195

WhatsConfigured Plug-in

Corrected an issue that caused Telnet credentials to fail for some devices with the WhatsConfigured Plug-in.

WUG-8008

Business Hours

Corrected an issue where it appeared that data was not being reported when business hours were applied to a report configuration. This behavior is not a defect, but improved by introducing a new message informing users that business hour-specific data for the selected date range is not available due to data roll up.

WUG-8105

Wireless

Corrected an issue that caused a FaultException error with Wireless device map displays.

WUG-8151

Devices and Groups

Corrected an issue in which the General tab on the Device Properties interface failed to validate the target device's IP address.

WUG-8872

Disk Utilization Performance Monitor

Updated product documentation to notify the end-user that Disk Utilization performance monitor data collection is limited to drives that are 16 TB or smaller. This addressed an issue where the Disk Utilization performance monitor reports incorrect/odd values on very large disks.

WUG-8898

Reports

Corrected an issue that was preventing scheduled set and reset messages from displaying in the State Change Timeline report.

WUG-9743

Reports

Corrected an issue that was preventing interface names from being updated correctly in Interface Utilization Web reports.

WUG-11772

Credentials

Corrected an issue where using the Bulk Field Change feature to modify credentials resulted in those credentials being unassigned from the target device(s).

WUG-12129

Alert Center

Corrected an issue that caused Active Directory users with READ access to devices and groups to be unable to see Alert Center Thresholds until explicitly granted READ access to the device and groups.

WUG-12162

Maps

An issue reported indicated that in the Map View dashboard, a device group cannot be selected in Chrome 32. We determined that this was an issue in the way Chrome 32 functioned. This issue is no longer reproducible in Chrome 39.

WUG-12207
WUG-12408

Reports

Corrected an issue that caused some very large reports to fail due to exceeding buffer limits.

WUG-12372

Devices and Groups

Corrected an issue that caused devices with Layer 2 data available to not display in the Asset Inventory reports for recursive dynamic groups.

WUG-12406

Discovery

Corrected an issue in which configured start times for scheduled discoveries were not saved.

WUG-12443

Device Roles

Corrected an issue that caused a custom SNMP active monitor with SNMP v3 credentials to not be applied, using a custom device role, during initial device discovery.

WUG-12475

Temperature Monitor

Corrected an issue for temperature sensor reporting that used Cisco entSensorTypeValue table, a status of unavailable is now considered up. Also reduced the logging to only failed sensors statuses when polling. Full verbose logging is still available while testing using the test button in the WhatsUp Gold console.

WUG-12509

Wireless

Corrected an issue that caused some wireless controllers to throw an error in the Wireless Log when running SNMP v3.

WUG-12729

Email Actions

Corrected an issue that caused port settings, configured to use a non-default ports for Alert Center email actions, to revert back to the default port setting after a WhatsUp Gold upgrade.

WUG-12824

Ping Performance Monitor

Corrected a min and max calculation for the Ping Performance monitor that occurred when a ping took 0 milliseconds.

WUG-12951

Email Actions

Corrected an issue that caused some email actions that were applied to Active Monitors and triggered or an email action that is manually tested, to report successful when it failed. This was seen when the timeout is 30 seconds or higher and the SMTP server information was entered as an IP address instead of a hostname.

WUG-12972

Group Status

Corrected an issues that caused Group status (icons) from updating.

WUG-12980

Devices and Groups

Corrected an issue, in the web interface only, which caused all subnets for a device to remain displayed when only a specified group of subnets was selected.

WUG-12985

Disk Utilization report

Corrected an issue that caused Disk Utilization report summary stats to double when exported to a PDF.

WUG-13019

Flow Monitor

Corrected an issue that caused Flow Monitor Top panes: "Configure" menu to be blocked after adding any type of Flow Monitor filter.

WUG-13449

Folder Monitor

Corrected an issue in which the Folder Monitor's folder size, using the %ActiveMonitor.Payload variable, was not included in the log and notifications. Modified the message content to include actual folder size / file count information.

Defect ID

Component

Issues

APM-1188

APM-EUM

Corrected an issue that caused the iDrone queue to stack up while iDrone is offline with the APM plug-in running.

WUG-7706

APM-EUM

Corrected an issue that caused an Interface EAD data collection rollup failure: IDispatch error #3092, [Microsoft][ODBC SQL Server Driver][SQL Server] Arithmetic overflow error converting expression to data type int.

WUG-7789

Dashboard report

Corrected an issue that caused All Completely Down Devices dashboard report to delay the display of down devices.

WUG-8504

Wireless reports

Corrected an issue that caused missing wireless data and FK errors for client and rogues in the wireless log.

WUG-8685

User rights

Corrected an issue that caused user rights to override group rights in report access.

WUG-8899

Maintenance mode

Corrected an issue that prevented forcing some devices into and out of maintenance mode.

WUG-9623

Device lists

Corrected an issue that caused device lists, in the console and web applications, to refresh and jump to another position in the list.

WUG-9625
WUG-12409

Device groups, lists, and maps

Added a Lock UI for refresh icon , on the menu bar, to provide an option to lock device group, device list, and map display refreshes. If you are monitoring a very large number of network devices, WhatsUp Gold may cycle through continuous device status refreshes on the application page and interrupt your view of the device groups, lists, and map views. To prevent this continuous display refresh, use the Lock UI for refresh option.

WUG-9658

Wireless

Corrected an issue that caused wireless access points (WAPs) with a device name to only display the name in WhatsUp Gold as the IP address. The WAP's display name now reflects the value that is retrieved from %Device.Name in attributes.

WUG-9743

Device interface names

Corrected an issue that prevented the Interface Utilization Web reports from updating changes to Interface names.

WUG-12047

Discovery

Corrected an issue that allowed devices that contain 0.0.0.0 in the IP address table to be added into WhatsUp Gold using 0.0.0.0 as the primary address, even if it was not the address that was used to discover the device.

WUG-12102

Discovery

Corrected an issue that caused the WhatsUp Gold Admin console to be very slow to respond after adding a device with Layer 2 information or after using the refresh details option to update Layer 2 information.

WUG-12361

Report export

Corrected an issue that caused Inventory report PDFs to only export as partial page outputs.

WUG-12461

Email actions

Corrected an issue that caused %PassiveMonitor.Payload specific percent variables to not resolve when called in an e-mail action.

WUG-12629

Reports

Corrected an issue that caused device context to change when multiple users are viewing device performance reports.

WUG-12987

Reports

Corrected an issue that caused Device Uptime reports to time out.

WUG-13038

Upgrade

Corrected an issue that could cause upgrading to WhatsUp Gold version 16.2.6 to result in web console error (500).

WUG-13073

Wireless

Corrected an issue that caused some Cisco devices to show incorrect model number information after a Layer 2 enabled SNMP discovery.

Defect ID

Component

Issues

WUG-7652

Alert Center

Interface Description in Alert Center now better handles international characters.

WUG-8358

Alert Center

Alert Center no longer alerts for devices in Maintenance Mode.

WUG-8382

WhatsUp Gold / WhatsConfigured

WhatsConfigured Task Library configuration now honors 12 or 24 hour clock setting.

WUG-8506

SQL Query Monitor

SQL Query monitor now properly closes connections when the polling has completed or timed out.

WUG-8748

Ipswitch Service Control Manager

Restarting Ipswitch Service Control Manager (ISCM) no longer prevents UP notifications that occur after restarting.

WUG-9801

Discovery

Using Device Group Access Rights no longer prevents saving discovery results.

WUG-12279

Inventory Reports

Subnet selection list on the Subnet Inventory Report now presents subnet selection options.

WUG-12555

Inventory Reports

Device Inventory Report now properly sorts the Device column.

WUG-13038

WhatsUp Gold web interface

Corrected WhatsUp Gold web interface Internal Server Error that caused login issues in some environments after upgrading to WhatsUp Gold v16.2 SP6.

Defect ID

Component

Issues

WCF-259

WhatsConfigured
Plug-in

Improved password visibility suppression in the WhatsConfigured web interface.

WCF-410

WhatsConfigured
Plug-in

Corrected script parser file transfer issues for SCP and SFTP protocols in the WhatsConfigured plug-in.

WCF-434

WhatsConfigured
Plug-in

Expanded device support for complex "More" prompts in the WhatsConfigured plug-in.

Defect ID

Component

Issues

WUG-8174

Actions

Corrected an issue that caused recurring actions to stop working after the one hour fall back time change.

WUG-12015

Discovery

Corrected a Discovery Service issue that occurred during the Smartscan discovery process, resulting in a .NET runtime and application error in the Windows Application event log.

WUG-12060

Active Monitor Library

Corrected an issue that caused an Active Monitor Library error when adding NT monitors to the WhatsUp Gold web console when there are large numbers of monitors configured.

WUG-12134

Mobile Application

Corrected an issue that created the following error in the WhatsUp Gold mobile application after an upgrade to WhatsUp Gold v16.2: Error=80040E14 ErrorMessage=IDispatch error #3092 Description=[Microsoft][ODBC SQL Server Driver][SQL Server]Must declare the scalar variable "@p0ORDER".

WUG-12211

Monitors

Corrected an issue that caused Fan and Power Supply monitors to appear in an Up state, though the devices were in a Down state.

WUG-12223

Map View

Corrected an issue that created the following error when attempting to add a Map View to a dashboard: Application Error has occurred, Failed to restore the saved form state.

WUG-12368

Discovery

Corrected an issue that caused the Layer 2 scan option, in the WhatsUp Gold Discovery Console to fail in some situations.

WUG-12491

Dashboard Reports

Corrected an issue that was introduced as part of a group of translation fixes implemented into WhatsUp Gold v16.2 Service Pack 4. The result caused Device Attributes to not appear in the Device Attributes dashboard report.

WUG-12510

iDrone APM End User Monitor

Corrected the following error that could occur when upgrading to WhatsUp Gold v16.2 Service Pack 4 and using the iDrone APM End User Monitor: Cannot connect to server. (The remote server returned an error: (500) Internal Server Error.)

WUG-12560

Device Lists

Corrected a paging issue to view large device lists.

Defect ID

Component

Issues

APM-1188

APM-EUM

Corrected an issue that caused the iDrone queue to stack up while iDrone is offline with the APM plug-in running.

WUG-7739

Reports

Corrected the Ping Latency and Availability Performance Monitor issue in 16.x to send the correct default number (3) of performance ping availability iterations.

WUG-7744

Reports

Corrected an issue that caused the following error after an upgrade to WhatsUp Gold v16.1.3: The exception is Failure sending mail.. Reason=System.Net.WebException: The operation has timed out.

WUG-7858

Reports

Corrected a percent variable issue that occurred after an upgrade to WhatsUp Gold v16.1.5. The percent variable, %System.DisplayNamesDownMonitors, used in recurring actions no longer results in a non-alphabetical list of down devices.

WUG-8477

Logs

Corrected an issue that prevented new single-device additions, when added to WhatsUp Gold, from being logged in the Web User Activity Log.

WUG-8760

Wireless

Corrected a wireless device classification for OID 1.3.6.1.4.1.9.1.1615. This OID is now classified as a Cisco Airespace wireless device and collects performance data as expected.

WUG-8939

Monitors

Corrected an issue found in WhatsUp Gold v16.0.2 that caused the Folder monitor to fail for folders with a large number of files; approximately 20K or more.

WUG-9770

Reports

Corrected an issue found in WhatsUp Gold v16.1.1 that caused the Device Uptime report to export to Excel with two additional columns and a device uptime that did not match Active monitor availability.

WUG-9793

Accessibility

Corrected an accessibility issue in the WhatsUp Gold console application. The screen reader now successfully reads the contents of the Scan Settings Scan Type and Scan Method primary scan method values.

WUG-9807

Reports

Corrected an issue that caused interface utilization spikes isolated to Microtik routers.

WUG-11757

Wireless

Corrected a wireless device classification for OID 1.3.6.1.4.1.9.1.1293. This OID is now classified as a Cisco Airespace wireless device and collects performance data as expected.

WUG-12054

Reports

Corrected an issue that caused the Active Monitor Availability report to contain no data, or incomplete data, if the monitor's last state change occurred prior to the Active Monitor rollup threshold.

WUG-12103

Scheduled Reports

Corrected an issue that caused Scheduled Reports to ignore the Scheduled Report Start Time setting.

WUG-12123

Localization

Corrected an issue that caused Japanese (double-byte) characters to display incorrectly in Passive monitor report's Window Events payload.

WUG-12179

Device Groups

Corrected an issue that prevented empty device groups from being deleted.

Defect ID

Component

Issues

APM-1155

APM Plug-in

APM no longer calculates the polling results of components were available and have later been removed. Now an informational message is logged to indicate that WhatsUp Gold ignored the polling results.

WUG-7638

SSH Active Monitor

The SSH monitor now runs commands as expected and no longer throws a script execution error: Command execution failed: server disconnected before the process exited - Timeout occurred while waiting for execution to complete.

WUG-7645

SSH Active Monitor

The SSH active monitor now runs commands as expected and no longer throws a script execution error: Error getting TTY, exiting during some upgrades.

WUG-7656

Poller

Corrected an nmpoller.exe service issue associated with NTDLL.DLL.

WUG-7880

Reports

Corrected a SQL error that occurred in Top 10 Ping Response Time report.

WUG-8616

Poller

Corrected an issue that prevented WhatsUp Gold polling from restarting after a large number of changes or bulk field changes were made.

WUG-8785

Upgrade

Corrected an issue with the WhatsUp Gold upgrade from a previous version using SQL Server 2005 to the default SQL Server 2008 R2 native client.

WUG-9610

Performance Monitors

Corrected an issue that resulted in an "unable to create collector" error for some CPU and Memory performance monitors in select environments.

WUG-9620

Poller

Corrected an nmpoller.exe service issue associated with OLE.DLL.

WUG-9641

SQL Query Monitors

Corrected an issue that previously allowed WhatsUp Gold to overwrite custom Oracle client DLLs which caused an Oracle-based SQL Query monitoring error that resulted in the error: Exception=ORA-12737: Instant Client Light: unsupported server character set %s.

WUG-9777

Monitors

Corrected an issue found in WhatsUp Gold v16.1.1 that caused SSH monitors to cycle up and down.

WUG-12020

Browser

The Google Chrome v32.0.1700.76 and later now renders correctly for WhatsUp Gold web pages and dialogs that were previously unusable in recent Chrome updates.

WUG-12224

Install

Corrected an issue with the WhatsUp Gold upgrade from a previous version using SQL Server Express 2005 to SQL Server 2008 R2 native client.

Defect ID

Component

Issues

APM-921

APM Plug-in

The "APM Disable Non-Critical Components in Status" option no longer causes errors in APM State Summary reports.

WUG-7804

Active Monitor

The (NT) Service Monitor Active Monitor can again be used to monitor the Remote Desktop (RDP) service.

WUG-7820

Scheduled Reports

The Quarterly Availability report now exports with no SQL error in the report.

WUG-8482

Passive Monitor

The Passive monitor percent variable, %PassiveMonitor.Payload.ifDescr or ifAlias, is now resolved correctly in the email notification subject and body.

WUG-8797

Install

Resolved the upgrade to WhatsUp Gold v16 issue that caused the following error: EC_DB_SQL_BCP_IMPORT_FAILED.

WUG-8936

Discovery

The WhatsUp Gold network discovery no longer creates an empty device group with no name when SNMP and VMware credentials are used with all other default scan options set in Smart Scan.

WUG-9710

Device Properties

The Device Properties Notes tab information is no longer truncated after clicking OK on the Device Properties dialog.

WUG-9769

Install

The WhatsUp Gold upgrade procedure no longer renames custom Windows accounts for Application Pool Identity which caused 503 Service Unavailable errors.

WUG-11930

Discovery

Corrected an issue that prevented the discovery engine from initializing in certain WhatsUp Gold configurations.