Sign in

User cannot sign in to the Ipswitch Analytics Server

Improper user credentials. The user entered an incorrect username and/or password. Usernames and passwords are case-sensitive. Check the caps lock key and try again.

Server Connection

User has connection failure when attempting to access the Ipswitch Analytics Server

• The Ipswitch Analytics Server may be stopped or be in the process of restarting.
• Internet connectivity may be down: The user's computer and/or the Ipswitch Analytics Server may have lost internet connectivity in general.
• Ipswitch Analytics Server has a startup error, please check the server logs to investigate.
• IpswitchPostgresql Windows service is down

Upgrading

After upgrading a MOVEit server to a later version, the Ipswitch Analytics Agent installed on that server still reports the earlier MOVEit version.

On the MOVEit server, run the Install program and select Modify. The Modify program will detect the new MOVEit version number.

Monitor

MOVEit server shows a status of Unknown or Offline

• The Ipswitch Analytics Agent may not have network access to the MOVEit database machine.
• The Agent may not have network access to the Ipswitch Analytics Server.
• The password that the Agent uses to access the MOVEit database may have expired.
• The HTTPS port on the Agent machine may not be open. Ports must be open on both the Agent machine and the Ipswitch Analytics Server machine.
• A firewall on the Ipswitch Analytics Server may be preventing the transfer of data from the Agent.
• A firewall on the MOVEit database machine may be preventing the ability of the Agent to make a connection and gather data.
• The Ipswitch Analytics Agent service may have stopped running.
• Internet connectivity could be down in general for the Agent machine.
• If the Agent machine is set to update Java automatically, you may need to manually restart the Ipswitch Analytics Agent service on the Agent machine.
• The Agent’s license may have expired.

Monitor

An Ipswitch Analytics Agent doesn't display in the dashboard

The Agent's connection to the Ipswitch Analytics Server may be refused because the Agent name may be a duplicate of another Agent name. Check the Agent log for information the connection refusal (c:\Program Files\Ipswitch\Analytics Agent\logs\agent.log). Check the Ipswitch Analytics Server log for the duplicate name (c:\Program Files\Ipswitch\Analytics Server\apache-tomcat-7\logs\ura).

Filter

Not all MOVEit servers, organizations or usernames display in the template Filter or in the ruleset Filter

• If a MOVEit Administrator recently added or removed a MOVEit server, organization or user, Ipswitch Analytics users must sign out of Ipswitch Analytics and sign back in before seeing the changes.
• The current user may not have permission to view certain servers, organizations or usernames.

Schedules

Scheduled reports sent to email address that include a link to a Library report won't open. The user sees "Unable to Connect" message.

Instruct the user to copy and past the correct URL for the report server in place of the one in the link.

Schedules

Schedule sends email that contains a link to the Library but it requires Ipswitch Analytics sign in.

In order to click an email link to view the report in the Library, the email recipient must have an Ipswitch Analytics user account and use it to sign in first.

Reports

Report contains inaccurate information

• Verify that the Ipswitch Analytics Agent is fully operational (see above).
• Check Monitoring to confirm that the MOVEit databases are online and not showing failure. It is possible that a report's time range coincided with a brief period of time when one of the Agents failed to report. Once the Agent is back online, it will resend all missing data to fill in any missing time periods, and all further reports will be accurate.
• It's a good idea to check the Monitor daily to verify that all Agents are online (sending data to the Ipswitch Analytics Server).
• The Ipswitch Analytics administrator should receive notification of MOVEit database failures and alert Ipswitch Analytics users that reports will not contain data from that MOVEit database temporarily until the problem is resolved.

Templates

Templates take a long time to run

You may need to upgrade the RAM on the Ipswitch Analytics Server machine. See Hardware Requirements.

Display

Clicking Library, Templates or Schedules shows a blank page

Session has timed out. Sign out and sign in again.