Licenses and Agents

You must sign in as System Administrator to manage licenses and agents.

About Ipswitch Analytics Licenses and Agents

Each Ipswitch Analytics agent must be associated with a license in order to collect data. During the Ipswitch Analytics installation process, you install the Ipswitch Analytics server, upload a license file, and install the Ipswitch Analytics agent. The first time the agent reports to the server, it takes an available license, and uses that license until you remove the license or remove the agent with which it is associated.

The Base license contains two agent licenses, each of which can be connected to either a MOVEit Automation server, a MOVEit Transfer server, or a Microsoft Exchange server. Additional licenses are specific to the MOVEit server type.

To view license and agent information:
1. Click SETTINGS > Agents or Click Help > Licensing. The Agents page opens.
  In the upper right corner, Licenses (nn) lists the total number of licenses in your Ipswitch Analytics configuration, and the number of Available licenses. Available licenses have not been applied to a server.
2. For details about the licenses, click Licenses (nn).

To upload a license file:
1. Click SETTINGS > Agents or Help > Licensing. The Agents page opens.
2. In the upper right corner, click Upload License. Browse to the license file, select it, and click Open.
To obtain a new license:
- See How to Buy.

Actions Available for Agents

Agent Action	What happens?
Enable/Disable	Enabled: Agent is connected and licensed. Disabled: Agent is disconnected, and does not send data to the Ipswitch Analytics server. The license is still associated with the agent.
Remove License	Disables the license and disassociates (removes) the license from the agent. The Ipswitch Analytics server stops receiving data from the agent. The license becomes available for use with another agent.
Clear Data	Removes from the Ipswitch Analytics server any existing data that was reported on the source system by this agent. The following options are available: Clear all existing report data. Removes data from the Ipswitch Analytics server, starts collecting data from the source system from this time forward, and reports it to the Ipswitch Analytics server. Clear and reload all existing report data (MOVEit servers only). Removes data from the Ipswitch Analytics server. Collects all data from the source system and reports it to the Ipswitch Analytics server. For both options, the agent remains enabled, and the license remains associated with the agent.
Remove Agent	Before you remove an agent, you must stop the remote agent services. Note: If you do not stop the services, then after the agent is removed and the data that it collected is cleared, the services will cause the agent to contact the server again, and the agent will start collecting data again. Removing an agent disconnects the agent and makes the agent unavailable to the Ipswitch Analytics server. All associated report data is also cleared. The license is available for use with another agent.