Remove and Reinstall the Ipswitch Analytics Server

This topic shows you how to save your Ipswitch Analytics Server database, remove the Ipswitch Analytics Server, and then reinstall the Ipswitch Analytics Server.

1. Shut down all Ipswitch Analytics Agents. Go to each Agent machine and under Administrative Tools select Services. Right-click Ipswitch Analytics Agent and select Stop.
2. Sign in on the Ipswitch Analytics Server machine with administrative privileges.
3. Go to Administrative Tools > Services, right-click Ipswitch Analytics Server and select Stop.
4. Back up the Ipswitch Analytics Server database by following the PostgreSQL documentation.
5. Remove the Ipswitch Analytics Server. See Remove the Ipswitch Analytics Server.
6. Install the Ipswitch Analytics Server. See Install the Ipswitch Analytics Server.
7. Go to Administrative Tools > Services, right-click Ipswitch Analytics Server and select Stop.
8. Restore the Ipswitch Analytics Server database by following the PostgreSQL documentation.
9. Edit the following file, located in the Ipswitch Analytics Server installation directory:

   <install_directory>\apache-tomcat-7\webapps\ura\WEB-INF\classes\spring\properties\config.properties

   Set the following property value to true, then save the file.

   ura.appsettings.dataAcquisitionSettings.dataIndexer.forceReindex=true

10. Go to Administrative Tools > Services, right-click Ipswitch Analytics Server and select Start.
11. Go to each Agent machine, and under Administrative Tools select Services. Right-click Ipswitch Analytics Agent and select Start.