In addition to this manual, there are several pieces of documentation
which may be obtained 24 hours a day, 7 days a week.
MOVEit Support Site
The official MOVEit Support site is located here:
https://moveitsupport.ipswitch.com
You will likely be required to authenticate with your MOVEit
support credentials before being allowed to retrieve additional documentation,
but once you have authenticated, you will have access to everything.
- Installation Guide:
An online MOVEit DMZ installation guide is available on the support site.
A separate MOVEit DMZ Resiliency installation guide is also available here.
- Release Notes:
Detailed release notes are a part of each and every release of MOVEit software.
These notes detail features that have been added, bugs that have been fixed and
changes made to critical user interfaces from one version to the next.
- FAQ (Frequently Asked Questions) and Knowledge Base:
Our FAQ and Knowledge Base is updated monthly with new questions from the field and answers from our technicians.
The Knowledge Base details several common operational procedures,
troubleshooting assistance,
and information about commonly encountered issues.
- Support/Security Bulletins:
As needed, our support staff will issue a support/security bulletin to let all of our customers know about
a vulnerability in our software or the underlying operating system software. Recommended patches and related information can be found
in these bulletins, which are also archived on our support site.
- "Online Demonstration or Training Available"
#999 (click image for info)
The icon above indicates that an online demonstration or training presentation that provides
a more complete explanation of the feature and its use are available through
the MOVEit support site. This training is usually available as a
Flash-based knowledge base (KB) and the last known number of the related KB
will often be displayed next to the icon.
(Simply searching the support site KB for "Flash" will yield a list of most
of the online demonstrations and training presentations currently available.)
Our support site is powered by MOVEit DMZ, so you can be assured that any files or messages
you exchange with our technical staff will remain confidential and secure.
Ipswitch Marketing Site
The official Ipswitch Marketing site is located here:
http://www.ipswitch.com
On our marketing site, you will find several white papers which may be useful to explain
how MOVEit products can be applied to address common file transfer and secure messaging challenges.