View Messages in a Different Mailbox

When you log on, the Web Client displays messages in your default mailbox shown under the Available, Downloaded and Canceled tabs. If you have have the right to do so, you can view the contents of other mailboxes.

• To view the contents of another mailbox:

1. At the top of the page, click Switch Mailbox.

   

   The Switch Mailbox dialog box appears.

   

2. Type the name of the mailbox you want to view.
3. Click Submit.

   The mailbox name changes to the new mailbox. Messages under the Available, Downloaded and Canceled tabs belong to the new mailbox.

   Note: If you do not have access rights to that mailbox, or if you enter a mailbox name that does not exist, access will be denied.

   Tip: To return to your default mailbox, at the top of the page, click Home at the top of the workspace.

   Note: Shared users can only access their own mailbox. Shared users cannot change to another mailbox. A shared user name is one that begins with SHR- such as SHR-Kristina. This prefix is not case-sensitive. Many users may log on to MessageWay with the same shared user name and download messages from the default mailbox location. The messages are not marked complete and not moved to the Downloaded folder.