About the Ping Response Time report

This monitor report displays ping response time data collected during the selected period from the device or group displayed in the page title bar. This is the amount of time it takes a packet to be returned from the device after an ICMP (Internet Control Message Protocol) poll. It is enabled when the Ping performance monitor is applied to a device.

Configure the data collection for a device by right-clicking the device in the Device list and selecting Properties > Performance Monitors, then selecting Ping Latency and Availability > Configure.
Configure the data collection for a group by right-clicking a group in the Device list, selecting Bulk Field Change > Performance Monitors, and then making a selection from the Ping menu.

Monitor report body for device reports

Below the date/time picker is a graph showing ping response times for the selected time period. Each point on the graph corresponds to an entry in the graph data table below.

When multiple interfaces are present in the selected device, change the selected interface using the Select an Interface menu.

Changing how the chart looks

Click the Chart Properties button to change how the report chart is displayed.

Split Second Graph - Real Time Ping Response Time for devices

Under the main report graph is a Split Second Graph that displays real-time ping response data.

Note: Split Second Graphs are not available in WhatsUp Gold Standard Edition.

Note: Split Second Graphs are not available in VMware host reports.

Note: When viewing information for devices running Microsoft Windows, information gathered via WMI is displayed in real time. Information gathered by SNMP, however, may reflect a delay of one minute or more. This delay is caused by a limitation in how often Microsoft Windows updates SNMP values.

Below the Split Second Graph, the report displays the summary for ping response time during the selected time period:

Min. Response Time. The minimum amount of time (in milliseconds) that it took for the interface to respond to a ping over the selected time period.
Max Response Time. The maximum amount of time (in milliseconds) that it took for the interface to respond to a ping over the selected time period.
Avg. Response Time. The average amount of time (in milliseconds that it took for the interface to respond to a ping over the selected time period.

Monitor report body for groups

Below the list of devices in the current group, the Summary table shows the average response time for all interfaces in the group.

Device. The device the ping monitor is active on.
Interface. The specific interface the ping monitor is active on.
Min response time (ms). The minimum ping response time (in milliseconds) for the device during the selected time period
Max response time (ms). The maximum ping response time (in milliseconds) for the device during the selected time period.
Avg response time (ms). The average ping response time (in milliseconds) for the device across all sample data for this time period.

Split Second Graphs in group reports

To see a real-time graph for a device's ping response time, hover over a device interface in the Interface column.

Below the report body is an information summary:

# of Interfaces. The number of monitored interfaces.
Min Response Time. The minimum response time from the monitored interfaces over the selected time period.
Max Response Time. The maximum response time from the monitored interfaces over the selected time period.
Avg Response Time. The average response time from the monitored interfaces over the selected time period.

Note: Split Second Graphs are not available in VMware host reports.

Note: Values displayed in the graph are the average values for the selected time period. Values displayed in the summary are the minimum, maximum, and average values for the selected time period. If raw polling data has been averaged into hourly or daily summarized data, the values for min and average, or maximum and average can be different. In some cases, they may be very different if there was a period of time when polled values were much higher or lower than normal.

You can verify your report rollup settings on the WhatsUp Gold console via Program Options > Report Data.

Note: Click the device name to access the Device Status report, and click the interface.

Navigation

Change the device you are viewing by clicking the group or device name currently in context and then selecting a new device in the device picker.
Change to another device monitor report by selecting a different report button.

Viewing Properties

To view the properties of the current group or device, click Properties in the toolbar.