Configuring VoIP

If you need to configure new IP SLA enabled devices to monitor VoIP performance, run the configuration utility.

If you want to add reports using the VoIP configuration utility, you must first delete all VoIP performance monitors.

To run the VoIP and Network QoS Monitor configuration utility:

From the main menu of the WhatsUp Gold console, select Tools > VoIP Configuration Utility. The WhatsUp Gold VoIP Monitor Configuration utility appears.
Click Next. The Device Scan dialog appears with a list of devices configured with SNMP credentials in WhatsUp Gold.
Important: The VoIP and Network QoS Monitor license should auto-refresh to activate the VoIP Monitor license. If a license error message appears, see Refreshing the WhatsUp Gold license for the VoIP Monitor.

Note: The VoIP monitors use SNMP to acquire the VoIP performance data. If a device is not listed in the device list, make sure that the SNMP credentials are configured for the preferred device in the WhatsUp Gold application, then click Reload.
Select the devices that you want to scan for VoIP Round-trip Time (RTT) data, then click Next. The Performance Monitors Setup dialog appears with a list of available VoIP RTT entries found on the selected devices.
Select the device entries for which you want to view the eight VoIP custom performance monitors, then click Next. The Web Report Configuration dialog appears with a list of VoIP devices available to monitor with WhatsUp Gold Performance Monitors.
Note: If no SNMP devices are configured for IP SLA, a message appears telling you that the configuration utility could not find any RTT entries for the selected devices. To correct this issue, make sure that source and destination devices are configured for IP SLA. For more information, see Enabling the IP SLAs Responder on the Destination Device.
Select the devices and the web user for which you want to create VoIP dashboard views with VoIP dashboard report metrics, then click Next. The Active Monitor Setup dialog appears with a list of VoIP devices available to monitor with WhatsUp Gold Active Monitors.
Tip: If you want to add multiple users, select the admin user; then from the WhatsUp Gold web interface, the admin can copy the dashboard views to other WhatsUp Gold users. For more information, see Adding Users to VoIP Dashboard Reports.
Select the devices for which you want to monitor the Mean Opinion Score (MOS) thresholds with WhatsUp Gold Active Monitors, then click Next. The Configuration Summary dialog appears.
Review the configuration options you have selected and back up the WhatsUp Gold database before completing the VoIP configuration. Click Next, the configuration dialog lists the changes that were implemented for the VoIP monitors.
Tip: In the WhatsUp Gold console, click Tools > Database Utilities > Backup SQL Database to back up the database.
Click Next to complete the setup utility process, then click Finish.

Next, learn more in Using VoIP monitor features and reports.