Adding an E-mail action

The E-mail action sends an SMTP mail message to a specific e-mail account. An E-mail action can also be used as an e-mail notification in the WhatsUp Gold Alert Center. While you can configure this action on both the console and web interface, you can only configure the Alert Center notification message on the web.

To add an E-mail action:

  1. From the WhatsUp Gold web interface, go to APM > Actions, then click Actions in the Actions Management tree. The Actions page appears.
  2. Click Add Action. The Edit Action page appears.
  3. Select E-mail from the Action type list. The boxes for the E-mail action appear.
  4. Enter or select the appropriate information:
    • Name. Enter a unique name for the action. This name displays in the Action Library.
    • Description. (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
  5. Complete the information on the Configuration tab. This tab contains options pertaining to the action e-mail destination.
    • SMTP Server. Enter the IP address or Host (DNS) name of your e-mail server (SMTP mail host).
    • Port. Enter the port number on which the SMTP server is listening.
    • Timeout (sec). Enter the length of time WhatsUp Gold attempts to connect to the selected device. When the time you enter is exceeded without connecting, a timeout occurs and WhatsUp Gold stops trying to connect to the SMTP server. This is considered a failed connection.
    • Mail To. Enter the email addresses to which you want to send the alert. Email addresses must be fully qualified. You can enter multiple addresses, separated by a semi-colon (;), comma (,), or the [SPACE] character. The address should not contain brackets, braces, quotes, or parentheses.
    • Mail From. Enter the email address you want to appear in the From field of the e-mail that is sent by the Email action.
    • SMTP server requires authentication. Check this option if your SMTP server uses authentication. This enables the Username and Password boxes.

      The Email action supports three authentication types:

      • CRAM-MD5
      • login
      • plain

      The authentication type is not configurable. It is negotiated with the SMTP server automatically.

    • Username. Enter the username for SMTP authentication.
    • Password. Enter the password of the username for authentication.
    • Use an encrypted connection (SSL/TLS). Check this option if your SMTP server requires the data to be encrypted over a TLS connection (formerly known as SSL).
  6. Complete the information on the Mail Content tab. This tab contains options pertaining to the action email message content.
    • Subject. Enter a text message or edit the default message. You can use percent variables to display specific information in the subject.
    • Message body. Enter a text message or edit the default message. You can use percent variables to display specific information in the message body.
  7. Click Save. The E-mail action is added to the Actions list.

See Also

Creating an action in APM

Adding an Active Script action

Adding a Log-to-Text File action

Adding a Windows Event Log action

Adding a PowerShell Script action

Adding a Program action

Adding a Service Restart action

Adding an SMS action

Adding an SMS Direct action

Adding an SSH action

Adding a Syslog action

Adding a VMware action