Wireless FAQ

  1. I did a device discovery, but the scan did not find any of my wireless devices. What should I do?

    Make sure the "Gather information for wireless topology and performance" option is selected on the Discovery Console (Settings > Advanced Settings) and perform a new discovery scan. Also, ensure that relevant SNMP credentials (SNMPv2 and higher) are included in your discovery scan and assigned/enabled on your wireless devices prior to doing a discovery scan. Lastly, do not use single device discovery to add wireless devices to WhatsUp, as devices discovered are not recognized as wireless devices.

  2. Where do I configure Wireless settings?

    On the Wireless Applications Settings page, accessed from the Wireless tab by clicking the gear icon in the right corner of the menu bar and clicking Application Settings. From the Applications Settings page you can configure the Global Settings, Data Collection settings, and manage your Excluded rogues list.

  3. What is a rogue device?

    A rouge device is an unauthorized device that is connected to your network that could potentially be a risk. The Wireless Rogues page displays a list of foreign wireless devices connected to your network and gives you the opportunity to categorize the devices as either non-threatening or potentially harmful—you can exclude the devices you see as non-threatening and focus on possible threats.

See Also

Frequently Asked Questions

Monitors and actions FAQ

Alert Center FAQ

Dashboard FAQ

User accounts and permissions FAQ

Flow Monitor FAQ

Admin FAQ

WhatsConfigured FAQ

APM FAQ