Release Notes for Ipswitch WhatsUp Gold v16.2 Service Pack 4 (16.2.4)

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Release Notes for Ipswitch WhatsUp Gold v16.2 Service Pack 4 (16.2.4)

Release information

Product name	WhatsUp Gold
Version	v16.2 Service Pack 4 (v16.2.4)
Release date	May 8, 2014

WhatsUp Gold v16.2 Service Pack 4 (16.2.4)

The following released with WhatsUp Gold v16.2 Service Pack 4 (16.2.4)

WhatsUp Gold Features

Added support for Microsoft Windows Server 2012 R2

Defects resolved in WhatsUp Gold v16.2 Service Pack 4 (16.2.4)

The following outlines the defects resolved in WhatsUp Gold 16.2 Service Pack 4 (16.2.4).

Defect ID	Component	Issues
APM-1188	APM-EUM	Corrected an issue that caused the iDrone queue to stack up while iDrone is offline with the APM plug-in running.
WUG-7739	Reports	Corrected the Ping Latency and Availability Performance Monitor issue in 16.x to send the correct default number (3) of performance ping availability iterations.
WUG-7744	Reports	Corrected an issue that caused the following error after an upgrade to WhatsUp Gold v16.1.3: `The exception is Failure sending mail.. Reason=System.Net.WebException: The operation has timed out`.
WUG-7858	Reports	Corrected a percent variable issue that occurred after an upgrade to WhatsUp Gold v16.1.5. The percent variable, `%System.DisplayNamesDownMonitors`, used in recurring actions no longer results in a non-alphabetical list of down devices.
WUG-8477	Logs	Corrected an issue that prevented new single-device additions, when added to WhatsUp Gold, from being logged in the Web User Activity Log.
WUG-8760	Wireless	Corrected a wireless device classification for OID 1.3.6.1.4.1.9.1.1615. This OID is now classified as a Cisco Airespace wireless device and collects performance data as expected.
WUG-8939	Monitors	Corrected an issue found in WhatsUp Gold v16.0.2 that caused the Folder monitor to fail for folders with a large number of files; approximately 20K or more.
WUG-9770	Reports	Corrected an issue found in WhatsUp Gold v16.1.1 that caused the Device Uptime report to export to Excel with two additional columns and a device uptime that did not match Active monitor availability.
WUG-9793	Accessibility	Corrected an accessibility issue in the WhatsUp Gold console application. The screen reader now successfully reads the contents of the Scan Settings Scan Type and Scan Method primary scan method values.
WUG-9807	Reports	Corrected an issue that caused interface utilization spikes isolated to Microtik routers.
WUG-11757	Wireless	Corrected a wireless device classification for OID 1.3.6.1.4.1.9.1.1293. This OID is now classified as a Cisco Airespace wireless device and collects performance data as expected.
WUG-12054	Reports	Corrected an issue that caused the Active Monitor Availability report to contain no data, or incomplete data, if the monitor's last state change occurred prior to the Active Monitor rollup threshold.
WUG-12103	Scheduled Reports	Corrected an issue that caused Scheduled Reports to ignore the Scheduled Report Start Time setting.
WUG-12123	Localization	Corrected an issue that caused Japanese (double-byte) characters to display incorrectly in Passive monitor report's Window Events payload.
WUG-12179	Device Groups	Corrected an issue that prevented empty device groups from being deleted.

WhatsUp Gold v16.2 Service Pack 4 Update 1

Important:This update only applies to WhatsUp Gold v16.2 Service Pack 4. Only install this update if you have installed WhatsUp Gold v16.2 Service Pack 4 prior to installing this update.

An issue was introduced as part of a group of translation fixes implemented into WhatsUp Gold v16.2 Service Pack 4. The result caused Device Attribute Details to not appear in the Device Status dashboard. This issue is limited to this specific dashboard. You may install this update to correct this single issue in the WhatsUp Gold v16.2 Service Pack 4 release.

WhatsUp Gold v16.2 Service Pack 4 Update 2

Important:This update only applies to WhatsUp Gold v16.2 Service Pack 4. Only install this update if you have installed WhatsUp Gold v16.2 Service Pack 4 prior to installing this update.

The following patch includes WhatsUp Gold v16.2 Service Pack 4 Update 1. You may install this patch to correct the following issue in the WhatsUp Gold v16.2 Service Pack 4 release:

Corrected a paging issue for viewing large device lists. This patch fixes the issue to allow paging to the next page to view the complete device list.

Known issues in WhatsUp Gold v16.2 Service Pack 4 (16.2.4)

The following outlines the known issues in WhatsUp Gold 16.2 Service Pack 4 (16.2.4).

Defect ID	Component	Issues
WUG-12510	iDrone APM End User Monitor	After upgrading to 16.2.4, if using the iDrone APM End User Monitor and you experience (500) Internal Server Error, use the following workaround to correct this issue. Locate the following file: `c:\Program Files (x86)\Ipswitch\WhatsUp\HTML iDrone\bin\MainServer_API_dummy_service.dll`. This file is no longer required and should be deleted.

Other defects resolved and included in this Service Pack

Service Packs are cumulative. Therefore, all defects resolved and released in prior service packs for WhatsUp Gold 16.2 are also included in this service pack. The following lists the defects resolved.

Defects resolved in WhatsUp Gold v16.2 Service Pack 3 (16.2.3)

The following released with WhatsUp Gold v16.2.3 and is also included with the v16.2.4 release.

Defect ID	Component	Issues
APM-1155	APM Plug-in	APM no longer calculates the polling results of components were available and have later been removed. Now an informational message is logged to indicate that WhatsUp Gold ignored the polling results.
WUG-7638	SSH Active Monitor	The SSH monitor now runs commands as expected and no longer throws a script execution error: `Command execution failed: server disconnected before the process exited - Timeout occurred while waiting for execution to complete.`
WUG-7645	SSH Active Monitor	The SSH active monitor now runs commands as expected and no longer throws a script execution error: `Error getting TTY, exiting` during some upgrades.
WUG-7656	Poller	Corrected an `nmpoller.exe` service issue associated with `NTDLL.DLL`.
WUG-7880	Reports	Corrected a SQL error that occurred in Top 10 Ping Response Time report.
WUG-8616	Poller	Corrected an issue that prevented WhatsUp Gold polling from restarting after a large number of changes or bulk field changes were made.
WUG-8785	Upgrade	Corrected an issue with the WhatsUp Gold upgrade from a previous version using SQL Server 2005 to the default SQL Server 2008 R2 native client.
WUG-9610	Performance Monitors	Corrected an issue that resulted in an "unable to create collector" error for some CPU and Memory performance monitors in select environments.
WUG-9620	Poller	Corrected an `nmpoller.exe` service issue associated with `OLE.DLL`.
WUG-9641	SQL Query Monitors	Corrected an Oracle-based SQL Query monitoring error that resulted in the error: Exception=ORA-12737: Instant Client Light: unsupported server character set %s.
WUG-9777	Monitors	Corrected an issue found in WhatsUp Gold v16.1.1 that caused SSH monitors to cycle up and down.
WUG-12020	Browser	The Google Chrome v32.0.1700.76 and later now renders correctly for WhatsUp Gold web pages and dialogs that were previously unusable in recent Chrome updates.
WUG-12224	Install	Corrected an issue with the WhatsUp Gold upgrade from a previous version using SQL Server Express 2005 to SQL Server 2008 R2 native client.

WhatsUp Gold v16.2 Service Pack 2 (16.2.2)

The following released with WhatsUp Gold v16.2.2 and is also included with the v16.2.4 release.

New WhatsUp Gold v16.2.2 Features (also provided in subsequent WhatsUp Gold 16.2 Service Pack releases)

Added support for Cisco WiSM2 (6500 Series) Wireless LAN controller.
Added support for Cisco Flex 7500 Series Wireless LAN controller.
Added SNMP performance monitor Plot raw value option to graph the current polled value of an SNMP object compared to the default method of tracking the rate of change over time.

Defects resolved in WhatsUp Gold v16.2 Service Pack 2 (16.2.2)

The following released with WhatsUp Gold v16.2.2 and is also included with the v16.2.4 release.

Defect ID	Component	Issues
APM-921	APM Plug-in	The "APM Disable Non-Critical Components in Status" option no longer causes errors in APM State Summary reports.
WUG-7804	Active Monitor	The (NT) Service Monitor Active Monitor can again be used to monitor the Remote Desktop (RDP) service.
WUG-7820	Scheduled Reports	The Quarterly Availability report now exports with no SQL error in the report.
WUG-8482	Passive Monitor	The Passive monitor percent variable, %PassiveMonitor.Payload.ifDescr or ifAlias, is now resolved correctly in the email notification subject and body.
WUG-8797	Install	Resolved the upgrade to WhatsUp Gold v16 issue that caused the following error: EC_DB_SQL_BCP_IMPORT_FAILED.
WUG-8936	Discovery	The WhatsUp Gold network discovery no longer creates an empty device group with no name when SNMP and VMware credentials are used with all other default scan options set in Smart Scan.
WUG-9710	Device Properties	The Device Properties Notes tab information is no longer truncated after clicking OK on the Device Properties dialog.
WUG-9769	Install	The WhatsUp Gold upgrade procedure no longer renames custom Windows accounts for Application Pool Identity which caused 503 Service Unavailable errors.
WUG-11930	Discovery	Corrected an issue that prevented the discovery engine from initializing in certain WhatsUp Gold configurations.

WhatsUp Gold v16.2 Service Pack 1 (16.2.1)

The following released with WhatsUp Gold v16.2.1 and is also included with the v16.2.4 release.

WhatsUp Gold Features

Admin User Login Restrictions have been added to promote single session logins and to control successive log on attempts.
- The Apply Single Session Policy has been added to restrict users from logging in multiple times on multiple devices or using multiple sessions.
- The Apply Account Lockout Policy has been added to control successive log on attempts by denying access after three unsuccessful log on attempts and employing a time-delay control system to prohibit the user from logging on until this time period has expired.

WhatsConfigured plug-in

Updated WhatsConfigured logging information.

System Requirements

Operating system and virtual environment requirements

This service pack includes the additional Microsoft Windows Server 2012 R2 support introduced in the v16.2 SP4 release.

Database requirements

This service pack does not require or introduce changes to the v16.2 database requirements.

Web server requirements

This service pack does not require or introduce changes to the v16.2 Microsoft IIS requirements.

Framework and accessibility requirements

This service pack does not require or introduce changes to the v16.2 framework and accessibility requirements.

Web and mobile interface requirements

This service pack does not require or introduce changes to the v16.2 web and mobile interface requirements.

WhatsVirtual supported virtual environments

This service pack does not require or introduce changes to the v16.2 WhatsVirtual supported virtual environments.

Wireless supported devices

This service pack includes the additional wireless device support introduced in the v16.2 SP2 release. Refer to the additional wireless device support information in the New in WhatsUp Gold v16.2 Service Pack 2 section above.

Flow Monitor software requirements

This service pack does not require or introduce changes to the v16.2 Flow Monitor requirements.

Poller Requirements

This service pack does not require or introduce changes to the v16.2 poller requirements.

Installing WhatsUp Gold

Note: WhatsUp Gold v16.2 Service Packs support direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x

This release is a full install and may be installed without first installing WhatsUp Gold v16.2. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair and uninstall.

Configuring WhatsUp Event Log Management Reports for WhatsUp Gold

WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.

Troubleshooting

Potential SQL Server Express installation errors

DO NOT use Terminal Services or Remote Desktop for the installation. The installation or upgrade may fail.
A Group Policy Object (GPO), applied on your domain, that has removed or altered the user rights of the WhatsUpGold_User account on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error.
There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the "WhatsUp" instance)
- Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.

The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:

The RPC port (135) is open for connections.
The DCOM port range is defined and open for connections.

For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.