Release Notes for Ipswitch WhatsUp Gold v16.2 Service Pack 5 (16.2.5)
In this File
Release Notes for Ipswitch WhatsUp Gold v16.2 Service Pack 5 (16.2.5)
Release information
Product name |
WhatsUp Gold |
|
Version |
v16.2 Service Pack 5 (v16.2.5) |
|
Release date |
June 26, 2014 |
|
WhatsUp Gold v16.2 Service Pack 5 (16.2.5)
The following released with WhatsUp Gold v16.2 Service Pack 5 (16.2.5).
WhatsUp Gold Features
Added new pre-populated Dashboard reports:
- APM
- Customer Portal
- HTML Examples
- Problem Areas
- Top 10
- Wireless HD
- WhatsUp Gold Health
- WUGspace
These reports will display for new WhatsUp Gold installations and new WhatsUp Gold users on an existing installation.
Defects resolved in WhatsUp Gold v16.2 Service Pack 5 (16.2.5)
The following outlines the defects resolved in WhatsUp Gold 16.2 Service Pack 5 (16.2.5).
Defect ID |
Component |
Issues |
WUG-8174 |
Actions |
Corrected an issue that caused recurring actions to stop working after the one hour fall back time change. |
WUG-12015 |
Discovery |
Corrected a Discovery Service issue that occurred during the Smartscan discovery process, resulting in a .NET runtime and application error in the Windows Application event log. |
WUG-12060 |
Active Monitor Library |
Corrected an issue that caused an Active Monitor Library error when adding NT monitors to the WhatsUp Gold web console when there are large numbers of monitors configured. |
WUG-12134 |
Mobile Application |
Corrected an issue that created the following error in the WhatsUp Gold mobile application after an upgrade to WhatsUp Gold v16.2: Error=80040E14 ErrorMessage=IDispatch error #3092 Description=[Microsoft][ODBC SQL Server Driver][SQL Server]Must declare the scalar variable "@p0ORDER". |
WUG-12211 |
Monitors |
Corrected an issue that caused Fan, Temperature, and Power Supply monitors to appear in an Up state, though the devices were in a Down state. |
WUG-12223 |
Map View |
Corrected an issue that created the following error when attempting to add a Map View to a dashboard: |
WUG-12368 |
Discovery |
Corrected an issue that caused the Layer 2 scan option, in the WhatsUp Gold Discovery Console to fail in some situations. |
WUG-12491 |
Dashboard Reports |
Corrected an issue that was introduced as part of a group of translation fixes implemented into WhatsUp Gold v16.2 Service Pack 4. The result caused Device Attributes to not appear in the Device Attributes dashboard report. |
WUG-12510 |
iDrone APM End User Monitor |
Corrected the following error that could occur when upgrading to WhatsUp Gold v16.2 Service Pack 4 and using the iDrone APM End User Monitor: |
WUG-12560 |
Device Lists |
Corrected a paging issue to view large device lists. |
Other defects included in this Service Pack
Service Packs are cumulative; therefore, all defects resolved and released in prior WhatsUp Gold 16.2 service packs are also included in this service pack release. The following lists the changes in previous service pack releases.
WhatsUp Gold v16.2 Service Pack 4 (16.2.4)
The following released with WhatsUp Gold v16.2 Service Pack 4 (16.2.4) and is included in later v16.2.x service packs.
WhatsUp Gold Features
- Added support for Microsoft Windows Server 2012 R2
Defects resolved in WhatsUp Gold v16.2 Service Pack 4 (16.2.4)
Defect ID |
Component |
Issues |
APM-1188 |
APM-EUM |
Corrected an issue that caused the iDrone queue to stack up while iDrone is offline with the APM plug-in running. |
WUG-7739 |
Reports |
Corrected the Ping Latency and Availability Performance Monitor issue in 16.x to send the correct default number (3) of performance ping availability iterations. |
WUG-7744 |
Reports |
Corrected an issue that caused the following error after an upgrade to WhatsUp Gold v16.1.3: |
WUG-7858 |
Reports |
Corrected a percent variable issue that occurred after an upgrade to WhatsUp Gold v16.1.5. The percent variable, |
WUG-8477 |
Logs |
Corrected an issue that prevented new single-device additions, when added to WhatsUp Gold, from being logged in the Web User Activity Log. |
WUG-8760 |
Wireless |
Corrected a wireless device classification for OID 1.3.6.1.4.1.9.1.1615. This OID is now classified as a Cisco Airespace wireless device and collects performance data as expected. |
WUG-8939 |
Monitors |
Corrected an issue found in WhatsUp Gold v16.0.2 that caused the Folder monitor to fail for folders with a large number of files; approximately 20K or more. |
WUG-9770 |
Reports |
Corrected an issue found in WhatsUp Gold v16.1.1 that caused the Device Uptime report to export to Excel with two additional columns and a device uptime that did not match Active monitor availability. |
WUG-9793 |
Accessibility |
Corrected an accessibility issue in the WhatsUp Gold console application. The screen reader now successfully reads the contents of the Scan Settings Scan Type and Scan Method primary scan method values. |
WUG-9807 |
Reports |
Corrected an issue that caused interface utilization spikes isolated to Microtik routers. |
WUG-11757 |
Wireless |
Corrected a wireless device classification for OID 1.3.6.1.4.1.9.1.1293. This OID is now classified as a Cisco Airespace wireless device and collects performance data as expected. |
WUG-12054 |
Reports |
Corrected an issue that caused the Active Monitor Availability report to contain no data, or incomplete data, if the monitor's last state change occurred prior to the Active Monitor rollup threshold. |
WUG-12103 |
Scheduled Reports |
Corrected an issue that caused Scheduled Reports to ignore the Scheduled Report Start Time setting. |
WUG-12123 |
Localization |
Corrected an issue that caused Japanese (double-byte) characters to display incorrectly in Passive monitor report's Window Events payload. |
WUG-12179 |
Device Groups |
Corrected an issue that prevented empty device groups from being deleted. |
WhatsUp Gold v16.2 Service Pack 3 (16.2.3)
The following released with WhatsUp Gold v16.2 Service Pack 3 (16.2.3) and is included in later v16.2.x service packs.
Defects resolved in WhatsUp Gold v16.2 Service Pack 3 (16.2.3)
Defect ID |
Component |
Issues |
APM-1155 |
APM Plug-in |
APM no longer calculates the polling results of components were available and have later been removed. Now an informational message is logged to indicate that WhatsUp Gold ignored the polling results. |
WUG-7638 |
SSH Active Monitor |
The SSH monitor now runs commands as expected and no longer throws a script execution error: |
WUG-7645 |
SSH Active Monitor |
The SSH active monitor now runs commands as expected and no longer throws a script execution error: |
WUG-7656 |
Poller |
Corrected an |
WUG-7880 |
Reports |
Corrected a SQL error that occurred in Top 10 Ping Response Time report. |
WUG-8616 |
Poller |
Corrected an issue that prevented WhatsUp Gold polling from restarting after a large number of changes or bulk field changes were made. |
WUG-8785 |
Upgrade |
Corrected an issue with the WhatsUp Gold upgrade from a previous version using SQL Server 2005 to the default SQL Server 2008 R2 native client. |
WUG-9610 |
Performance Monitors |
Corrected an issue that resulted in an "unable to create collector" error for some CPU and Memory performance monitors in select environments. |
WUG-9620 |
Poller |
Corrected an |
WUG-9641 |
SQL Query Monitors |
Corrected an issue that previously allowed WhatsUp Gold to overwrite custom Oracle client DLLs which caused an Oracle-based SQL Query monitoring error that resulted in the error: Exception=ORA-12737: Instant Client Light: unsupported server character set %s. |
WUG-9777 |
Monitors |
Corrected an issue found in WhatsUp Gold v16.1.1 that caused SSH monitors to cycle up and down. |
WUG-12020 |
Browser |
The Google Chrome v32.0.1700.76 and later now renders correctly for WhatsUp Gold web pages and dialogs that were previously unusable in recent Chrome updates. |
WUG-12224 |
Install |
Corrected an issue with the WhatsUp Gold upgrade from a previous version using SQL Server Express 2005 to SQL Server 2008 R2 native client. |
WhatsUp Gold v16.2 Service Pack 2 (16.2.2)
The following released with WhatsUp Gold v16.2.2 and is also included in later v16.2.x service packs.
New WhatsUp Gold v16.2.2 Features (also provided in subsequent WhatsUp Gold 16.2 Service Pack releases)
- Added support for Cisco WiSM2 (6500 Series) Wireless LAN controller.
- Added support for Cisco Flex 7500 Series Wireless LAN controller.
- Added SNMP performance monitor Plot raw value option to graph the current polled value of an SNMP object compared to the default method of tracking the rate of change over time.
Defects resolved in WhatsUp Gold v16.2 Service Pack 2 (16.2.2)
Defect ID |
Component |
Issues |
APM-921 |
APM Plug-in |
The "APM Disable Non-Critical Components in Status" option no longer causes errors in APM State Summary reports. |
WUG-7804 |
Active Monitor |
The (NT) Service Monitor Active Monitor can again be used to monitor the Remote Desktop (RDP) service. |
WUG-7820 |
Scheduled Reports |
The Quarterly Availability report now exports with no SQL error in the report. |
WUG-8482 |
Passive Monitor |
The Passive monitor percent variable, %PassiveMonitor.Payload.ifDescr or ifAlias, is now resolved correctly in the email notification subject and body. |
WUG-8797 |
Install |
Resolved the upgrade to WhatsUp Gold v16 issue that caused the following error: EC_DB_SQL_BCP_IMPORT_FAILED. |
WUG-8936 |
Discovery |
The WhatsUp Gold network discovery no longer creates an empty device group with no name when SNMP and VMware credentials are used with all other default scan options set in Smart Scan. |
WUG-9710 |
Device Properties |
The Device Properties Notes tab information is no longer truncated after clicking OK on the Device Properties dialog. |
WUG-9769 |
Install |
The WhatsUp Gold upgrade procedure no longer renames custom Windows accounts for Application Pool Identity which caused 503 Service Unavailable errors. |
WUG-11930 |
Discovery |
Corrected an issue that prevented the discovery engine from initializing in certain WhatsUp Gold configurations. |
WhatsUp Gold v16.2 Service Pack 1 (16.2.1)
The following released with WhatsUp Gold v16.2.1 and is also included in later v16.2.x service packs.
WhatsUp Gold Features
- Admin User Login Restrictions have been added to promote single session logins and to control successive log on attempts.
- The Apply Single Session Policy has been added to restrict users from logging in multiple times on multiple devices or using multiple sessions.
- The Apply Account Lockout Policy has been added to control successive log on attempts by denying access after three unsuccessful log on attempts and employing a time-delay control system to prohibit the user from logging on until this time period has expired.
WhatsConfigured plug-in
- Updated WhatsConfigured logging information.
System Requirements
Operating system and virtual environment requirements
This service pack includes the additional Microsoft Windows Server 2012 R2 support introduced in the v16.2 SP4 release.
Database requirements
This service pack does not require or introduce changes to the v16.2 database requirements.
Web server requirements
This service pack does not require or introduce changes to the v16.2 Microsoft IIS requirements.
Framework and accessibility requirements
This service pack does not require or introduce changes to the v16.2 framework and accessibility requirements.
Web and mobile interface requirements
This service pack does not require or introduce changes to the v16.2 web and mobile interface requirements.
WhatsVirtual supported virtual environments
This service pack does not require or introduce changes to the v16.2 WhatsVirtual supported virtual environments.
Wireless supported devices
This service pack includes the additional wireless device support introduced in the v16.2 SP2 release. Refer to the additional wireless device support information in the New in WhatsUp Gold v16.2 Service Pack 2 section above.
Flow Monitor software requirements
This service pack does not require or introduce changes to the v16.2 Flow Monitor requirements.
Poller Requirements
This service pack does not require or introduce changes to the v16.2 poller requirements.
Installing WhatsUp Gold
Note: WhatsUp Gold v16.2 Service Packs support direct upgrade installations from:
-WhatsUp Gold v15.x
-WhatsUp Gold v16.0.x
-WhatsUp Gold v16.1.x
-WhatsUp Gold v16.2.x
This release is a full install and may be installed without first installing WhatsUp Gold v16.2. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall.
Configuring WhatsUp Event Log Management Reports for WhatsUp Gold
WhatsUp Gold version 15.0 and later provides integration with the WhatsUp Event Log Management central database. For access to the reports and data, you must also have WhatsUp Event Log Management products, specifically WhatsUp Event Archiver and/or WhatsUp Event Alarm, configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using Event Log Management Reports in WhatsUp Gold.
Troubleshooting
Potential SQL Server Express installation errors
- DO NOT use Terminal Services or Remote Desktop for the installation. The installation or upgrade may fail.
- A Group Policy Object (GPO), applied on your domain, that has removed or altered the user rights of the
WhatsUpGold_Useraccount on the WhatsUp Gold server can cause a generic 503 Service Unavailable Error to be displayed after the WhatsUp Gold installation. To correct the error and verify/restore applicable settings, see Group Policy Object 503 Service Unavailable Error. - There are known issues with installing WhatsUp Gold on a domain controller, therefore installing WhatsUp Gold on a domain controller is not a supported install scenario.
- Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the "
WhatsUp" instance) - Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
- Microsoft SQLServerAgent (for the "
- If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.
Configuring the firewall to allow WMI traffic
WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.
Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.
The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:
- The RPC port (135) is open for connections.
- The DCOM port range is defined and open for connections.
For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.
