Release Notes for Ipswitch WhatsUp Gold v16.1 Service Pack 5

In this File

Release Notes for Ipswitch WhatsUp Gold v16.1 Service Pack 4

Release information

Product name

WhatsUp Gold

 

Version

v16.1 Service Pack 5 (v16.1.5)

 

Release dates

October 10, 2013

 

New in WhatsUp Gold WhatsUp Gold v16.1 Service Pack 5

This is a WhatsUp Gold v16.1 Service Pack 5 release. The following list outlines the defects addressed in this service pack.

Defects resolved in WhatsUp Gold v16.1 Service Pack 5 (v16.1.5)

Defect ID

Category

Issues

20565

Performance Monitor

WhatsUp Gold now inspects the interface display name preferences, configured in the GlobalSettings table, to ensure that interface performance monitor data is collected and that the custom monitor names display.

21125

Devices

When using the Web interface, the Device Properties General tab now validates Additional Network Interfaces IP address information.

23567

Details View

Corrected an issue that caused the Group Status, in some conditions, to inaccurately reflect device states.

23741

Actions

Using a custom device attribute (for example, %Device.Attribute.Location) in an e-mail action no longer causes an "Invalid percent variable" error in e-mail notification.

23760 / 21194

Device - Maintenance mode

Devices in Maintenance mode now remain in Maintenance mode, in all conditions, until removed from this mode.

23881

Reports - General

Added State Change Timeline menu option on the device right-click menu and in the Tail of State Change Log Message column. These options are designed to provide better user experience with easy access to the State Change Timeline in the WhatsUp Gold Web and Admin Consoles.

23967

Reports - General

Corrected an issue that caused previously selected device groups to display in default dashboard workspace reports when a device is selected.

24602

Polling

Improved poller restart time. This change specifically improves the restart time for remote pollers that have many subnets (20 or more) assigned to each poller.

Other defect resolutions included in this release

WhatsUp Gold v16.1 SP5 also includes all the defects resolved in previous v16.1 service pack releases. Service pack releases are cumulative.

WhatsUp Gold 16.1 Service Pack 4 (v16.1.4)

Defect ID

Category

Issues

20776

Database

Corrected an issue in WhatsUp Gold Distributed Edition that could cause deletion of a device on one Remote Site to remove data for other devices on other Remote Sites from the Central Site's database.

20777

WhatsUp Gold Distributed Reports

Improved the performance of WhatsUp Gold Distributed Edition Central Reporting status synchronization. This resolves an issue that could prevent Remote Sites with large numbers of assigned active monitors from properly updating with the Central Site.

21006

Active Monitors

Re-discovering and saving devices which were previously exported from WhatsConnected no longer assigns a duplicate Ping active monitor to the device.

21068

Maps

Wireless Map pop-up information for connected clients now displays Client Group membership(s).

23442

Performance Monitors

Corrected an issue in WhatsUp Gold Performance Monitors that could cause a monitor to stop collecting data when device configuration changes, resulting in an "unable to create collector" error.

23539

Application Profile (APM plug-in)

Corrected issues in the APM critical component group configuration settings that could prevent a component from being removed from the configuration.

23728

Discovery

Added a user interface option to the WhatsUp Gold discovery consoles to allow users to adjust thresholds (Merge Level) for locating existing devices that match new devices during discovery.

Discovery Merge Level options

23991

Active Monitors

Improved the performance and reduced the memory usage of the Windows (NT) Service Monitor Active Monitor when using the WMI protocol option.

24494

Localization

Updated several areas of the WhatsUp Gold web interface to support translation.

WhatsUp Gold 16.1 Service Pack 3 (v16.1.3)

Defect ID

Category

Issues

22774

Alert Center

Alert Center Interface Utilization Thresholds will properly go out of threshold if configured for fixed KB, MB, or GB units instead of percentage values.

23735

Web UI

Links are now styled correctly when the Getting Started Dashboard Report is displayed in a Dashboard View.

23754

Users

Internal web user's passwords no longer reset when editing that user in Firefox.

23756

Performance Monitor

Record sets returned by the SQL Query Performance Monitor no longer require each column to have a name. Results may have un-named columns and still be usable.

23761

Performance Monitor

Corrected an issue that could cause APM Memory Utilization components to fail against certain devices.

23832

Reports - General

Active Monitor Availability Report now also considers monitor argument when sorting by monitor name.

23842

Polling

Split-Second Graphs will continue to function for Virtual guests even after the WhatsVirtual plug-in has been deactivated or an evaluation expires.

23852

Device List

Deleting multiple devices from the WhatsUp Gold device list will no longer be prevented if one of the selected devices is in use by APM. Deleting device groups is still prohibited if the group contains an APM device.

23862

Action - Email

Users are now able to edit an e-mail action if a valid timeout value is not configured.

23905

Reports - General

Fixed an issue that could cause an HTTP error when attempting to edit the properties of a Dynamic Group while viewing a Group Report.

23909

Distributed

Central Reporting passwords entered into the installation wizard are properly saved during installation of 16.1.3. Central Reporting passwords are also now preserved on an upgrade from prior versions to 16.1.3.

23911

Action - Email

The HTML option is no longer disregarded when an e-mail action is edited in the WhatsUp Gold web interface.

23919

Action - Email

E-mail actions now respect the timeout value configured for the e-mail action.

23929

User Authentication

WhatsUp Gold now supports external authentication for web users through Cisco Secure Access Control System (ACS), via the secure UCP Web Service.

23963

Performance Monitor

The VoIP Performance Monitor for Source to Destination Packet Loss now reports the correct value.

23980

Dashboard Views / Reports

Resolved an issue that could cause duplicate CPU, Disk, Memory, or Interface entries to be recorded for a device after adding the device using the WhatsUp Gold web interface.

24017

Wireless

The Wireless System Summary Dashboard Report now reports correct values instead of display no data.

WhatsUp Gold 16.1 Service Pack 2 (v16.1.2)

Defect ID

Category

Issues

13326

Active Monitors

Messages sent by the E-Mail Monitor are now deleted properly when retrieved via POP3 over SSL.

16368

Bulk Field Change

Corrected an issue that could cause the web interface's Bulk Field Change (BFC) menu to become disabled after selecting a device from the device list.

19874

Discovery

Improved the stability of the Discovery service when communicating with a system where the QlikView SNMP agent is installed.

19900

Device

Web Custom Links that begin with an HTTPS protocol now work correctly.

20631

Actions - Powershell

Powershell actions now log a more descriptive error message during failure if the required Microsoft Powershell components are not installed on the machine.

20897

Flow Monitor

The "Flowversion is null or not an object" error no longer appears when using the Flow Monitor configuration utility.

20944

Tasks

Improved logging for items executed in the scheduled Tasks Library.

21093

Discovery

The "Sequence contains more than one element" error no longer appears when saving a device when the device has multiple Ping monitors assigned.

21333

Performance Monitor - Disk

Polling disk utilization on non-English target systems now shows the correct drive letter for the disks' description instead of a sequence of hexadecimal characters.

23500

Application Performance Monitor plug-in

Application Performance Monitor components now transition to the unknown state when the assigned device enters unknown because of a device dependency.

23503

APM plug-in

An APM application instance, based on an APM profile, now accurately updates the Application Instance state when the IP is changed for the device associated with the instance.

23552

Tasks

Improved logging and increased allowed execution time for the Database Backup tasks within the Task Library; database backup tasks now time out after ten minutes.

23574

Performance Monitor

Performance monitoring now continues on guest virtual devices even after the WhatsVirtual plug-in expires; valid SNMP credentials must be assigned to the target device in order for this to happen seamlessly.

23583

Performance Monitor

Custom SNMP Performance Monitors can now plot a floating point value when WhatsUp Gold is installed on a non-English version of Windows or has had the Windows regional settings changed from defaults.

23584

Device

Corrected an "'undefined' is null or not an object" error seen when editing a device's credentials if signed into the web interface as a user other than admin when User Group Access is enabled.

23613

Collector

Improved page load times for several Flow Monitor Interface Detail dashboard reports.

23649

Reports - General

Active Monitor Availability report now respects pagination.

23665

Action - Email

The %PassiveMonitor.Payload.* Percent Variable now prints the fully-qualified variable names when used in an e-mail action.

23676

Dashboard Views / Reports

The Tail of State Change Log Dashboard Report no longer displays a "Violation of PRIMARY KEY constraint" error instead of the expected records.

23684

Dashboard Views / Reports

On systems with limited resources or with a large volume of monitor state changes, the performance of the Tail of State Change Timeline Dashboard Report has been considerably improved.

23688

Active Monitor - NT Service

(NT) Service Monitors no longer encounter the 'service was not found' error after upgrading to v16.1.x.

23691

Action - Email

PassiveMonitor Percent Variables are no longer case-sensitive when used in e-mail actions.

23693

Actions - Email

Using a custom %PassiveMonitor.Payload Percent Variable (such as %PassiveMonitor.Payload.Message) no longer displays XML data in e-mail actions.

23703

Actions - Email

Use of the %System.Date and %System.Time Percent Variables in e-mail actions now respect the WhatsUp Gold regional settings.

23707

Web UI

Application Performance Monitor (APM) pages now function correctly when added to favorites.

23741

Actions - Email

Using a custom device attribute (%Device.Attribute.Location, for example) in an e-mail action no longer causes an "Invalid percent variable" error to appear in the e-mail.

23749

WUG Report - General

Child Device Groups, in the Group State Summary report, now display when logged in as a user other than admin.

23752

Reports - General

The Memory Utilization report for virtual guests no longer displays an "Either BOF or EOF is True, or the current record has been deleted."

23753

Discovery

SSH Active Monitors assigned to Discovery Roles will now be applied correctly to devices during discovery.

23757

Unclassified Traffic

Traffic from protocols (such as ESP) that have no concept of source or destination port are no longer included in the "Unclassified Traffic" report in Flow Monitor.

23766

Reports - General

Improved the precision of the VoIP Packet Loss monitor on networks with very low levels of packet loss.

23788

Database

Improved the performance of dashboard and full reports which make use of the "All Devices" filter to display all devices in the report. This change should result in a significant improvement to page load times throughout much of the WhatsUp Gold web interface.

23836

Dashboard Views / Reports

Devices that are linked from multiple Device Groups display only once in the Devices with Down Active Monitors dashboard report. Device Group membership can be viewed by hovering the pointer over the device name.

23837

Discovery

Discovering a new device with multiple subnets and IP addresses assigned no longer adds duplicate copies of the device to WhatsUp Gold. Note: Detection of the additional IP addresses requires SNMP access on each additional IP address.

23844

Active Monitor - SSH

Added support for keyboard-interactive authentication to the SSH Active Monitor and SSH Performance monitor. Resolves a "Keyboard-Interactive authentication failed" error if a monitor is assigned to a device which does not support password authentication.

23846

Discovery

Adding devices to WhatsUp Gold from a saved or scheduled discovery no longer displays an "Object reference not sent to an instance of an object" error.

23847

Inventory - Asset

Improved detection of Serial Number information within the Asset Inventory report for certain Cisco WLC devices.

23860

Reports - General

The Interface Utilization Performance Monitor now updates an interface's display name when the ifAlias or ifName value changes instead of creating a new interface (requires the Interface description uniqueness setting).

23922

Upgrade configuration

Upgrading WhatsUp Gold will preserve a custom Windows account for the IIS application pool and physical path configuration instead of deleting the account and re-creating the default WhatsUp Gold user account.

WhatsUp Gold 16.1 Service Pack 1 (v16.1.1)

Defect ID

Category

Issues

16010

Alert Center

Corrected Alert Center notifications that were prevented from continuing to repeat Step 3 if the Alert Center process was restarted while Step 3 was active.

16587

Discovery

Corrected an issue that could cause a discovery service process error: "System.IO.InvalidDataException" while discovering certain devices.

17528

Passive Monitor

It is now possible to perform a text comparison on the Community Name and Protocol Version fields of an SNMP Trap passive monitor event.

18988

Alert Center

Alert Center thresholds set to "Exceeds" now goes out-of-threshold at the proper value.

19152

Polling

The IP address information in a wireless database table is no longer updated if the IP address of a client device changes.

19558

Interface Traffic

The Flow Monitor Host Search feature now displays the proper interface on which the traffic was present when searching for host devices.

19922

Alert Center

Changes to an Alert Center notification policy now correctly take effect if the policy was already active at the time of the change.

20623 / 21381

Installation

Upgrading WhatsUp Gold no longer overwrites a custom Windows account configured for the NmConsole virtual directory and NmConsole application pool if the account is configured within IIS.

20650

Export

Fixed an issue that could cause unsupported Wireless devices to appear in the Wireless browser.

21041

Polling

Replaced the SSH library used by SSH Active Monitor and SSH Performance Monitor for improved stability with the NmPoller.exe process.

21089

Active Monitor

HTTPS monitors in Windows 2008 that caused the following error message: "The request was aborted: Could not create SSL/TLS secure channel," have been corrected.

21115

Discovery

Adjusted the aggressiveness of duplicate device detection during device discovery. Previously, if any IP address on the incoming device existed in the database (including secondary IP addresses of devices), the devices would be merged. In version 16.1.1 and later, only the primary IP address of the incoming device is compared to only the primary IP addresses of devices in the database.

21116

Dashboard Views/ Reports

The "Devices with Down Critical Active Monitors" dashboard report now displays devices in a user-created custom monitor device state.

21152

RemoteDBConfig

To help alleviate script timeout errors on systems with limited resources, default ASP script timeout was increased from 90 seconds to 5 minutes.

21341

Service

If using the "Poll Using Hostname" feature, the IP address of the device within the Device

21342

Discovery

The "Use SNMP sysName" option is now respected even if the "Resolve host names" option is selected during device discovery.

21382 / 23466

Map View / Web UI

Corrected an issue that could cause the wrong group information to display in the navigation ribbon when selecting a device from the Map View or Down Active Monitors dashboard report.

Corrected an issue that could cause the wrong group information to display in the navigation ribbon when selecting a device from the Map View dashboard report.

23472

Wireless

Resolved an issue that could prevent certain Wireless configurations from being discovered properly.

23514

Reports - General

Corrected a database stored procedure that could cause a "duplicate primary key (PK)" error in the Tail of State Change Timeline dashboard report.

23545

Active Monitor - Ping

Corrected an issue that could cause active monitor polling to stop after exporting a topology from WhatsConnected to WhatsUp Gold.

23615

Credentials

Devices exported from WhatsConnected or WhatsConfigured that have SNMPv3 credentials attached now correctly export their credentials.

23631

Discovery

Monitors attached to roles, based on default Ipswitch "Windows roles," are now assigned during device discovery.

23648

Polling

Wireless polling and monitoring now collect client usage statistics from Aruba Wireless

23652

Performance Monitor

Corrected an issue that caused custom SNMP Performance Monitors whose OID configuration included a leading or trailing period to fail with an "Object reference not set to an instance of an object" exception.

23657

Email Action

E-mail actions triggered by events other than incoming Passive Monitor events now scrub any %PassiveMonitor percent variables from the message subject and body.

23660 / 23740

Email Action

Corrected an issue that prevented multiple recipients from being specified for an e-mail action. Delimiters now include semi-colon (;), comma (,), and the [SPACE] character. Multiple, contiguous delimiters (for example ",,;" are treated as one delimiter.

23677

Actions

Percent variables in the System namespace will now properly resolve instead of returning an "Invalid percent variable" message.

23751

Application Profile

WhatsUp Gold now imports all Ipswitch authored APM plug-in application profiles during installation for an improved user experience.

System Requirements

None of the v16.1 system requirements have changed.

Operating system and virtual environment requirements

This service pack does not require or introduce changes to the v16.1 operating system and virtual environment requirements.

Database requirements

This service pack does not require or introduce changes to the v16.1 database requirements.

Web server requirements

This service pack does not require or introduce changes to the v16.1 web server or Microsoft IIS requirements.

Framework and accessibility requirements

This service pack does not require or introduce changes to the v16.1 framework and accessibility requirements.

Web and mobile interface requirements

This service pack does not require or introduce changes to the v16.1 web and mobile interface requirements.

WhatsVirtual supported virtual environments

This service pack does not require or introduce changes to the v16.1 WhatsVirtual supported virtual environments.

Wireless supported devices

This service pack does not require or introduce changes to the v16.1 wireless supported devices.

Flow Monitor software requirements

This service pack does not require or introduce changes to the v16.1 Flow Monitor requirements.

Poller Requirements

This service pack does not require or introduce changes to the v16.1 poller requirements.

Installing WhatsUp Gold

Note: WhatsUp Gold v16.1.5 (Service Pack 5) supports direct upgrade installations from:
-WhatsUp Gold v14.x or v15.x
-WhatsUp Gold v16.1 SP1, SP2, SP3, or SP4

This release is a full install and may be installed without first installing WhatsUp Gold v16.1. Refer to the Installing and Configuring WhatsUp Gold guide for details about installation, upgrade, repair and uninstall.

Configuring ELM Reports for WhatsUp Gold

WhatsUp Gold version 15.0 and later provides integration with the Event Log Management central database. For access to ELM reports and data, you must also have ELM products, (WhatsUp Event Archiver and/or WhatsUp Event Alarm), configured to send collected log data to a MS SQL Server. WhatsUp Gold accesses report data through stored procedures in the ELM database. For more information, see Using ELM Reports in WhatsUp Gold.

Troubleshooting

Potential SQL Server Express installation errors

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.

The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:

  1. The RPC port (135) is open for connections.
  2. The DCOM port range is defined and open for connections.

For more Troubleshooting information, see the Troubleshooting section in the application Help or User Guide.


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