Ipswitch has tested the following SMS modems for use with the SMS Direct Action (not the SMS Action):
Note: Falcom Samba 75 modem is not supported on Windows Server operating systems.
This cell phone was connected to the WhatsUp device acting as a GSM modem.
Unlike the other modems that have their own drivers to install, this modem did not have specific drivers to install. The Windows Standard 56000 bps modem driver was used with the maximum port speed set to 115200.
Note: You must acquire a dual modem that operates at the correct frequency, or purchase a quad band modem.
If an SMS modem is not working as expected, verify that the communications port (COM port) to which the modem is attached is configured to use settings supported by the modem.
Note: If you are using the MultiModem® GPRS external wireless modem, model MTCBA-G-F2, set Flow Control to Hardware.
Some SMS Direct enabled phones do not work correctly with SMS Direct Actions because new line characters are not always handled properly. This issue may be corrected by adding the following new registry key entry:
HKEY_LOCAL_MACHINE\SOFTWARE\Ipswitch\Network Monitor\Whatsup plug-ins\Actions\ActSmsDirect\NewLine
In the Value data box, enter a combination of a carriage return (\r
) and/or line feed (\n
) command. For example enter one of the following:
newline \r\n
(recommended)newline \r
newline \n