Adding and editing a Service Monitor
The Service monitor checks the status of a service on a Windows machine and attempts a restart of the service (if the appropriate Administrator permissions exist).
: A running Windows Management Instrumentation (WMI) service on the targeted machine is required for this Service Monitor to work properly. Windows 2000 Service Pack 2 or higher, XP, and 2003 and later are installed with the WMI service. WMI is not installed with Windows NT, but can be downloaded from Microsoft and installed on Windows NT.
To add a new Service active monitor:
- From the WhatsUp Gold web interface, go to . The Monitor Library dialog appears.
- Click the tab. The Active Monitor list appears.
- Click . The Select Active Monitor Type dialog appears.
- Select , then click . The Service Monitor dialog appears.
- Enter the appropriate information:
- . Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
- . Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
- Select a to use to connect to the device.
- (Optional) When using the SNMP protocol to connect to the device, click to set the advanced options.
- Click browse () to open the Browse for Service dialog, allowing you to locate any server/workstation running the service.
- Select the option to have the monitor attempt to restart the service when it enters a down state.
- Select the option to have the monitor appear in the Active Monitor list on the Device Properties dialog. WhatsUp Gold adds the monitor type to the device during a rescan, which is launched using on the Device Properties dialog, if the protocol or service is active on the device.
: WhatsUp Gold uses Windows Management Instrumentation (WMI) to verify the status of the Service Active Monitors you have configured. WhatsUp Gold currently only supports monitoring on Windows 2000 Service Pack 2 or higher, Windows XP Professional, and Windows 2003 or higher.
- Click to save changes.
- After configuring an active monitor in the Active Monitor Library, add the monitor to devices.
To edit an existing Service monitor:
- From the WhatsUp Gold web interface, go to . The Monitor Library dialog appears.
- Click the tab. The Active Monitor list appears.
- Select the monitor you would like to edit, then click . The Edit NT Service Monitor dialog appears.
- Enter the appropriate information:
- . Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
- . Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
- Select a to use to connect to the device.
- (Optional) When using the SNMP protocol to connect to the device, click to set the advanced options.
- Click browse () to open the Browse for Service dialog, allowing you to locate any server/workstation running the service.
- Select the option to have the monitor attempt to restart the service when it enters a down state.
- Select the option to have the monitor appear in the Active Monitor list on the Device Properties dialog. WhatsUp Gold adds the monitor type to the device during a rescan, which is launched using on the Device Properties dialog, if the protocol or service is active on the device.
: WhatsUp Gold uses Windows Management Instrumentation (WMI) to verify the status of the Service Active Monitors you have configured. WhatsUp Gold currently only supports monitoring on Windows 2000 Service Pack 2 or higher, Windows XP Professional, and Windows 2003 or higher.
- Click to save changes.
Troubleshooting
Having problems with your WMI monitor returning false negatives?