Clients

The Wireless Clients page displays a list of wireless clients connected to your network and all available data on each connection. The client name is determined by Wi-Fi authentication and may not be present under all authentication schemes. If the client name is not available or cannot be determined, the client's MAC address is displayed. If a client is displayed as 0.0.0.0, this indicates the device's controller is unable to obtain its IP address or the access point cannot determine it.

For each client connected during the selected time interval, the following information is displayed:

• Client. The name assigned to the wireless client connected to the access point.
• SSID. The SSID used to identify a device on the wireless network.
• Device. The access point to which the client is connected.
• First Seen. The date and time the client first connected during the defined date/time interval.
• Last Seen. The date and time the client disconnected during the defined date/time interval.
• Bytes Sent. The amount of data sent by the client during the session.
• Bytes Received. The amount of data received by the client during the session.
• Percent Connected. The percent of time the client was connected in relation to the First Seen and Last Seen times displayed.

Important: When the Clients page is sorted by Total Traffic, Bytes Sent, or Bytes Received, or if Current is selected as the reporting interval, Start Time and End Time are replaced with Bytes Sent and Bytes Received.

Note: If Current is selected as the reporting interval, the Clients page only displays data for clients currently connected.

To view detailed polling information for a specific client, click the icon to the left of the client name. The main line item expands to show a log of each individual session for the client that occurred within the selected reporting interval. Additionally, when detailed polling information for a client is displayed, a second Sort By button appears which is applicable only to polling information for the specific client and completely external from the Sort By button applicable to all clients displayed on the page.

Note: An individual client's overall Percent Connected is not an average of each Percent Connected displayed below it in the expanded client's polling detail. Each instance of Percent Connected is in direct relation to the associated times under First Seen and Last Seen.

When a client line item is expanded to show detailed polling information, each client name, MAC address, IP address, and SSID in the detailed polling view of a client is hyperlinked. Clicking a hyperlink automatically uses that text as a search term and launches a page listing matching Wireless information. For example, clicking on a MAC address launches a page displaying information about that specific device, but clicking on an SSID launches a page displaying all clients broadcasting that specific SSID.

Caution: Polling interval and data retention settings affect session time and detailed polling information reported displayed for a client. When determining settings for data retention schedules, make modifications based on your network size. Consider that specificity is lost as data is rolled up from raw to hourly data and from hourly to daily data. Keeping raw data for less time may improve performance.

Example: A client is connected to a specific access point from 10:05 to 10:20 and again from 10:35 to 10:55 on February 1st, 2012. When the raw data is rolled up to hourly, you will know a device was connected for 50 minutes between 10:05 and 10:55 but will no longer be able to determine when the gap occurred within the hour. The Clients page will display a Start Time of 2/1/2012 10:05 AM, an End Time of 2/1/2012 10:55 AM, and a Percent Connected of 70.0%. Contiguous data is not lost in the roll up. Data is displayed as follows: First Time Seen - Last Time Seen - Total Minutes; so, if the device was constantly connected from 10:10 to 10:40, the connection would start 10:10, end at 10:40 and have a connected percentage of 100%.

Contiguous data is not lost in the roll up. Data is displayed as follows: First Time Seen - Last Time Seen - Total Minutes; so, if the device was connected from 10:00 to 10:30, you would know the connection was active between 10:00 and 10:30.

To sort clients:

1. Click Sort By Client.
2. Select a sort method from the list that appears. The sort button changes and displayed devices are reordered based on your selection. The available options are:
   • Sort by last seen
   • Sort by total traffic
   • Sort by client (A-Z)
   • Sort by client (Z-A)
   • Sort by bytes sent
   • Sort by bytes received
   • Sort by percent connected (asc)
   • Sort by percent connected (desc)

To search for a specific client:

1. Enter an SSID, a client's name, a client's MAC address, or a client's IP address in the search box.
2. Click Search. The list is filtered to display only devices matching your search criteria.

Note: The search box supports partial search terms but not 'wildcard' characters.

Note: When comparing a client's MAC or IP address against the entered search term, the results returned reflect clients' IP or MAC addresses that begin with the search term entered. When comparing a client's name or SSID against the entered search term, results returned reflect SSIDs and names containing the search term entered.

See Also Managing Devices in Wireless Map Performance Rogues Log