Alert Center FAQ

  1. What is Alert Center?

    Alert Center is a feature in WhatsUp Gold that handles alerting on performance monitors, passive monitors, system health, Flow Monitor, and Wireless through user-defined thresholds and notification policies.

  2. Why doesn't Alert Center do alerts on active monitors?

    WhatsUp Gold actions were designed to work with active and passive monitors and currently cannot be applied to performance monitors. Alert Center was designed to alert on performance monitors as well as other WhatsUp Gold features and plug-ins.

  3. What is the difference between an action and a threshold notification?

    Alert Center's threshold notifications come in the form of alerts that are displayed on the Alert Center home page and in emails. While alerts can also send email notifications, they can also perform a number of tasks. Used together, Alert Center and actions help you stay informed and thoroughly manage your network.

  4. What are notification policies?

    Notification policies allow you to sequence Alert Center notifications. For example, you can email the QA lab manager in step 1 if a device in the QA lab goes down, you can email an IT representative in step 2 if multiple devices in the QA lab go down, and you can email the IT manager in step 3 if all devices in the QA lab go down.

  5. Where do I configure Alert Center notifications?

    In the Notification Library, accessed from Alert Center > Notification Library.

  6. Where do I configure Alert Center notification policies?

    In the Notification Policy Library, accessed from Alert Center > Notification Policy Library.

  7. Where do I configure Alert Center thresholds?

    In the Threshold Library, accessed from Alert Center > Threshold Library.

  8. What are running notification policies?

    Running notification policies are notification policies that are currently running. These policies are displayed at the top of the Alert Center home page and can be stopped at any time.

  9. How do I assign thresholds to devices?

    When you configure a threshold, you choose the device to which you want to assign the threshold in the "Devices to Monitor" section of the threshold configuration dialog.

See Also

Frequently Asked Questions

Monitors and actions FAQ

Dashboard FAQ

Wireless FAQ

User accounts and permissions FAQ

Flow Monitor FAQ

Admin FAQ

WhatsConfigured FAQ