Adding and editing an NT Service Monitor

The NT Service Monitor checks the status of a service on a Windows machine and attempts a restart of the service (if the appropriate Administrator permissions exist).

Note: A running Windows Management Instrumentation (WMI) service on the targeted machine is required for this NT Service Monitor to work properly. Windows 2000 Service Pack 2 or higher, XP, and 2003 are installed with the WMI service. WMI is not installed with Windows NT, but can be downloaded from Microsoft and installed on Windows NT.

To add or edit an NT service active monitor:

1. Click the Admin tab, then click Monitor Library. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New, then select NT Service Monitor from the list to create a new NT service monitor. Click OK.
   - or -
   From the list of current monitors, select the NT service monitor you want to change, and then click Edit.
4. Complete the appropriate information for the following fields.
   • Name. Type a name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Type a short description for the monitor. This description displays next to the monitor in the Active Monitor Library.
   • Service name. Click the Browse (...) button next to the Service Name text box to open the Browse for Service dialog, allowing you to locate any server/workstation running the service.
   • Restart on failure. Select this option to have the monitor attempt to restart the service when it enters a down state.
   • Use in Rescan. Select this option to have the monitor appear in the Active Monitor list on the Device Properties dialog. WhatsUp Gold adds the monitor type to the device during a rescan, which is launched using the Rescan button on the Device Properties dialog, if the protocol or service is active on the device.

   Note: WhatsUp Gold uses Windows Management Instrumentation (WMI) to verify the status of the NT Service Active Monitors you have configured. WhatsUp Gold currently only supports monitoring on Windows 2000 Service Pack 2 or higher, Windows XP Professional, and Windows 2003 or higher.

5. Click OK to save changes.

After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

Troubleshooting

Having problems with your WMI monitor returning false negatives?

See Also Configuring Active Monitors Adding and editing a Domain Service (DNS) Monitor Adding and editing a Ping Monitor Adding and editing a SNMP Active Monitor Adding and editing an SSH Active Monitor Adding and editing a TCPIP Monitor Adding and editing a Telnet Monitor