System - Problem Areas: State Change Acknowledgement

When a device state changes, regardless of any action that has been placed on the device, WhatsUp Gold uses the Acknowledgement feature to make you aware that the state change occurred. In the device list, the name of the device appears in bold, and in the map view, the device name appears on a black background.

Once the device is in Acknowledgement mode, it will remain until you actively acknowledge it.

Note: Acknowledging a device state change does not keep that device from firing actions. To stop a device from firing actions, you must put the device into maintenance mode.

This system report shows the following information:

• Device. The current state and label of the device that has had a state change.
• Device Type. The type of device.
• Unacknowledged for. The amount of time the device has been on this report, unacknowledged.
• In Maintenance. Is the device currently in maintenance mode? Either yes or no.

Use the date/time picker at the top of the report to select a date range and time frame.

In the Date range list, some reports also allow you to specify and customize the business hour report times for reports to display. This allows you to view the network activity only for specified business hours. The date and time format for the date on this report matches the format specified in Program Options > Regional set in the WhatsUp Gold console.

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