Release Notes for Ipswitch WhatsUp Gold v14.1

In this File

Release Notes for Ipswitch WhatsUp Gold v14.1

Release information

Product name	WhatsUp Gold
Version	v14.1
Release date	October 2009

New in WhatsUp Gold v14.1

Premium, Distributed, and MSP

Support for Cisco Aironet Wireless Access Points (WAPs) monitoring in Ipswitch WhatsUp Gold v14.1 Premium Edition:
- New Workspace Reports:
  - Wireless Active Clients
  - Wireless Details
  - Wireless Errors
  - Wireless Last 10 Syslog Messages
New Active Monitor:
- Wireless Access Point (WAP) Radio Monitor

Standard, Premium, Distributed, and MSP

Added new PDF Export for WhatsUp Gold full reports and Flow Monitor. Graphs can be exported with or without report graphs.
Added password validation for credentials.
Added new Ipswitch Service Control Manager (ISCM) used to manage and support Ipswitch services and process. Five previous Windows services can now be managed from the new Ipswitch Services Manager interface: Polling engine, Flow Collector, Web Server, Alert Center, and Discovery. Two new Windows services have been added for WhatsConfigured plug-in and can be managed from the new Services Manager interface: WhatsConfigured and TFTP.
Added Bulk Field Change selection options for Custom Active interface performance monitors. Now the option to select high speed interfaces, interfaces that contain specific names, or interfaces of a particular type (for example, Fast Ethernet, Fibre Channel, L2 VLAN, and others) is available on the Web interface.

New WhatsConfigured plug-in

Added new WhatsConfigured plug-in for WhatsUp Gold. This plug-in integrates with WhatsUp Gold to provide features that automate device configuration, provide device configuration backup and restore capabilities, and administer change management for network devices. WhatsConfigured supports the following devices*:

Cisco Switches and Routers	Recommended IOS Versions
800, 1700, 2600, 2800, 3700, 3800	12.4 / 12.4T
Catalyst 2960, 3560, 3750	12.2SE
Catalyst 4500 and 4900	12.2SG
Catalyst 6500	12.2SX
7200, 7301 routers	12.4 / 12.4T / 12.2SB
7304 routers	12.2SB
7500 routers	12.4 / 12.0S
10000 routers	12.2SB
7600 routers	12.2SR

Additional Cisco Devices

Cisco IDS

Cisco Aironet Wireless

HP Switches

8212zl

5400zl

5300xl

6400cl

6200yl

6108

4200vl

3500yl

3400cl

2910al

2610

2810

2510

2500

Juniper Devices

Juniper J and M series routers

Juniper EX switches

Netscreen Firewall

Dell PowerConnect

3300 Series switch

Foundry switches

Extreme switches

Fixed in WhatsUp Gold v14.1

Actions

Corrected an issue where email actions using AUTH were issuing HELO then EHLO. Changed the SMTP code to not send HELO if the extend EHLO is issued.
Added a warning message clarifying that WinPopup actions cannot be used on Windows Vista or later, as net send command is not supported by those operating systems.

Activation

Corrected an issue where offline activation did not create the license.ofa file.

Active Monitors

Corrected an issue that caused the Flow Custom Alert to give the reverse direction from receiver to sender after selecting "sent" traffic.
Corrected an issue that caused the Process Monitor to display an error when bad/incorrect CPU or memory data was returned by the target device.
Updated the TCP/IP Monitor to prevent a failure polling devices that respond to the polling request with initial data, but then do not send any additional data within one second. The timeout for this additional wait is controlled via a new IntermediaryTimeoutSec registry key.
Updated the VoIP Configuration Utility to properly flag the monitor as requiring credentials. This allows the Active Monitor Library's "Test" feature to work when testing the VoIP Active Monitor against a device.
Added APC UPS MIB file (PowerNet-MIB.txt is now included in \Ipswitch\WhatsUp\Data\Mibs) to the WhatsUp Gold MIB file collection.

Alert Center

Updated Alert Center Service to write an error message to the Windows Event Viewer's Application Log if the service is unable to start because of missing or incorrect database requirements. The Netflow and NFArchive databases are required to exist in all WhatsUp Gold installations.
Corrected an issue where Group Read access rights were previously required to view data in Device Thresholds workspace report.
Corrected an issue where resolving multiple items in a threshold could lead to duplicate resolve entries in Item History report.
Corrected an issue where the Alert Center - Performance Memory Utilization threshold sometimes displays Infinity %.
Corrected an issue where Alert Center did not handle special chars "< and ' in Comment field when acknowledging or resolving, yet exported the file correctly.
Corrected an issue where Alert Center web server port settings always defaulted to port 80 regardless the port number that user entered during install.
Corrected an issue that caused the Alert Center Service to fail to restart after a system reboot.

Bulk Field Change

Corrected an issue that caused the Bulk Field Change Up and Down Dependency dialog to display the data in the comment field incorrectly.
Corrected an issue with the Bulk Field Change for performance monitors wherein "Custom Active" was listed as an option for interface utilization without including any user interface for setting the custom filtering criteria.

Database Configuration Tool

Corrected the Database Configuration Utility to properly create and update databases when installing or upgrading on a system that has short file name paths (sometimes know as "8.3 format" or "DOS format" paths) disabled.

Discovery

Corrected an issue where IP addresses listed in the SubnetSkipList should not be included as part of the MaximumNumberAddressPerSession count. Discovery will now not count IP addresses added to the discovery skip list when evaluating the maximum number of addresses allowed per scan session.
Corrected an issue that caused the Discovery service to crash as a result of an invalid data type that was returned for sysUpTime.
Corrected an issue on the NmConsole that caused all devices in the Add Device to WhatsUp Gold dialog to remain selected even after deselecting all devices and attempting to select individual devices.
Corrected an issue that caused Discovery and Single Device Discovery to not apply FTP, Exchange, or HTTP Content active monitors.
Corrected an issue that caused the Discovery service to crash after updating a device role to include attributes with blank values.
Corrected an issue where the Discovery Console did not display an error message when attempting to start a discovery using an invalid host file.
Corrected an issue where Discovery did not find the SNMP information during a device scan using SNMPv3 credentials.
Corrected an issue where a failed active monitor (Ping) was added to a device when using the option Use advanced ping during a Single Device Discovery scan.
Added an option to specify authentication credentials in the scheduled discovery email options.
Added progress feedback for scheduled discovery email testing.
Corrected an issue that could cause the Discovery service to not automatically start after reboot.
Corrected an issue in the web interface that caused discovery to always attempt to resolve the hostname of a new device, even when the "Add the device immediately without scanning" option was enabled.
Corrected an issue where SNMP Smart Scan discovery was not excluding the 127.0.0.0/8 network and was adding the devices to the scan list.

Install

Corrected several typographical errors in the Failed to Launch SQL Server Express Edition Setup dialog.
Corrected an issue that caused silent install to fail during a new installation as the result of a problem on the Admin Password dialog.
Installing, upgrading, and repairing a WhatsUp Gold installation no longer overwrites previous installation logs

Miscellaneous

Corrected various usability, user interface, and documentation issues.

Mobile Access

Corrected an issue where the WhatsUp Gold Mobile Access device list was missing in the map view image on Safari browsers.

NmConsole

Corrected an issue that caused a "web server not enabled" message when restarting the web server with HTTPS enabled.

Performance Monitors

Corrected an issue that would not allow the CPU Utilization Monitor to be enabled on a Net-SNMP Server.
Corrected an issue where the default CPU performance monitor always reports CPU load as 0% for Cisco wireless access points.

Recurring Reports

Corrected an issue where NetFlow workspace reports that include the www.png favicon (used for Unknown, and for the majority of Senders and Receivers reports) were not passing the image to the recurring report.

Reports

Corrected an issue in the State Change Timeline Report, where any monitor with a state change that starts or ends, but does not wholly exist during the selected time period, does not appear in the report.
Corrected a SQL error issue that occurred when viewing the Flow Monitor's Top Senders and Top Receivers workspace reports after upgrading from a prior version.
Corrected an issue that occurred from a MIB browser error "Could not poll the specific device..." if you attempt to add an object ID at the Configure SNMP Values dialog using a device that has a name which cannot be resolved to an IP address. The MIB browser now can get the IP address for the computer name from the database.
Corrected an issue that caused the Date/Time picker, in web interface full reports, from displaying the wrong date if DD/MM/YY regional settings were used.
Corrected an issue that caused the Flow Monitor icon to display next to a device even when Flow Monitor is not enabled in the license file.

Web Interface

Corrected an issue that caused the APC UPS Performance Monitor Timeout field to display the wrong information.
Corrected an issue that caused the memory utilization workspace reports to show 100% utilization on devices that did not have a total size value.
Corrected an issue that caused the Device toolbar and context menu "Browse" option to resolve incorrectly.
Corrected an issue that occurred when a user has the "Manage Workspace" rights and gets an error when navigating to the Manage Workspaces dialog.
Updated the Device SNMP Details Workspace Report to allow more OIDs to be added to the workspace report's configuration. This prevents an issue that caused the workspace report to display no content if too many OIDs were added to the configuration.
Corrected an issue where the WhatsUp Gold web interface allowed devices to have no IP/hostname configured in certain instances.
Corrected an issue where the Web Performance Monitor did not title graphs correctly.

Web Server

Corrected User Access Control (UAC) issues that caused an "access to registry key denied" error.
Corrected an issue where WhatsUp Gold resolved to an invalid URL.

WhatsConnected

Corrected an issue that caused WhatsConnected XML files to be incorrectly upgraded when upgrading from v12.4 to v14.0. An upgrade from prior versions of WhatsUp Gold now correctly updates the WhatsConnected settings files to prevent an XML error on launch.

About WhatsUp Gold editions

These release notes apply to all editions of Ipswitch WhatsUp Gold v14.1. However, some features referenced in these release notes are only available in certain editions. The table below indicates which features are available in each edition.

	Standard Edition	Premium Edition	MSP Edition	Distributed Edition
Application and Hardware Management
Monitor Microsoft Exchange
Monitor SQL Server and MySQL
Monitor applications via WMI
Monitor device hardware, such as cooling systems, power supplies, and temperature monitors
Monitor printers and APC UPS devices
Monitor web content
Monitor device network statistics
Monitor device file and folder properties
Monitor email and FTP servers
Monitor wireless access points (WAPs)
Real-time Monitoring
View real-time data about devices in reports
Quickly access real-time data via InstantInfo popups
Monitor performance data with the Web Performance Monitor
View real-time information about tasks running on a device using the Web Task Manager
Distributed Monitoring
Monitor devices on networks segmented across multiple geographic locations
View report data from multiple remote sites from one central location
Optional Plug-ins
WhatsUp Gold Flow Monitor. This plug-in provides insight into how efficiently your network is performing and how bandwidth is utilized, giving you detailed information to assess network quality of service and quickly resolve traffic bottlenecks. For more information, see the WhatsUp Gold Flow Monitor User Guide on the WhatsUp Gold web site.
WhatsUp Gold WhatsConnected. This plug-in is a Layer 2/3 network mapping tool that discovers, maps and documents your network down to the individual port, making it simple to visualize the physical topology and understand device interconnections. For more information, see the WhatsUp Gold web site.
WhatsUp Gold WhatsConfigured. This configuration management plug-in automates, and reduces the time and effort required to backup, compare, and upload configuration files for networking devices and alerts when configuration changes are detected. For more information, see the WhatsUp Gold web site.
WhatsUp Gold VoIP Monitor. This plug-in delivers the ability to monitor and report on your network's capacity to support and maintain acceptable performance for VoIP call quality. For more information, see the WhatsUp Gold web site.
Access from mobile devices
WhatsUp Gold Mobile Access. Allows you to conveniently view your network's status from a mobile device at any time. For more information, see the WhatsUp Gold Mobile Access User Guide.

System requirements

WhatsUp Gold software requirements

32-bit and 64-bit support for the following OS versions: Windows XP Professional SP2 (or later), Windows Server 2003 SP2 (or later), Windows Vista Ultimate (SP2 recommended), Windows Vista Business (SP2 recommended), or Windows Server 2008 (SP2 recommended)
Important: Microsoft Windows 2008 R2 is currently an unsupported OS. For more information, see the related OS - Microsoft Windows Server 2008 R2 Known Issue below.
32-bit and 64-bit support for the following virtual server environments: VMWare ESXi 3.0 or later and Microsoft Hyper-V Server 2008
Microsoft SQL Server 2005 Express Edition (included), SQL Server 2005 Standard or Enterprise Edition or Microsoft SQL Server 2008 Standard or Enterprise Edition (optional)
Important: WhatsUp Gold does not support non-English versions of Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008.
WhatsUp Gold Web interface, Microsoft Internet Explorer 7.0, Microsoft Internet Explorer 8.0, or Firefox 3.0
WhatsUp Gold Mobile interface, Mobile Safari 2.2, Microsoft Internet Explorer Mobile 6.1, or Opera Mini 4.2
Microsoft .NET Framework 3.5 (required), Microsoft .NET Framework 3.5 SP1 included in install
Important: Microsoft .NET Framework 3.5 SP1 is not compatible with Windows SharePoint Services 2.0. If you are running SharePoint Services 2.0, you should not upgrade or install Ipswitch WhatsUp Gold v14.1. Ipswitch WhatsUp Gold v14.1 requires Microsoft .NET Framework 3.5 SP1 and automatically installs this package if not present on the system. For more information about the issue, see the Microsoft Knowledge Base article.
Microsoft Windows Scripting Host v5.7 (or later)
Note: Windows Scripting Host is installed with the Windows operating system. To verify your version, run cscript.exe at a command prompt. If you need to update Windows Scripting Host, refer to the Microsoft Windows Scripting Host site.
Microsoft SAPI 5.1 (required for Text-to-Speech actions)

Additional software requirements for WhatsUp Gold Flow Monitor

WhatsUp Gold Flow Monitor has the same base system requirements as WhatsUp Gold v14. In addition, WhatsUp Gold Flow Monitor requires:

WhatsUp Gold v14 Standard Edition, Premium Edition, MSP Edition, or Distributed Edition
At least one routing device that supports NetFlow versions 1, 5, and 9
- or -
At least one routing device that supports sFlow version 5

Note: WhatsUp Gold Flow Monitor 14 performs well in most installations that use SQL Server 2005 Express. However, some large data collections, that require 4 GB of data storage or more or where data is collected and archived over a long period of time, may require MS SQL Server 2005 Standard or Enterprise Edition or Microsoft SQL Server 2008 Standard or Enterprise Edition.

Hardware requirements

	Recommended	Required
Processor(s)	WhatsUp Gold: Dual-core Flow Monitor: Quad-core	WhatsUp Gold: Single-core Flow Monitor: Dual-core
Processor speed	2 GHz or more	2 GHz
RAM	WhatsUp Gold: 4 GB Flow Monitor: +4 GB	WhatsUp Gold: 2 GB Flow Monitor: +2 GB
Hard drive space for application, SQL Server Express Edition dbase application, and supporting framework	3 GB	2 GB
Hard drive space for dbase and dbase logs	WhatsUp Gold: 8 GB or more Flow Monitor: +16 GB or more	WhatsUp Gold: 4 GB Flow Monitor: +8 GB
Network interface card	1 Gbps	100 Mbps
CD-ROM or DVD-ROM	Required if installing from CD-ROM. Not required for download installations.	Required if installing from CD-ROM. Not required for download installations.
Video display resolution	1280 x 1024 or higher	1024 x 768
Sound card	SAPI-capable sound card required for Text-to-Speech actions	Not required
Modem and phone line	Required for pager, SMS, and beeper actions; modem pooling is not supported	Not required
GSM modem	Required for SMS Direct actions	Not required

Note: The WhatsConnected, WhatsConfigured, and VoIP Monitor plug-in system requirements are the same as the WhatsUp Gold requirements. Additionally, WhatsConnected supports Microsoft Visio 2003 or 2007 English version only and the VoIP Monitor requires Cisco IP-SLA compatible devices.

Note: WhatsUp Gold can be installed and will operate on virtual machines powered by 32-bit or 64-bit VMWare ESXi 3.0 or later and Microsoft Hyper-V Server 2008, as long as the virtual server's guest OS resources meet that of the WhatsUp Gold system requirements.

Installing or upgrading

Important: Before running the WhatsUp Gold v14.1 installation program, we recommend downloading and installing .NET 3.5 SP1. For more information, see the related .NET Framework 3.5 SP 1 Known Issue below.

Note: You can upgrade from WhatsUp Gold 11.x, 12.x, or 14.

Note: This product requires activation; for help activating WhatsUp Gold, go to My Ipswitch Help and Support.

Note: If upgrading to Ipswitch WhatsUp Gold v14.1 from the v14.1 TPP license, use the Ipswitch Activation program (Start > Programs > Ipswitch WhatsUp Gold > Manage WhatsUp Gold License) to deactivate the TPP license, then reactivate with your original WhatsUp Gold serial number.

Installing using Microsoft® SQL Server® 2005 Express Edition

To install WhatsUp Gold using the default Microsoft® SQL Server® 2005 Express Edition instance:

Important: WhatsUp Gold systems running on Microsoft Windows Vista require a reboot during the install process if .NET 3.5 (SP1) has not been installed prior to the WhatsUp Gold install.

Log in directly to Microsoft Windows using the Administrator account (if you do not have an account called Administrator, use an account that has full administrative privileges to the computer).
Caution: We do not recommend using Terminal Services or Remote Desktop to install WhatsUp Gold.

Note: When installing on Windows Vista, additional steps are necessary for the Task Tray application to work properly. For more information, see Task Tray Application fails on Windows Vista in the Help.
Start the installation program:
- If you downloaded an electronic version of WhatsUp Gold, double-click on the downloaded file.
- If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate drive. If it does not run automatically, click Start, select Run, then enter the CD path followed by AutoRun.exe (for example, D:\AutoRun.exe).
Read the Welcome screen.
Click a button next to an additional resource to view that resource.

Click Next. The License Agreement dialog appears.
Read the license agreement. If you accept the terms of the license agreement, select I accept the terms of the license agreement.
- To print a copy of the license agreement, click Print. The license agreement is sent to the default printer.
- If you do not accept the terms of the license agreement, click Cancel to exit the installation program.
  Click Next to continue.
Select the install directories for Microsoft® SQL Server® 2005 Express Edition. The application and data files are installed in default directories. To change the locations, click Browse to find and select a different directory for the application files or the data files.
Important: Make sure that you have a large capacity drive selected for data storage. The data files for WhatsUp Gold can reach a maximum size of 22 GB.

Important: During the initial installation, databases are created for WhatsUp Gold Flow Monitor. These initial databases are limited in size, but are increased the first time the Flow Monitor collector initializes. If at least 16 GB of disk space are available when the collector initializes, the maximum size of the Flow Monitor databases is increased to 4 GB each (16 GB total including transaction logs). If less than 16 GB is available, the maximum size of the Flow Monitor databases is limited proportionately to the amount of free disk space. If your license includes WhatsUp Gold Flow Monitor, we strongly recommend that you verify that you have at least 16 GB of free disk space before installing.
Click Next. The Choose Destination Location dialog appears.
Select the installation directory for the WhatsUp Gold application files.
The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you use the default path.

Tip: You can install WhatsUp Gold to a different location. To select a different location, click Change.

After you select the installation directory, click Next.

Note: If the installation program detects data from a previous installation of WhatsUp Gold, the Backup Web and Report Files dialog appears. We recommend that you select Back up the existing Web and report files, then click Next.

The Enable Web Server dialog appears.
Determine if you want to enable the WhatsUp web server.
- To enable the WhatsUp web server, select Yes and enter a port. The default port is 80.
  Note: You must select a port that is not already in use. If the port you enter is in use, you must enter a different port or stop the service using the entered port before you can continue installing WhatsUp Gold. If you choose to stop the service running on the port you want to use, you must disable it permanently. If you only disable it temporarily, a port conflict will occur the next time the disabled service is started.
- To use Microsoft Internet Information Services, select No, then see Configuring the web server in the Help.
  After making a selection, click Next.
  
  Note: If the firewall is enabled when WhatsUp Gold is installed, the port you specify is opened in the Windows Firewall. This allows other computers on the network to log on to the WhatsUp Gold Web interface.
Click Install to install WhatsUp Gold. The setup program installs and configures WhatsUp Gold.
When the installation completes, the InstallShield Wizard Complete dialog appears.
To see the release notes after the installation program closes, select View WhatsUp Gold release notes and documentation.
Click Finish. The setup program closes.

Installing using Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008

You can use an existing Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008 to store the data collected by WhatsUp Gold. To do this, these requirements must be met:

Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008 English must be installed on the WhatsUp Gold host computer or another computer.

Important: Make sure that the "master" database for the existing SQL Server database instance that is hosting the WhatsUp database is configured to use case-insensitive collation.

Important: WhatsUp Gold does not support non-English versions of Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008.

Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008 must be configured to allow WhatsUp Gold to authenticate.
- If Microsoft SQL Server is installed on a remote computer, remote connections must be allowed. For more information, see How to configure Microsoft SQL Server to allow remote connections.
- Use a Microsoft SQL Server user account to connect to the database.
Microsoft SQL Server must be configured to have a user account that meets the following requirements:
- Full administrator privileges to Microsoft SQL Server, not just the WhatsUp Gold databases. WhatsUp Gold only supports accessing the database via an account with full administrator rights. WhatsUp Gold does not support using a limited access database user account.
- User's language is set to (United States) English. This can be set in the properties for the login used by WhatsUp Gold.

If you need assistance configuring or verifying these prerequisites, contact your database administrator or refer to the Microsoft SQL Server documentation.

To install WhatsUp Gold using an existing Microsoft SQL Server:

Important: WhatsUp Gold systems running on Microsoft Windows Vista require a reboot during the install process if .NET 3.5 (SP1) has not been installed prior to the WhatsUp Gold install.

Log in directly to Microsoft Windows using the Administrator account (if you do not have an account called Administrator, use an account that has full administrative privileges to the computer).
Caution: We do not recommend using Terminal Services or Remote Desktop to install WhatsUp Gold.

Note: When installing on Windows Vista, additional steps are necessary for the Task Tray application to work properly. For more information, see Task Tray Application fails on Windows Vista in the Help.
Start the installation program:
- If you downloaded an electronic version of WhatsUp Gold, double-click on the downloaded file.
- If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate drive. If it does not run automatically, click Start, select Run, then enter the CD path followed by AutoRun.exe (for example, D:\AutoRun.exe).
Read the Welcome screen.
Click a button next to an additional resource to view that resource.

Clear Hide advanced installation options. This checkbox must be cleared in order for you to use Microsoft SQL Server as the WhatsUp Gold database.

Click Next. The License Agreement dialog appears.
Read the license agreement. If you accept the terms of the license agreement, select I accept the terms of the license agreement.
- To print a copy of the license agreement, click Print. The license agreement is sent to the default printer.
- If you do not accept the terms of the license agreement, click Cancel to exit the installation program.
  Click Next to continue. The Microsoft SQL Server Installation Options dialog appears.
Select Use an existing installation of Microsoft SQL Server, then click Next. The Database Server Login dialog appears.
1. In Database server that you are installing to, enter the hostname of your database server.
  Important: Make sure that the "master" database for the existing SQL Server database instance that is hosting the WhatsUp database is configured to use case-insensitive collation.
  
  Note: If you are using a database instance other than the default instance, you must include the instance name using the format <Server_Name>\<Instance_Name>.
  
  Tip: If you cannot remember your database server's hostname, click Browse to see a list of all database servers detected on the domain. Database servers to which you can connect but which are not configured on the same domain as the computer where you are installing WhatsUp Gold are not shown. The Browse dialog scans your entire domain, so it may take some time before showing you a list of database servers.
2. Select the appropriate authentication method for your database server.
  - If your database server is a member of a domain and is configured to accept Windows user names, select Windows authentication. The user whose credentials you use to run WhatsUp Gold must be a member of the same domain as the database server.
  - If your database server requires SQL Server authentication, or if the Windows user account under which WhatsUp Gold runs does not have access to the database server via Windows authentication, select SQL Server authentication using Login ID and password below, then enter the correct Login ID and Password.
3. Click Next. The installation program attempts to validate the credentials you entered and checks for the existence of WhatsUp Gold databases on the database server. If WhatsUp Gold databases are found on the database server, the setup program alerts you and asks if you want to continue.
  - Select Yes to upgrade the databases and continue the installation.
  - Select No to select another Microsoft SQL Server.
    After the credentials are validated, the Enter Microsoft® SQL Server® 2005 Express Edition Paths dialog appears.
This dialog lists the third-party resources that the installation program installs, including Microsoft® SQL Server® 2005 Express Edition client tools (required for installations of WhatsUp Gold that use Microsoft SQL Server databases) and Microsoft .NET Framework 3.5.
Click Next. The Choose Destination Location dialog appears.
Select the installation directory for the WhatsUp Gold application files.
The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you use the default path.

Tip: You can install WhatsUp Gold to a different location. To select a different location, click Change.

After you select the installation directory, click Next.

Note: If the installation program detects data from a previous installation of WhatsUp Gold, the Backup Web and Report Files dialog appears. We recommend that you select Back up the existing Web and report files, then click Next.

The Enable Web Server dialog appears.
Determine if you want to enable the WhatsUp web server.
- To enable the WhatsUp web server, select Yes and enter a port. The default port is 80.
  Note: You must select a port that is not already in use. If the port you enter is in use, you must enter a different port or stop the service using the entered port before you can continue installing WhatsUp Gold. If you choose to stop the service running on the port you want to use, you must disable it permanently. If you only disable it temporarily, a port conflict will occur the next time the disabled service is started.
- To use Microsoft Internet Information Services, select No, then see Configuring the web server in the Help.
  After making a selection, click Next.
  
  Note: If the firewall is enabled when WhatsUp Gold is installed, the port you specify is opened in the Windows Firewall. This allows other computers on the network to log on to the WhatsUp Gold Web interface.
Click Install to install WhatsUp Gold. The setup program installs and configures WhatsUp Gold.
When the installation completes, the InstallShield Wizard Complete dialog appears.
To see the release notes after the installation program closes, select View WhatsUp Gold release notes and documentation.
Click Finish. The setup program closes.

Upgrading WhatsUp Gold

The installation program can automatically upgrade WhatsUp Gold v11 and later. The installation program delivers new application files and upgrades the database. The installation program automatically upgrades databases on Microsoft SQL Server Desktop Edition, Microsoft® SQL Server® 2005 Express Edition, Microsoft® SQL Server® 2005, and Microsoft SQL Server 2008.

Note: WhatsUp Gold v12.3 or later introduces automatic database upgrades. It is no longer necessary to manually execute SQL scripts to upgrade a non-standard database.

Note: If you are using Microsoft® SQL Server® 2000, you must upgrade to Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008 prior to upgrading WhatsUp Gold. Microsoft® SQL Server® 2000 is no longer supported by WhatsUp Gold.

Tip: To upgrade from an older version than WhatsUp Gold v11, you must follow a supported upgrade path. For more information on supported upgrade paths, see the Updating from versions 8.x, 2005, or 2006 to v14.0 Knowledge Base article or refer to the WhatsUp Gold Answers repository.

If the database is currently hosted on Microsoft SQL Server Desktop Edition or Microsoft® SQL Server® 2005 Express Edition but you want to migrate your database to Microsoft® SQL Server® 2005 or Microsoft SQL Server 2008, complete the upgrade on the existing database, then follow the steps outlined in the WhatsUp Gold Database Migration Guide.

To upgrade from a previous version of WhatsUp Gold:

Important: WhatsUp Gold systems running on Microsoft Windows Vista require a reboot during the install process if .NET 3.5 (SP1) has not been installed prior to the WhatsUp Gold install.

Log in directly to Microsoft Windows using the Administrator account (if you do not have an account called Administrator, use an account that has full administrative privileges to the computer).
Caution: We do not recommend using Terminal Services or Remote Desktop to install WhatsUp Gold.

Note: When installing on Windows Vista, additional steps are necessary for the Task Tray application to work properly. For more information, see Task Tray Application fails on Windows Vista in the Help.
Start the installation program:
- If you downloaded an electronic version of WhatsUp Gold, double-click on the downloaded file.
- If you purchased a WhatsUp Gold CD-ROM, insert the CD-ROM into the appropriate drive. If it does not run automatically, click Start, select Run, then enter the CD path followed by AutoRun.exe (for example, D:\AutoRun.exe).
Read the notice about device limit enforcement.
- Select Yes to continue the upgrade.
- Select No to abort the upgrade.
  Note: If you upgrade and you are currently managing more devices than your license allows, WhatsUp Gold will not poll your devices after the upgrade until you take additional action. To find out more about how device limits work and to determine if you are affected, see Are you managing more devices than your license allows?.
Read the Welcome screen.
Click a button next to an additional resource to view that resource.

Important: During the upgrade process, WhatsUp Gold services and monitoring are stopped.

Click Next. The License Agreement dialog appears.
Read the license agreement. If you accept the terms of the license agreement, select I accept the terms of the license agreement.
- To print a copy of the license agreement, click Print. The license agreement is sent to the default printer.
- If you do not accept the terms of the license agreement, click Cancel to exit the installation program.
  Click Next. The Back Up Existing Database dialog appears.
Since the installation program makes changes to the WhatsUp Gold database, we strongly recommend that you select Yes, back up the existing database.
Note: If you are upgrading from an installation of WhatsUp Gold 11.x that uses Microsoft SQL Server Desktop Edition as its database, you can select the location where you want to store the backup. For all other upgrades, the backup is made in the default backup location for the database server.

Click Next.The Back Up Web and Report Files dialog appears.
If you have modified any of the Web or Report files, select Back up the existing Web and report files. If this option is selected, the existing Web and report files are copied to a backup folder before the upgrade begins. We recommend that you select this option.
Click Next. The Ready to Install the Program dialog appears.
Click Install. The installation program begins upgrading WhatsUp Gold.
When the installation completes, the InstallShield Wizard Complete dialog appears.
To see the release notes after the installation program closes, select View WhatsUp Gold release notes and documentation.

Click Finish. The setup program closes.

IIS Web server support

Refer to the Help topic, Using IIS on Windows XP or Windows 2003, if using the IIS 6 Web server for Windows XP or Windows 2003.

Refer to the Help topics, Using IIS on Windows Vista or Using IIS on Windows 2008, if using the IIS7 Web server for Windows Vista or Windows 2008.

Uninstalling WhatsUp Gold

To uninstall Ipswitch WhatsUp Gold v14.1 with Windows XP or 2003:

Select Start > Settings > Control Panel, then select Add or Remove Programs.
Select Ipswitch WhatsUp Gold v14.
Select Remove.

To uninstall Ipswitch WhatsUp Gold v14.1 with Windows Vista or Server 2008:

Select Start > Settings > Control Panel. The Control Panel dialog appears.
Under Programs, select Uninstall a Program.
Select Ipswitch WhatsUp Gold.
Select Remove.

You can also run the Ipswitch WhatsUp Gold installation program, then select Remove.

Select one of the following dialog options:

Remove the WhatsUp Gold application, but leave network data I have collected intact. This uninstalls the WhatsUp Gold program but keeps all your WhatsUp configuration data as well as the monitoring data you have collected. SQL Server 2005 Express will not be uninstalled.
Note: When this option is selected, all WhatsUp Gold, WhatsUp Flow Monitor data, and WhatsConnected configuration data is saved.
Remove both the WhatsUp Gold application, and all network data I have collected. This uninstalls the WhatsUp program and removes all of your WhatsUp configuration and monitoring data.
Note: When this option is selected, WhatsUp Gold also deletes all remote database data associated with this installation of WhatsUp Gold. Also, when this option is selected, all WhatsUp Gold, WhatsUp Gold Flow Monitor data, and WhatsConnected configuration data is deleted.
Also, remove the "WhatsUp" copy of SQL Server Express Edition. This also removes the WhatsUp SQL Server 2005 Express Edition instance that was created during the installation. Select this option to remove ALL WhatsUp components from the system.
Note: When this option is selected, WhatsUp Gold leaves SOME data behind, such as the \HTML directory and the \Data directory for situations where there may be user-modified or user-created files in those directories.

Installing optional plug-ins

The files for WhatsUp Gold optional plug-ins are installed automatically with Ipswitch WhatsUp Gold v14.1. Your license file determines whether or not you can access a plug-in.

To update your license or to purchase additional WhatsUp Gold plug-ins, visit the MyIpswitch portal.

Additional installation notes for WhatsUp Gold

When upgrading from a previous version to 14, information may not display correctly in the WhatsUp Gold web interface. This may be caused by browser caching issues. Clear the browser page cache to correct the issue.
The Telnet protocol handler is disabled by default in Microsoft Internet Explorer 7. In order to use the Telnet tool in WhatsUp Gold, you need to re-enable the Telnet protocol. For more information, see Re-enabling the Telnet protocol handler in the Help.
If you upgrade from a previous version of WhatsUp Gold and are running IIS 7 for Windows Vista and Windows Server 2008 with a non-administrator account, you must change to an administrator account.

Additional installation notes for WhatsUp Gold Flow Monitor plug-in

Flow Collector Service port number

The default port assigned to the Flow Collector Service is 9999. During installation, Flow Monitor automatically creates an exception for this port on the Windows Firewall if the firewall is enabled. If you change the default port number from the default setting, you need to change the exception port on the Windows firewall to the new port number.

sFlow Configuration

WhatsUp Flow Monitor now supports sFlow version 5. For more information about configuring sFlow, see sFlow Configuration for Flow Monitor.

Additional installation notes for WhatsUp Gold VoIP Monitor plug-in

The following overview steps are required to implement the WhatsUp Gold VoIP Monitor, refer to Using WhatsUp Gold VoIP Monitor for detailed instructions:

Configure the Cisco source and destination devices for IP SLA UDP Jitter operations.
Install and configure the WhatsUp Gold VoIP Monitor.

Troubleshooting

Potential SQL Server Express installation errors

DO NOT Use Terminal Services or Remote Desktop for the installation.
Check other services that may be running and stop these services during the install operation. These services include:
- Microsoft SQLServerAgent (for the "WhatsUp" instance)
- Microsoft COM Transaction Integrator
- Microsoft Distributed Transaction Coordinator (MS DTC)
- Microsoft Message Queuing
- Microsoft Search
- MSSQLServerOLAPService
If there was a previous, non-default installation of WhatsUp Gold or WhatsUp Professional that has been removed, a "WhatsUp" Data Source (DSN) may still exist. Remove the WhatsUp DSN from the Data Sources (ODBC) Control Panel and restart the install.
We do not recommend that you install Microsoft® SQL Server® 2005 Express Edition (and consequently WhatsUp) on a domain controller. The WhatsUp application and its SQL instance should be installed on a member workstation.

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart NT Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

Credentials are configured in the WhatsUp Gold Credentials Library and used in several places throughout WhatsUp Gold. They can also be associated to devices in Device Properties > Credentials, or through Bulk Field Change for Credentials.

The use of WMI could have some implications if target devices are behind a firewall. To successfully monitor and/or restart NT Services, you need to modify firewall settings so that:

The RPC port (135) is open for connections.
The DCOM port range is defined and open for connections.

For more Troubleshooting information, see the Troubleshooting section in the application Help or User Guide.

Known issues in v14.1

The following are known issues in WhatsUp Gold v14.1:

About Dialog

The console About Box does not list the number of devices exported by WhatsConnected when using an evaluation license.

Active Monitor

The Active Monitors Library in the console allows you to create active monitors with the same name; the web Active Monitor Library does not.
To use the SQL Query Monitor to monitor a MySQL database, you must first download and install the MySQL .NET connector. Because of compatibility issues with later versions, only MySQL version 5.2.5 .NET connector is supported. This connector is located on the WhatsUp Gold website. This link downloads the mysql-connector-net-5.2.5.zip file. Once downloaded, extract the MySQL.Data.msi and run the MySQL Connector Setup utility by double-clicking on the MySQL.Data.msi icon. On the Choose Setup Type screen, select Typical and click Install. The MySQL .NET connector is installed at the following location: C:\Program Files\MySQL\MySQL Connector Net 5.2.5. After the .NET connector has been installed, restart WhatsUp Gold.

Alert Center

Alert Center Home page report data does not load when sent as an attachment in a recurring report. To work around this issue, select the option to send the recurring report as an inline message.

Bulk Field Change

The Bulk Field Change feature in the console and web interface allows users to add performance monitors to devices that do not have appropriate credentials.

Discovery

The WhatsUp Gold Welcome Center Setup Assistant does not default the cursor to the first field of the email configuration dialog properly.
The Discovery Service starts and then immediately stops if the application log is full and is set to not overwrite or overwrite after x days and the log has become full where no new entries can be added. To work around this issue, increase the size of application log and/or allow events to be overwritten (default size is 16MB and old events are overwritten).
Discovery service will not start if unable to write startup entry to Windows Event Log (Application).
During a new discovery, WhatsUp Gold checks the maximum number of IP addresses (MaximumNumberAddressPerSession) before checking the scan exclusion list (SubnetSkipList) sometimes causing Smart Scan to exceed the maximum number of IP addresses per session.
If device supports SNMP sysName, device display name set to this during discovery, not DNS name.
Single device discovery in web is not respecting the SNMP retry setting.

Documentation

The help for the "Visio Export" dialog lists Visio as a device type icon shape option when exporting a device's topology to Visio from WhatsConnected, although Visio is no longer a valid option in the WhatConnected user interface.
The WhatsConfigured plug-in Help topic Using reversed WhatsConfigured variable names should be titled Using reserved WhatsConfigured variable names.

Flow Monitor

Flow Monitor does not fully support Cisco ASA 5500 Series routers that use NetFlow Secure Event Logging (NSEL). NSEL does not provide the standard NetFlow information for the amount of data sent or the direction of the data sent. Because of this, Flow Monitor reports will not provide complete information for these devices.

Install

Silent install is not respecting when a user selects a remote database and instead installs SQL Server Express Edition.
Silent install is storing the username and password of remote SQL servers, as well as web server credentials, in plain text.
Silent install will not complete when choosing to install to an existing SQL instance.

Logging

The entries in the ConfigLog table for WhatsConfigured do not expire and are not removed from the WhatsUp Gold database. Users can perform a TRUNCATE ConfigLog to clear the table if it grows too large.

NmConsole

There is no error message on the Manage Web Server dialog, in the WhatsUp Gold console, when the same SSL and web server port numbers are entered.

Reports

Recurring report emails cannot be read by Microsoft Outlook 2007. Outlook 2007 uses a different HTML rendering engine than previous versions of Outlook, and this engine does not support advanced HTML features required by the recurring reports emails. To use recurring reports with Outlook 2007, include the report as an attachment.

Passive Monitors

Windows Event passive monitors (for example, Start/Stop Service) do not work for monitors with the "Type" condition created or changed through the web interface. When this configuration exists, you cannot assign this monitor to a device and get events that match your chosen criteria. As a workaround, use the console to set up passive monitors with events.

Task Library

WhatsConfigured task names exceeding 50 characters and descriptions exceeding 150 characters cannot be saved to the Task Library; no error is displayed when the library fails to save the task.

Task Scheduling

Although there should be no limit on the number of config file backups allowed to be stored in the WhatsUp database per task, the console is saving the default number of 5 backups when a user specifies a number that includes 10 digits or more (e.g. 100,000). Additionally, the web interface is limiting the number of backup files stored to the database to a maximum of 99 per task.

Web Interface

On a wireless-enabled installation of WhatsUp Gold, users without Flow Monitor reports permissions are taken to the login screen after clicking the icon displayed next to a WAP device name; no error is displayed to notify the user that he or she lacks the permissions necessary to view Flow Monitor report data.
When adding a SNMP counters to the Web Performance Monitor in FireFox 3, several RPC errors occur sometimes. These errors typically occur when attempting to connect to the target device via SNMPv3. The errors display after the OID is selected in DlgMibBrowser.asp and before the details of the counter are loaded into DlgAddSnmp.asp. Clicking OK on the error allows you to add the counter without problems, and data is retrieved in the graph without additional errors.
(Full Reports) - Web users without Access group and device reports rights are taken to the login screen rather than being shown an error message about not having correct permissions.
(Workspace Reports) - The Device Status workspace report does not always display all active monitors assigned to a device and at times displays disabled active monitors; in some cases it is only displaying 10 monitors when more than 10 are assigned to a device, in other cases it displays monitors that have been disabled on the device.
When using the Flow Monitor Host Search feature from within the Wireless Monitoring Workspace Reports, selecting an interface from the search list returns you to your Home Workspace, not the Flow Monitor Interface Details View.
Split Second Graphs on the full reports of WMI-based performance monitors errors on Chinese operating systems.

WhatsConfigured

The account attempting to connect to HP Procurve devices via either SSH or Telnet should have manager privileges to allow for the correct execution of WhatsConfigured pre-defined scripts. Logging in under an account with operator privileges could cause the scripts to fail.
When managing Juniper devices with WhatsConfigured, users may need to increase credential timeouts to between 20 and 30 seconds to give the Juniper device enough time for the "commit" operation.

Other

Internet Explorer may leak handles if the Web Performance Monitor, Web Task Manager, or Workspace views that include a Split Second Graph report are viewed for an extended period of time (more than 12 continuous hours). Restarting Internet Explorer should resolve the issue.
Microsoft .NET Framework 3.5 SP1 is not compatible with Windows SharePoint Services 2.0. If you are running SharePoint Services 2.0, you should not upgrade or install Ipswitch WhatsUp Gold v14.1. Ipswitch WhatsUp Gold v14.1 requires Microsoft .NET Framework 3.5 SP1 and automatically installs this package if not present on the system. For more information about the issue, see the Microsoft Knowledge Base article.

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 3.5 Service Pack 1 is required for WhatsUp Gold 14. If the installation of this package requires a restart to complete, the installation of the WhatsUp Gold software may fail. To avoid this issue, we recommend that you download and install the .NET Framework prior to running the WhatsUp Gold installation program. Please restart your computer after installing the .NET Framework. Go to download the .NET Framework 3.5 SP1 installation program.

OS - Microsoft Windows Server 2008 R2

The database backup and restore features in the WhatsUp Gold console have experienced crashes when running in Windows 2008 R2. Microsoft Windows 2008 R2 is currently an unsupported OS in WhatsUp Gold.

For more information

Application Help for the console and web interface. The console and web help contain dialog assistance, general configuration information, and how-to's that explain how to use the features. The Table of Contents is organized by functional area, and can be accessed from the main menu or by clicking Help in the console, or the ? icon in the web interface.
Getting Started Guide. This guide provides an overview of WhatsUp Gold, information to help you get started using the application, the system requirements, and information about installing and upgrading. The Getting Started Guide is available on the WhatsUp Gold web site.
Additional WhatsUp Gold guides. For a listing of current and previous guides and help files available for WhatsUp Gold's multiple versions, see the WhatsUp Gold web site.
WhatsUp Gold optional plug-ins. You can extend the core features of WhatsUp Gold by installing plug-ins. For information on available plug-ins and to see release notes for each plug-in, see WhatsUp Gold plug-ins documentation.
Licensing Information. Licensing and support information is available on the MyIpswitch licensing portal. The web portal provides enhanced web-based capabilities to view and manage Ipswitch product licenses.
Knowledge Base. Search the Ipswitch Knowledge Base of technical support and customer service information. The knowledge base is available on the WhatsUp Gold web site.
Support community. Use the WhatsUp Gold community site to interact with other WhatsUp Gold users and share helpful application information on the forums, view KBs and documentation, submit new product ideas, access the script library, and keep up with the latest news on the blog. The wugSpace support community for WhatsUp Gold is available on the WhatsUp Gold community site.