Uninstalling WhatsUp Gold

To uninstall WhatsUp Gold:

1. Launch the install program from the WhatsUp Setup:
   1. Run the WhatsUp Setup. For more information, see Running WhatsUp Setup. On the Install Options dialog, select the WhatsUp Gold product option, then click Next.

   Note: The WhatsUp Setup program detects any currently installed Ipswitch WhatsUp branded software and determines which installation options are available (New Installation, Upgrade, Repair or Un-install). This information is displayed to the right of the product name and version.

   1. On the License Information dialog, select Use existing installed license, then click Next.
   2. On the Installation Summary dialog, ensure that the currently installed version of WhatsUp Gold is displayed as the product selected for repair or uninstall, then click Next. The Welcome dialog of the Whatsup Gold Installation program will appear.
   3. Select Remove to uninstall WhatsUp Gold.

   Tip: Select Repair to reinstall all program features installed by the previous setup.

   1. Click Next.

   - OR -

2. Launch the install program from the Programs and Features dialog:
   1. Navigate to the Control Panel dialog (Start > Control Panel).
   2. Click Uninstall a Program. The Uninstall or change a program dialog will appear and populate with all of the installed programs.
   3. Select the version of Ipswitch WhatsUp Gold you want to uninstall.
   4. Click Uninstall. The Whatsup Gold installation program will appear.
3. Select one of the following options:
   • If you want to remove WhatsUp Gold but maintain your configuration data, select Keep my configuration data, but uninstall Ipswitch WhatsUp Gold v16.2. The configuration data includes device definitions, custom monitors, users, recurring reports and historical poll data.
   • If you want to remove your configuration data and uninstall Ipswitch WhatsUp Gold v16.2, select Remove my configuration data and uninstall Ipswitch WhatsUp Gold v16.2.
   • If you selected Remove my Configuration data and uninstall Ipswitch WhatsUp Gold v16.2 and you want to remove the WhatsUp SQL Server Express Edition instance created during the install, select Also, remove the WhatsUp instance of SQL Server Express.

   Caution: Selecting Remove my Configuration data and uninstall Ipswitch WhatsUp Gold v16.2 will delete the WhatsUp Gold database. If you remove the configuration data, it cannot be recovered. However, if you maintain your configuration data, you can reinstall WhatsUp Gold and restore the saved configuration. If you remove the WhatsUp instance of SQL Server Express, any other database created on the instance will be lost.

   A confirmation screen will appear.

4. Click Yes to remove WhatsUp Gold. The Setup Status dialog appears.

   The setup status dialog shows the status of the uninstall. When the uninstall is complete, the Uninstall Complete dialog appears.

5. Select Yes, I want to restart my computer now.

   Click Finish. The Uninstall Complete dialog closes and your computer will shutdown and restart.

See Also Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup Activating WhatsUp Gold for new or upgraded licenses Upgrading WhatsUp Gold Repairing WhatsUp Gold About device count limits About the Status Tray (WhatsUp Gold Status Center) and Desktop Actions applications Installing IIS on Windows Server 2003 Using Windows Authentication for remote database access Finding more information and updates Copyright notice