Upgrading WhatsUp Gold

WhatsUp Gold v16 supports direct upgrade installations from WhatsUp Gold v14.x or v15.x. The installation program delivers new application files and upgrades the database. The installation program automatically upgrades databases on Microsoft SQL Server Desktop Edition, Microsoft SQL Server 2008 R2 Express Edition, Microsoft SQL Server 2005, and Microsoft SQL Server 2008 or 2008 R2.

Note: If you are using Microsoft SQL Server 2000, you must upgrade to Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 prior to upgrading WhatsUp Gold. Microsoft SQL Server 2000 is no longer supported by WhatsUp Gold.

If the database is currently hosted on Microsoft SQL Server 2008 R2 Express Edition and you want to migrate your database to Microsoft SQL Server 2008 R2 or Microsoft SQL Server Cluster 2008 R2, complete the upgrade on the existing database, then follow the steps outlined in the WhatsUp Gold Database Migration Guide.

To upgrade WhatsUp Gold:

Note: To launch the WhatsUp Gold installation program, you must run WhatsUp Setup. For more information see Running WhatsUp Setup.

On the WhatsUp Setup Install Options dialog, select the WhatsUp Gold version you want to which you want to upgrade. The status will show a message detailing the version being upgraded.

Note: When IIS is detected, but not all of the required role services are installed, you will be asked if you would like to install the IIS role services.

If you are asked to install the required role services, click Yes. The installation program installs the required IIS components.

Note: You will need to install IIS if you are upgrading from a WhatsUp Gold installation that uses the WhatsUp Gold web server, as it is no longer supported, or if you are installing on Windows Server 2003 (you must install IIS6 for Windows Server 2003). When installing on operating systems that support IIS7, the installation program will automatically install IIS7 if it is not installed.

1. The Welcome dialog appears. It provides the WhatsUp Gold version to which the setup program will upgrade the installed WhatsUp Gold system.

   Read the Welcome screen and click Next.

2. Click Next. The License Agreement dialog appears.
3. Read the license agreement. If you accept the terms of the license agreement, select I accept the terms of the license agreement.
   • To print a copy of the license agreement, click Print. The license agreement is sent to the default printer.
   • If you do not accept the terms of the license agreement, click Cancel to exit the installation program.
   • To send Ipswitch anonymous information about WhatsUp Gold usage and performance, check the Help us to improve WhatsUp Gold by sending anonymous usage statistics box.

   Click Next. The Back Up Existing Database dialog appears.

4. Since the installation program makes changes to the WhatsUp Gold database, we strongly recommend that you select Yes, back up the existing database.

   Click Next. The Back Up Web and Report Files dialog appears.

5. If you have modified any of the Web or Report files, select Back up the existing Web and report files. If this option is selected, the existing Web and report files are copied to a backup folder before the upgrade begins. We recommend that you select this option.

   Click Next. The Choose Port dialog appears.

6. Choose a TCP port for the WhatsUp Gold web site. The installation program creates an IIS web site using this port. The default port is 80.

   Click Next. The Ready to Install the Program dialog appears.

7. Click Install. The installation program upgrades the necessary components.
8. Click Finish.

Updating user accounts after upgrade

When upgrading from WhatsUp Gold v14.x or earlier to WhatsUp Gold v15.0 or later, user accounts that had been granted the Manage User user right may not have access to portions of the web interface, such as the Admin Panel on the Admin tab. It may appear as if these user accounts have all of the available user rights, however the user account does not actually have any of the new user rights released in the WhatsUp Gold v15.0 or later releases, and the account will need to be updated before the user rights actually assigned to the user account are displayed properly.

To update a user account following upgrade:

1. Navigate to the Manage Users dialog (Admin > Manage Users)
2. Select the user account you want to update, then click Edit. The Edit User Account dialog appears.
3. Without making any changes, click OK. The user account is updated
4. Log out of the WhatsUp Gold web interface, then log back in to the WhatsUp Gold web interface.
5. Verify that the user account displays the user rights actually assigned to the account.

See Also Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup Activating WhatsUp Gold for new or upgraded licenses Repairing WhatsUp Gold Uninstalling WhatsUp Gold About device count limits About the Status Tray (WhatsUp Gold Status Center) and Desktop Actions applications Installing IIS on Windows Server 2003 Using Windows Authentication for remote database access Finding more information and updates Copyright notice