Installing WhatsUp Gold using basic options

Note: Before starting the installation process, be sure to familiarize yourself with the Before you Begin information located in the Installing WhatsUp Gold using WhatsUp Setup section of this guide.

Note: The installation steps below are for the most common WhatsUp Gold installation. The screens and steps that display during the installation process may be slightly different based on your license. For example, if you have an evaluator's license, fewer screens display, allowing for a more simplified installation process.

To install WhatsUp Gold:

Note: When IIS is detected, but not all of the required role services are installed, you will be asked if you would like to install the IIS role services.

If you are asked to install the required role services, click Yes. The installation program installs the required IIS components.

  1. Read the Welcome screen and click Next. The License Agreement dialog appears.
  2. Read the license agreement. If you accept the terms of the license agreement, select I accept the terms of the license agreement.
    • To print a copy of the license agreement, click Print. The license agreement is sent to the default printer.
    • If you do not accept the terms of the license agreement, click Cancel to exit the installation program.
  3. Click Next to continue. The License Information dialog appears.
  4. Enter your WhatsUp Gold Activation Key or select an alternative activation method.

    The following is an example of an activation key, which is made up of the serial number and UAP and the to be entered in Activation Key.

    Serial Number (15 characters)

    UAP (8 characters)

    Activation Key (23 characters)

    01MTBDK5TN99NQ1

    XKQKC966

    01MTBDK5TN99NQ1XKQKC966
  5. Click Next to continue. The WhatsUp Gold Welcome screen specific to the edition you are activating appears.
  6. Read the Welcome screen and click Next. The Installation Options dialog where SQL Server is configured appears.
  7. Select the install directories for Microsoft SQL Server 2008 R2 Express Edition. The application and data files are installed in default directories.

    Important: Make sure that you have a large capacity drive selected for data storage. The data files for WhatsUp Gold can reach a maximum size of 22 GB.

    Important: During installation, databases are created for WhatsUp Gold Flow Monitor. These basic databases are limited in size, but are increased the first time the Flow Monitor collector initializes. If at least 16 GB of disk space is available when the collector initializes, the maximum size of the Flow Monitor databases is increased to 4 GB each (16 GB total including transaction logs). If less than 16 GB is available, the maximum size of the Flow Monitor databases is limited proportionately to the amount of free disk space. If your license includes WhatsUp Gold Flow Monitor, we strongly recommend that you verify that you have at least 16 GB of free disk space before installing.

  8. Click Next to continue. The Installation Options dialog where the 'sa' password is configured appears.

    Important: If you want to change the SQL Server user account, the account you want to use must have the same permissions as the 'sa' account. The password you create must meet any password complexity rules enforced by the local server or domain.

  9. Specify and confirm a Password for the account. You also have the option to Keep the default password.
  10. Click Next to continue. The Installation Options dialog where the SQL Server login is created appears.
  11. Specify and confirm a Password for WhatsUp Gold to use when accessing the database.
  12. Click Next to continue. The Installation Options dialog where the installation directory is set appears.
  13. Select the installation directory for the WhatsUp Gold application files.

    The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you use the default path.

    Tip: The Program Files directory path may vary if on a 64 bit system (for example, Program Files (x86)). You can install WhatsUp Gold to a different location. To select a different location, click Change.

    Note: If the installation program detects data from a previous installation of WhatsUp Gold, the Backup Web and Report Files dialog appears. We recommend that you select Back up the existing Web and report files, then click Next.

  14. Click Next to continue. The Installation Options dialog where the TCP port is selected appears.
  15. Choose a TCP port for the WhatsUp Gold web site. The installation program creates an IIS web site using this port. The default port is 80.
  16. Click Next to continue. The Installation Summary dialog appears.
  17. Click Proceed. The WhatsUp Gold install program begins the installation. When the installation program completes, the InstallShield Wizard Complete dialog appears.
  18. Click Finish. The setup program closes. The WhatsUp Setup will appear, and the WhatsUp Gold Web interface will appear.
  19. Complete the installation following the instructions that appear in the web browser.

See Also

Installing WhatsUp Gold using WhatsUp Setup

Security guidelines for installing WhatsUp Gold

Running WhatsUp Setup

Installing WhatsUp Gold using advanced options