Note: Before starting the installation process, be sure to familiarize yourself with the Before you Begin information located in the Installing WhatsUp Gold using WhatsUp Setup section of this guide.
Note: If you are installing WhatsUp Gold on a Windows 2003 Server, you must first install IIS 6.0 on the server prior to running the installation utility. For information on how to install and configure IIS, see Installing IIS on Windows Server 2003.
Note: To launch the WhatsUp Gold installation program, you must run the WhatsUp Setup. For more information see Running WhatsUp Setup.
The WhatsUp Gold installation program provides advanced options that allow you to:
Note: You can only change the default database names during the initial WhatsUp Gold installation. You cannot change the names of these databases following the initial installation.
Note: The default database name for the WhatsUp Gold database is WhatsUp, and the default name for the Flow Monitor database is Netflow.
Note: The Windows user created during this step will enable all applications launched from the WhatsUp Web Interface through IIS to run and make connections with the WhatsUp database using Windows authentication.
You can use an existing Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server Cluster 2005, 2008, 2008 R2, or 2012 to store the data collected by WhatsUp Gold. To do this, you must meet the following requirements:
Important: WhatsUp Gold does not support non-English versions of Microsoft SQL Server 2008 R2 or Microsoft SQL Server Cluster 2008 R2.
Important: Make sure that the server level collation for the destination SQL Server matches the current collation of the source SQL Server installation.
Important: Make sure that, if WhatsUp Gold and the SQL Server is not located on the same physical machine (server), the system clocks are synchronized to the same time zone. If the system clocks are not synchronized, inaccurate data may occur in reports.
(United States) English. This can be set in the properties for the login used by WhatsUp Gold.If you need assistance configuring or verifying these prerequisites, contact your database administrator or refer to the Microsoft SQL Server documentation.
To install WhatsUp Gold using advanced options:
Note: The installation steps below are for the most common WhatsUp Gold installation. The screens and steps that display during the installation process may be slightly different based on your license. For example, if you have an evaluator's license, fewer screens display, allowing for a more simplified installation process.
Note: When IIS is detected, but not all of the required role services are installed, you will be asked if you would like to install the IIS role services.
If you are asked to install the required role services, click Yes. The installation program installs the required IIS components.
The following is an example of an activation key, which is made up of the serial number and UAP and the to be entered in Activation Key.
Serial Number (15 characters) |
UAP (8 characters) |
Activation Key (23 characters) |
01MTBDK5TN99NQ1 |
XKQKC966 |
01MTBDK5TN99NQ1XKQKC966 |
Note: If you want to use and existing local or remote installation of Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server 2012 in support of WhatsUp Gold, select the option allowing you to choose an existing Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server 2012 database. You must enter the SQL Server manually as the WhatsUp Gold installer does not currently support browsing.
Important: Make sure that you have a large capacity drive selected for data storage. The data files for WhatsUp Gold can reach a maximum size of 22 GB.
Important: During the initial installation, databases are created for WhatsUp Gold Flow Monitor. These initial databases are limited in size, but are increased the first time the Flow Monitor collector initializes. If at least 16 GB of disk space are available when the collector initializes, the maximum size of the Flow Monitor databases is increased to 4 GB each (16 GB total including transaction logs). If less than 16 GB is available, the maximum size of the Flow Monitor databases is limited proportionately to the amount of free disk space. If your license includes WhatsUp Gold Flow Monitor, we strongly recommend that you verify that you have at least 16 GB of free disk space before installing.
Important: If you want to change the SQL Server user account, the account you want to use must have the same permissions as the 'sa' account. The password you create must meet any password complexity rules enforced by the local server or domain.
Note: Please note the following regarding the WhatsUp and Netflow database names:
- The database names must be in English and must use alpha-numeric characters (A-Z,a-z,0-9 and the underscore character "_" ).
- You can only change the default database names during the initial WhatsUp Gold installation. You cannot change the names of these databases following the initial installation.
- The default database name for the WhatsUp Gold database is WhatsUp, and the default name for the Flow Monitor database is Netflow.
- The Netflow Archive database will use the Flow Monitor database name with the letters 'Ar' appended to the end. The default name for the Flow Monitor Archive database is NFArchive.
The default path is C:\Program Files\Ipswitch\WhatsUp. We recommend that you use the default path.
Tip: The Program Files directory path may vary if on a 64 bit system (for example, Program Files (x86)). You can install WhatsUp Gold to a different location. To select a different location, click Change.
Note: If the installation program detects data from a previous installation of WhatsUp Gold, the Backup Web and Report Files dialog appears. We recommend that you select Back up the existing Web and report files, then click Next.