This version of WhatsUp Gold supports direct upgrade installations from WhatsUp Gold v18.0 and newer. If you upgrade from a previous version of WhatsUp Gold, make sure to clear the browser cache so the user interface displays the new web application pages after the upgrade. Refer to the Installing WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall. As always, before performing an upgrade be sure to back up your database, if using the SQL Express database included in WhatsUp Gold this can be done by the installer/updater before proceeding with the upgrade.
Important: In an effort to make WhatsUp Gold more compliant with more advanced IIS environments during upgrade, you will be prompted for your Windows account password. Please enter the Windows account password created during initial WhatsUp Gold installation to proceed. Or, if you do not know the password for this account, you can enter a new one at this point. When prompted by WhatsUp Gold, please confirm you understand the password entered is new and will replace the password for the original Windows account.
Important: Please note, when upgrading installations using Distributed features, we recommend upgrading the Central site and all Remote sites.
For additional information regarding upgrading the application from a previous version, please see the WhatsUp Gold Release Notes.