Adding New User and User Rights

User and User Rights can be enabled based on assigned user group or individually using the Add New User dialog.

User rights govern the actions WhatsUp Gold users can perform. Any user who has been granted the Manager Users right or belongs to a group that has this right can manage user rights.

Caution: When creating an account for a novice user, do not grant all user rights. An inexperienced user with too many user rights may make inappropriate selections that accidentally interrupt network monitoring. In the case of a new user, we recommend that you restrict the account to only those rights that new users need to gain familiarity with the application. Grant additional rights as the user gains confidence and application knowledge.

The following table lists and describes each of the user rights:

Role

Section

User Right Description

Manage Users (Admin Rights)

Account Administration

Enables users to create and manage users for the web interface. This option also allows users to specify Group Access Rights.

Manage All Dashboards

Account Administration

Enables users to Add, Share, Copy and Delete any or all dashboard views.

Manage Personal Dashboards

Account Administration

Enables users to Add, Delete, Copy user owned dashboard views.

Change Your Password

Account Administration

Enables users to change their own password from the User Preferences dialog.

Manage and Publish Dashboards

Account Administration

Enables users to Add, Share, Copy and Delete user owned dashboard views.

Access Application Monitoring

APM

Enables users to view Application Monitoring reports.

Configure Application Profiles

APM

Enables users to configure Application Monitoring profiles.

Configure Application Instances

APM

Enables users to configure Application Monitoring instances.

Access Discovery

Devices

Enables users to access the Discovery tab. Granting users access to the Discovery tab also enables users to discover network devices, define device roles that help identify specific device features, and add devices to WhatsUp Gold for monitoring.

Manage Devices

Devices

Enables users to add new devices and edit existing devices in the groups to which the user has access.

Note: A user must have this right to view and hear Web Alarms.

Note: A user with this right can assign script monitors from the library and edit their polling values.

Manage Device Groups

Devices

Enables users to create, edit, or remove device groups on the network.

Set Maintenance Mode

Devices

Enables users to set devices for maintenance mode.

Administer Alert Center Thresholds

Monitoring

Enables users to resolve or acknowledge Alert Center threshold alerts.

Configure Actions

Monitoring

Enables users to create, edit and remove actions on devices in the groups to which the user has access.

Configure Passive Monitors

Monitoring

Enables users to create, edit and remove passive monitors on devices in the groups to which the user has access.

Configure Scripts

Monitoring

Enables users to a create, edit and remove device-specific active and performance script monitors as well as script-based actions. Please note, disabling the Configure Scripts user right blocks the creation of script based components when monitoring applications.

 

Configure Action Policies

Monitoring

Enables users to create, edit and remove action policies on devices in the groups to which the user has access.

Configure Active Monitors

Monitoring

Enables users to create, edit and remove active monitors on devices in the groups to which the user has access.

Configure Performance Monitors

Monitoring

Enables users to create, edit and remove performance monitors on devices in the groups to which the user has access.

Manage Recurring Actions

Monitoring

Enables users to create, edit and remove recurring actions on devices in the groups to which the user has access.

Access Alert Center Reports

Reports

Enables users to view WhatsUp Gold Alert Center reports.

Access Inventory Reports

Reports

Enables users to view group inventory reports for the groups to which the user has access.

Access Real Time Performance Reports

Reports

Enables users to view real time performance reports in dashboard and full reports.

Access Virtual Monitor Event Logs

Reports

Enables users to view Virtual monitoring event logs.

Access Virtual Monitor Reports

Reports

Enables users to view Virtual monitoring reports.

Export /Email Reports

Reports

Enables users to export or schedule reports to be emailed.

Manage Scheduled Reports

Reports

Enables users to manage and view Scheduled Reports of other users in the WhatsUp Gold web interface. Note that users who have access to Export / Email reports can manage scheduled reports they have created.

Access Group and Device Reports

Reports

Enables users to view group and device reports for the groups to which the user has access.

Access Network Traffic Analysis Reports

Reports

Enables users to view WhatsUp Gold Flow Monitor reports.

Access Log Management Reports

Reports

Enables users to view Log Management reports.

Access System Reports

Reports

Enables users to view system reports.

Access Virtual Monitor Map

Reports

Enables users to use the Virtual overlay on maps.

Access Wireless

Reports

Enables users to view Wireless monitoring reports.

Manage Business Hours

Reports

Enables users to configure Business Hours filters for the system.

Access Remote Server Reports

Reports

Enables users to view Remote Server reports for the Distributed plug-in.

Access Tools Menu

System Administration

Enables users to access the tools menu for networking utilities.

Configure Credentials

System Administration

Enables users to configure credentials for devices for discovery and monitoring.

Configure Network Traffic Analysis

System Administration

Enables users to create, edit, and delete Network Traffic sources, collection intervals, and data collection intervals for reports.

Email Settings

System Administration

Enables users to configure WhatsUp Gold email settings from the Configure Email Settings.

Manage SNMP MIBs

System Administration

Enables users to download and delete SNMP MIBs through the SNMP MIB Manager.

Configure Alert Center

System Administration

Enables users to create, edit and delete WhatsUp Gold Alert Center thresholds and notification policies.

Configure External Authentication

System Administration

Enables users to configure external authentication (LDAP / MSAD / Cisco ACS) for user authentication.

Configure Wireless

System Administration

Enables users to configure Wireless settings.

Configure Log Management

System Administration

Enables users to create, edit, and remove log collectors and filters on devices in the groups to which the user has access.

Manage Configuration Management Tasks

System Administration

Enables users to manage Configuration Management tasks and task scripts on devices in the groups to which the user has access.

System Administration

System Administration

Enables users to edit system configuration items, including the maximum number of passive monitor records, maximum dimensions of maps, and enabling or disabling mobile access.

Configure Remote Servers

System Administration

Enables users to configure remote servers.

Manage Agents

WhatsUp Gold Agent Administration

Enables users to deploy and manage WhatsUp Gold agent applications on monitored network devices.

User Rights for WhatsUp Gold Distributed or MSP editions

When using WhatsUp Gold Distributed or MSP editions, make sure that Access Remote Reports is selected on the Central Site for each user that you want to provide access to the Remote Site reports. Also, make sure that you select Configure Remote Servers if you want a user to be able to access and change options in the Configure Remote Servers dialog. This dialog provides a list of all of the Remote Sites that have connected to the Central Site. You can view and edit two important settings in this dialog:

Advanced User Rights Settings

When any group under Assigned User Group is enabled at left, the corresponding user rights associated with that group are automatically enabled at right. You can then enable additional user rights beyond those which were inherited individually. Please note, inherited rights enabled based group membership cannot be disabled unless the user is removed from the group.

Important: Depending on the specific configuration of user rights, group assignment(s), and authentication method, it may take up to five minutes for changes to be reflected.

See Also

Users and User Groups

Administering Users and User Groups

Managing User Accounts and User Groups

Password Expiration and Retry Policies