Add / Edit Auto Responder Account

How to get here

Before you define the automated response on the Auto Responder page, you need to first create an Auto Responder account.

To create an Auto Responder account:

  1. Select a domain and user to associate the Auto Responder settings with.
  2. On the User Auto Responder page, click Add or click link to Edit.
  3. In the Mailbox text box, enter a mailbox (inbox, sent, or joe).
  4. Check Enable Auto Responder.
  5. In the Forwarding Address text box, enter the e-mail address you want e-mail inquiries forwarded to after the automatic response is sent. Leave blank if forwarding is not required, this will leave all requests in the associated mailboxes.

    Should you want the message to be deleted without any forwarding. Enter as follows: "user-NUL@hostname.com.

    Important:Virtual e-mail domains without IP addresses must enter the full address, as it will authenticate against the primary domain with the full domain address.

  6. In the Auto Response Message box, enter the response message to send to mail addressed to this account. The first 80 characters entered in the Message box are used as the subject of the message, and are displayed in the subject field.
  7. When mail is sent to an Auto Responder account, the sender's mail address is listed in a file with the extension .snt in the user's File Directory. To view this file, click the Recipients List link next to the Enable Auto Responder check box.

    Note: The automatic response message is saved in a file with an .inf extension in the folder of the user's account. If you want to set up the same Auto Responder information for multiple accounts, copy the .inf file from one account directory to the directories of other accounts.

Related Topic

Creating Responses for Sub-Mailboxes

Auto Responder Variables

Viewing Auto Responder Message Recipients