Adding and editing a Printer Monitor

This monitor uses SNMP to collect data on SNMP-enabled network printers. If a failure criteria is met, any associated actions fire. For example, you can monitor for printer ink levels, for a paper jam, for low input media (paper), for a fuse that is over temperature, and more.

Important: In order for the Printer active monitor to work, in addition to being SNMP-enabled, the printer you are attempting to monitor must also support the Standard Printer MIB.

Note: This feature is available with WhatsUp Gold Premium, ProView, TotalView, and TotalView Plus Editions only. To update your license, visit the WhatsUp Customer Portal.

To add a new Printer active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New. The Select Active Monitor Type dialog appears.
4. Select Printer Monitor, then click OK. The New Printer Monitor dialog appears.
5. Enter the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
6. Enter or select the appropriate information in the Failure Criteria section:
   • If the ink level in any of the cartridges falls below___%. Enter a numerical value for the threshold. If the ink level of any printer ink cartridge falls below this percentage, the monitor is considered down. By default, this option is not selected.
   • If the printer registers any of the following alerts. By default, the monitor watches for all of the listed printer alerts. If you do not want to monitor a particular alert, clear its selection in the list. If the printer registers one of the selected alerts, the monitor is considered down.

   Note: Your printer may not support all of the SNMP objects associated with the available monitor alert checks.

7. (Optional) Click Advanced to set the advanced options.
8. Click OK to save changes.
9. After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

To edit an existing Printer active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Select the monitor you would like to edit, then click Edit. The Edit Printer Monitor dialog appears.
4. Enter the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
5. Enter or select the appropriate information in the Failure Criteria section:
   • If the ink level in any of the cartridges falls below___%. Enter a numerical value for the threshold. If the ink level of any printer ink cartridge falls below this percentage, the monitor is considered down. By default, this option is not selected.
   • If the printer registers any of the following alerts. By default, the monitor watches for all of the listed printer alerts. If you do not want to monitor a particular alert, clear its selection in the list. If the printer registers one of the selected alerts, the monitor is considered down.

   Note: Your printer may not support all of the SNMP objects associated with the available monitor alert checks.

6. (Optional) Click Advanced to set the advanced options.
7. Click OK to save changes.

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