Adding and editing a VoIP Monitor

The VoIP Active Monitor lets you set the acceptable Mean Option Score (MOS) threshold for an IP SLA device. If the threshold is exceeded, an alert can be sent specifically to notify the appropriate network manager about the issue. For more information, see Using the WhatsUp Gold VoIP Monitor on the WhatsUp Gold web site.

Note: The WhatsUp Gold VoIP Monitor must be activated to use the VoIP Active Monitor.

Note: This feature is available with WhatsUp Gold Premium, ProView, TotalView, and TotalView Plus Editions only. To update your license, visit the WhatsUp Customer Portal.

To add a new VoIP active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New. The Select Active Monitor Type dialog appears.
4. Select VoIP Monitor, then click OK. The VoIP Settings dialog appears.
5. Enter or select the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
   • Acceptable MOS threshold. Use the slide bar to adjust the acceptable MOS (Mean Opinion Score) threshold.
   • Check MOS values of all jitters configured on the device. Select this option to include all of the device RTT entries to check MOS performance thresholds. For example, if the following tags define the source and destination devices:
     • SLA 1 (Atlanta to Augusta Sat Office)
     • SLA 200 (Atlanta to Lexington)
     • SLA 300 (Atlanta to Florida Sat Office)
       then all entries are monitored for the acceptable MOS threshold compliance.
   • Only check MOS if tag contains. Select this option to limit the device RTT entries that use this MOS performance threshold. Enter all, or a portion, of the tag used to identify the source and destination devices. For example, if the following tags define the source and destination devices:
     • SLA 1 (Atlanta to Augusta Sat Office)
     • SLA 200 (Atlanta to Lexington)
     • SLA 300 (Atlanta to Florida Sat Office)
       then if you include Sat Office in this box, only the source/destination devices with Sat Office as part of the tag entry is monitored for the acceptable MOS threshold compliance.
6. (Optional) Click Advanced to set the advanced options.
7. Click OK to save changes.
8. After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

To edit an existing VoIP active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Select the monitor you would like to edit, then click Edit. The Edit VoIP Monitor dialog appears.
4. Enter or select the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
   • Acceptable MOS threshold. Use the slide bar to adjust the acceptable MOS (Mean Opinion Score) threshold.
   • Check MOS values of all jitters configured on the device. Select this option to include all of the device RTT entries to check MOS performance thresholds. For example, if the following tags define the source and destination devices:
     • SLA 1 (Atlanta to Augusta Sat Office)
     • SLA 200 (Atlanta to Lexington)
     • SLA 300 (Atlanta to Florida Sat Office)
       then all entries are monitored for the acceptable MOS threshold compliance.
   • Only check MOS if tag contains. Select this option to limit the device RTT entries that use this MOS performance threshold. Enter all, or a portion, of the tag used to identify the source and destination devices. For example, if the following tags define the source and destination devices:
     • SLA 1 (Atlanta to Augusta Sat Office)
     • SLA 200 (Atlanta to Lexington)
     • SLA 300 (Atlanta to Florida Sat Office)
       then if you include Sat Office in this box, only the source/destination devices with Sat Office as part of the tag entry is monitored for the acceptable MOS threshold compliance.
5. (Optional) Click Advanced to set the advanced options.
6. Click OK to save changes.

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