Adding and editing a Service Restart Action

To set up the service restart action:

1. Go to Windows Control Panel > Administrative Tools > Services.
2. Right click Ipswitch Service Control Manager, then select Properties.
3. Click the Log On tab, select Log on as: This account, then enter the user name and password.

   Important: If the service that is to be stopped or started by the action is running on a Windows XP machine, then the machine requires the following settings.

4. Set Local Security settings. Click Local Security Settings > Local Policies > Security Options > Network Access: Sharing and security model for local accounts > Classic - local users authenticate as themselves.
5. In the WhatsUp Gold Action Library, in the Service Restart Action dialog, complete the appropriate information:
   • Name. Enter a unique name for the action. This name displays in the Action Library.
   • Description. (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
   • Host. Enter the desired host from your network neighborhood.
   • User name (domain\username). Enter a user login to use with this monitor. In order to monitor the service on another machine, the Service Restart monitor has to be configured with the correct user name and password and a user account that belongs to the administrators group on the remote machine. If a domain account is used, then the expected user name is domain\user. If the device is on a workgroup, there are two possible user names: workgroup name\user or machine name\user. No user name and password is needed for local services (services on the machine where WhatsUp Gold is running).
   • Password. Enter the password for the login used above.
   • Service. Click browse (...) to select the desired service associated with your host.
   • Command. Select either Start or Stop, depending on whether you want the associated alert to start or stop the service you have selected.
6. Click OK to save changes.

To edit an existing Service Restart action:

1. From the WhatsUp Gold web interface, go to Admin > Actions. The Action Library dialog appears.
2. Select the action you would like to edit, then click Edit.
3. Enter or select the appropriate information:
   • Name. Enter a unique name for the action. This name displays in the Action Library.
   • Description. (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
   • Host. Enter the desired host from your network neighborhood.
   • User name (domain\username). Enter a user login to use with this monitor. In order to monitor the service on another machine, the Service Restart monitor has to be configured with the correct user name and password and a user account that belongs to the administrators group on the remote machine. If a domain account is used, then the expected user name is domain\user. If the device is on a workgroup, there are two possible user names: workgroup name\user or machine name\user. No user name and password is needed for local services (services on the machine where WhatsUp Gold is running).
   • Password. Enter the password for the login used above.
   • Service. Click browse (...) to select the desired service associated with your host.
   • Command. Select either Start or Stop, depending on whether you want the associated alert to start or stop the service you have selected.
4. Click OK to save changes.

Tip: To check the status of an action, or to cancel an action, in the WhatsUp Gold console go to Tools > Running Actions.

See Also Configuring an action Adding and editing an Active Script Action Adding and editing a Beeper Action Adding and editing an Email Action Adding and editing a Log to Text File Action Adding and editing a Pager Action Adding and editing a PowerShell action Example - PowerShell action scripts Adding and editing a Program Action Adding and editing a SMS Action Adding and editing a SMS Direct Action Adding and editing a SNMP Set Action Adding and editing a Sound Action Adding and editing a SSH Action Adding and editing a Syslog Action Adding and editing a Text-To-Speech Action Adding and Editing a VMware Action Adding and Editing a Web Alarm Action Adding and Editing a Windows Event Log Action Using the WinPopup Action