Adding and editing a SMS Direct Action

SMS Direct messages are similar to SMS messages, except a phone line is not required. Instead, messages are sent directly to a cell phone, or other texting capable device, via a GSM modem. If the receiving phone is not active or is out of range when a SMS message is sent, messages are received when the phone is turned on. SMS messages are listed in the WhatsUp Gold Action log.

You need the following items to use the SMS Direct Action:

• GSM modem to connect to the WhatsUp machine
• SIM card for the GSM modem
• Cell service/signal in the room in which the WhatsUp machine and GSM modem reside

To add a new SMS Direct action:

1. From the WhatsUp Gold web interface, go to Admin > Actions. The Action Library appears.
2. Click New. The Select Action Type dialog appears.
3. Select SMS Direct, then click OK. The New SMS Direct Action dialog appears.
4. Enter or select the appropriate information:
   • Name. Enter a unique name for the action. This name displays in the Action Library.
   • Description. (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
   • Phone number. Enter the cell phone number(s) of the intended SMS message recipients.

   Note: All non-numeric characters such as "-" and ".", are ignored.

   Note: There is a 2,000 character limit in this box.

   • COM Port. Select the COM port you want to use with this notification.

   Note: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.

   • Message. Enter a text message, plus any desired percent variable codes. Using percent variables greatly increases character count.

   Note: If the message exceeds 140 characters, the message may be broken into up to three parts and is sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are included in the character count.

   The Alert Center Message tab contains options pertaining to the message that is to be sent from an WhatsUp Gold Alert Center notification.

   Enter a text message plus any desired percent variable codes. Keep in mind that if you using percent variables greatly increases the character count.

   Tip: To enter Alert Center percent variables, right click inside the Message box.

   Note: If the message exceeds 140 characters, the message will be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.).

5. Click OK to save changes.

To edit an existing SMS Direct action:

1. From the WhatsUp Gold web interface, go to Admin > Actions. The Action Library dialog appears.
2. Select the action you would like to edit, then click Edit.
3. Enter or select the appropriate information:
   • Name. Enter a unique name for the action. This name displays in the Action Library.
   • Description. (Optional) Enter additional information about the action. This description displays next to the action in the Action Library.
   • Phone number. Enter the cell phone number(s) of the intended SMS message recipients. You can enter multiple phone numbers, separated by a comma. For example: 555-555-5555, 55 555 55 55 55, (555) 555 5555

   Note: All non-numeric characters, other than the comma, such as "-" and ".", are ignored.

   Note: There is a 2,000 character limit in this box.

   • COM Port. Select the COM port you want to use with this notification.

   Note: The list displays all ports associated with the GSM modem, including virtual and hard-wired, serial ports. You must select the port that is assigned to the modem in the Windows Device Manager.

   The New/Edit SMS Direct Action dialog contains two tabs. Select a tab to configure message settings.

   The Message tab contains options pertaining to the message sent as the result of an active or passive monitor.

   Enter a text message, plus any desired percent variable codes. If you use percent variables, the character count is greatly increased.

   Note: If the message exceeds 140 characters, the message may be broken into up to three parts and is sent as separate messages ("1 of 3", "1 of 2", etc.), each message containing up to 140 characters, for a total of up to 420 characters. Spaces are included in the character count.

   The Alert Center Message tab contains options pertaining to the message that is to be sent from an WhatsUp Gold Alert Center notification.

   Enter a text message plus any desired percent variable codes. Keep in mind that if you using percent variables greatly increases the character count.

   Tip: To enter Alert Center percent variables, right click inside the Message box.

   Note: If the message exceeds 140 characters, the message will be broken into up to 3 parts and will be sent as separate messages ("1 of 3", "1 of 2", etc.).

4. Click OK to save changes.

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