Release Notes for Ipswitch WhatsUp Gold 2017 Plus

In this File

Release Notes for Ipswitch WhatsUp Gold 2017 Plus

Release information

Product name

WhatsUp Gold 2017 Plus

 

Version

17.1.0

 

Release dates


v2017 Plus (17.1.0) - July 11, 2017

 

Important: After upgrading WhatsUp Gold, please restart the WhatsUp Gold server and clear the cache and local storage for browsers on all machines that will access the WhatsUp Gold server.

New in WhatsUp Gold 2017 Plus

WhatsUp Gold 2017 Plus

WUG17.1-PLUS-Remote Site Configuration Library

Important: WhatsUp Gold 2017 Plus Distributed edition uses an updated communication channel and is not backwards compatible with earlier versions of WhatsUp Gold. This means WhatsUp Gold 2017 Distributed installations can not communicate with previous versions of Distributed edition. If systems are updated individually, they will be unable to communicate with legacy systems until they are upgraded to WhatsUp Gold 2017 Plus. Note that systems continue to function and collect data regardless of version, though once upgraded to WhatsUp Gold 2017 Plus, the Central/Remote communication connection will be reestablished.

WUG17.1-PLUS-Remote Site Device Reports

WUG17.1-PLUS-Remote Site Performance Reports

WUG17.1-PLUS-Realtime Performance Monitor

WUG17.1-PLUS-Role Subrole Library

Important: Any changes to default role configurations will NOT be retained when upgrading from previous versions of WhatsUp Gold starting with v16.5 up through v17.1. User-defined custom role configurations are not affected.

WUG17.1-PLUS-Role Editor

WUG17.1-PLUS-Device Properties

WUG17.1-PLUS-User and Group Library

WUG17.1-PLUS-User Management

WUG17.1-PLUS-Device Overlay

WUG17.1-PLUS-Custom_Layer2_Map

Note: In an effort to make WhatsUp Gold more compliant with more advanced IIS environments during upgrade, you will be prompted for your Windows account password.  Please enter the Windows account password created during initial WhatsUp Gold installation to proceed. Or, if you do not know the password for this account, you can enter a new one at this point. When prompted by WhatsUp Gold, please confirm you understand the password entered is new and will replace the password for the original Windows account."

Defects resolved in WhatsUp Gold 2017 Plus

Defect ID

Category

Issues

APM-1822

Application Monitoring

Corrected an issue preventing Cyrillic characters from being read by iDrone causing the monitor to fail.

APM-1841

Application Monitoring

Correcting an issue causing APM Summary dashboard reports to display incorrect 'Current State'.

APM-1847

Application Monitoring

Corrected an issue preventing the Select an Application Monitoring Source dialog from populating.

APM-1848

Application Monitoring

Corrected an issue preventing application profiles from successfully being imported into WhatsUp Gold 2017 SP3 which worked for WhatsUp Gold 2016 SP1

FLM-3324

Network Traffic Analysis

Corrected an issue preventing NTA from collecting CBQoS.

FLM-3364

Network Traffic Analysis

Corrected an issue preventing the Ungrouped filter from being displayed in the group filter list when the Ungrouped filter is applied.

FLM-3697
FLM-4036

Network Traffic Analysis

Corrected an issue in which NTA may not report CBQoS information when a source is sending flows and polling for CBQoS is enabled.

FLM-4031

Network Traffic Analysis

Corrected an issue which caused a SQL error when entering NTA IP group settings and using German regional settings.

FLM-4036

Network Traffic Analysis

Corrected an issue preventing NTA from reporting CBQoS data for flow sources which have CBQoS configured on interfaces which have not received any flow data.

FLM-4042

Network Traffic Analysis

Corrected an issue preventing WhatsUp Gold from successfully collecting flow data due to a a flush exception in the Network Traffic Analysis monitor log.

FLM-4052

Languages

Corrected an issue with regional settings causing a Flush Exception message to appear in the Flow Monitor log at each data collection interval.

PFM-21150

Map

Corrected an issue causing the web server role to be duplicated within the map filter.

WUG-11770

Discovery

Corrected an issue causing duplicate wireless devices following rediscovery/

WUG-11879

Documentation

Corrected an issue in which variables supported by the Powershell Active Monitor did not match the list presented in the corresponding help content.

WUG-12443

Roles

Corrected an issue preventing the device role from successfully applying the custom active monitor during discovery when SNMP v3 credentials are used.

WUG-12699

Monitors

Corrected an issue preventing the APC UPS active monitor from checking for NOT SUPPORTED status.

WUG-13140

Alerts

Corrected an issue causing Alert Center to send multiple emails for the same alert.

WUG-13790

Devices

Corrected an issue preventing Layer 2 information from being retained by the original devices when cloning them.

WUG-16632

Reports

Corrected an issue causing a delay loading the Interface Utilization Performance Monitor dashboard report when a device with a large number of interfaces is selected.

WUG-16908

User Interface

Corrected an issue preventing OID descriptions from being displayed when hovering over OIDs.

WUG-18871

Discovery

Corrected an issue causing discovery to fail when attempting to discover a Cisco firewall with Layer 2 enabled.

WUG-19171

Logs

Corrected an issue which populated the Logger Log with the following error: Attempting to add a statistical record for nPivotStatisticalMonitorTypeToDeviceID:

WUG-19835

User Interface

Corrected an issue causing problems toggling between pan mode and select mode on the map.

WUG-19916

Monitors

Corrected an issue causing different passive monitors to be displayed with the same default name.

WUG-19750 WUG-20222 WUG-24187 WUG-24856 WUG-24923 WUG-25904

Reports

Corrected multiple issues preventing report data from being exported to PDF properly.

WUG-20717

Browser

Corrected an issue preventing users from launching some dialogs when using Firefox on devices using touchscreens.

WUG-21135

Monitors

Corrected an issue causing SNMP monitor status to be displayed as ‘Invalid Argument’ rather than Down at random.

WUG-21357

Install

Corrected an issue causing the idrone database password to be displayed in clear text within the installer log file.

WUG-21946

Discovery

Corrected an issue causing discovery to fail when attempting to discover an extremely large number of devices.

WUG-22152

Reports

Corrected an issue preventing some dashboard reports from auto-refreshing at two minute intervals.

WUG-22363

Logs

Corrected an issue preventing the web user activity log from recording device deletion or monitor removal.

WUG-22841

Monitors

Corrected an issue causing an ASP error to be displayed when attempting to access the monitor wizard.

WUG-23269

Map

Corrected an issue related to memory utilization which caused devices to disappear from the custom layout map view when zooming in.

WUG-23747

Reports

Corrected an issue preventing the "spinning" icon indicating data is loading from disappearing and scheduled reports never complete.

WUG-23766

Device Properties

Corrected an issue preventing some custom links from being saved.

WUG-23797

Device Card

Corrected an issue which could potentially generate a number of error pop-ups in the UI when a device with a large number of interfaces is selected.

WUG-24058

Monitors

Corrected an issue causing active monitors assigned to Nexus devices to intermittently report as Down after upgrading from 16.x to WhatsUp Gold 2017.

WUG-24067

Reports

Corrected an issue causing the map report with a dashboard to potentially display incorrect icons if there are two map reports on the same dashboard.

WUG-24072

User Rights

Corrected an issue preventing a user with full user rights but limited to specific user groups from copying devices from one device group to another.

WUG-24158

Device Groups

Corrected an access issue causing dynamic groups to display inaccurate device quantities.

WUG-24183

Reports

Corrected an issue which generated an internal server error when attempting to access some specific Inventory report.

WUG-24223

SNMP

Corrected an issue in which SNMP Trap OIDs were incorrectly interpreted as ASCII characters versus numeric values.

WUG-24255

Monitors

Corrected an issue in which a WMI active monitor reports as down for the first poll following maintenance mode.

WUG-24301

Device Properties

Corrected an issue causing software to be listed under Device Properties > Device Information > Installed Software after it has been uninstalled from the applicable device.

WUG-24387

Maps

Corrected an issue inconsistencies between the Discovered and My Network list/map applicable to a device's monitored status.

WUG-24390

Reports

Corrected an issue causing exported map dashboard report data (image) to contain grid lines.

WUG-24396

Authentication

Corrected an issue preventing external authenticated users from logging in to the admin console when FIPS140-2 is enabled.

WUG-24420

Device Group Access Rights

Corrected an issue with dynamic group membership when device group access rights are enabled and a non-admin user is logged in.

WUG-24422

Install

Corrected an issue in which the SQL user password was written to the bootstrap log in plain text.

WUG-24525

Devices

Corrected an issue causing a dependent device to sometimes remain in an Unknown state after parent device goes Up.

WUG-24557

Monitors

Corrected an issue preventing monitor information from updating for monitored devices when logged in using LDAP.

WUG-24795

User Accounts

Corrected an issue preventing any user except the interal admin user from successfully viewing the Config Management Task log.

WUG-24968

Reports

Corrected an issue causing icons/colors to be displayed incorrectly in the State Summary report.

WUG-25002

Database

Corrected an issue preventing successful upgrade to v17 Plus if an unsupported server collation is used.

WUG-25043

Discovery

Corrected an issue in which a specific wireless device model was being incorrectly identified during discovery.

WUG-25056

User Interface

Corrected an issue preventing the credential library from being displayed.

WUG-25101

Discovery

Corrected an issue preventing WhatsUp Gold from successfully updating devices with the latest information gathered via discovery using the Update Monitoring control.

WUG-25105

Discovery

Corrected an issue preventing the latest discovery information for IFentries from being preferred causing devices to not update.

WUG-25113

Reports

Corrected an issue causing two deprecated reports to appear in the Monitoring section of the Device Status dashboard.

WUG-25119

Monitors

Corrected an issue causing the UI to become unresponsive when an extremely large number of monitors are in use.

WUG-25123

Reports

Corrected an issue in which specific dashboard reports were not respecting configured business hours.

WUG-25169

Reports

Corrected an issue preventing hyperlink targets originating from the Monitors Applied report from being filtered properly.

WUG-25176

User Interface

Corrected an issue preventing the VLAN manager selector from displaying a scroll bar.

WUG-25215

Monitors

Corrected an issue allowing devices with Active Script Active Monitors to run on scalability pollers when load balancing is enabled.

WUG-25261

Settings

Corrected an issue preventing the user from entering more than four characters in an email address domain in WhatsUp Gold.

WUG-25321

Discovery

Corrected an issue causing IFentry information to be truncated resulting in discovery hanging.

WUG-25330

Discovery

Corrected an issue causing Windows devices to be merged as a result of a ghost network adapter.

WUG-25332

Discovery

Corrected an issue causing Windows devices to be merged as a result of broadcast IP addresses.

WUG-25351

Reports

Corrected an issue preventing the Interface Utilization report from successfully loading.

WUG-25416

Devices

Corrected an issue causing the My Network device group to be displayed for a new group created in list view which should display no devices.

WUG-25450

Action Policies

Corrected an issue preventing user defined priority order of action policies from being saved.

WUG-25570

Maps

Corrected an issue causing unmonitored devices to be displayed as Up in the Discovered Network map.

WUG-25667

Monitors

Corrected an issue alternately causing a 500 server and 404 not found error to be generated when critical monitoring is enabled.

WUG-25678

Monitors

Corrected an issue causing the SNMP monitor to fail when a device is being polled using IPv6.

WUG-25736

Roles

Corrected an issue allowing the Router role to be used by discovery when it is disabled in device role settings.

WUG-25738

Documentation

Corrected an issue in which complete help content applicable to configuring and deploying storage monitoring was not present.

WUG-25774

Reports

Corrected an issue preventing the Asset Inventory report from displaying data under the Model Number column when model number exists and is known.

WUG-25872

Actions

Corrected an issue preventing the Device Status URL from functioning properly when used in an email action.

WUG-25890 WUG-26830

Alerts

Corrected an issue causing the email notification following a discovery scan to report the number of new devices and modified devices as 0.

WUG-25899

Discovery

Corrected an issue preventing the successful discovery of Hyper-V hosted virtual machines with more than 1 IP address.

WUG-25913

Discovery

Corrected an issue causing devices to be incorrectly merged due to matching chassis serial numbers.

WUG-26162

UI

Corrected an issue causing the user interface to become unresponsive when moving from the custom map view to auto layout.

WUG-26168

UI

Corrected an issue causing inconsistent behavior by the credentials and monitors palettes.

WUG-26171

Upgrade

Corrected an issue potentially causing a service pack 3 WhatsUp Gold database for fail following upgrade to Plus.

WUG-26202

Map

Corrected an issue causing Auto Layout to display an incorrect set of devices when the custom map view is correct.

WUG-26229

Install

Corrected an issue in which WhatsUp Gold did not inform the user that installation on a domain server is not supported before attempting to install.

WUG-26254

Discovery

Corrected an issue causing discovery to potentially hang when using a seed scan to discover devices.

WUG-26274

Reports

Corrected an issue causing the Active Monitor Availability report to only show data from devices that have had state changes after rollup.

WUG-26420

UI

Corrected an issue causing utilization graphs to be displayed/scaled incorrectly.

WUG-26431

Credentials

Corrected an issue preventing the user from creating Windows credentials with a username beginning with an exclamation mark.

WUG-26491

Map

Corrected an issue causing erratic behavior when attempting to multi-select devices.

WUG-26530

Device Properties

Corrected an issue causing inconsistencies between devices reported as linked in device properties and devices shown as linked on the map.

WUG-26679

Reports

Corrected an issue related to paging which caused problems with filtering in the Wireless Clients report.

WUG-26691

Discovery

Corrected an issue causing devices not currently being discovered to be displayed when the In Progress filter is applied.

WUG-26715

Discovery

Corrected an issue potentially causing the user interface to become unresponsive when filtering by custom scan time in discovery.

WUG-26775

UI

Corrected an issue in which the maintenance mode option was missing from the right-click menu when a device within a dynamic group is selected.

WUG-26778

Polling

Corrected an issue causing no IP address to be returned when polling a device using the hostname.

WUG-26860

Services

Corrected an issue with the NetworkViewerDataService which caused Layer 2 data links to be deleted.

WUG-26876

Reports

Corrected an issue preventing the entirety of the Quarterly Availability Summary report from being displayed due to limitations with the scrolling control.

WUG-27148

Reports

Corrected an issue in which the average transmit value was incorrect in reports using the staticticalinterfacecache table.

WUG-27154

Browser

Corrected an issue related to a specific version of Chrome causing inconsistency with times displayed within some WhatsUp Gold reports.

WUG-27372

Reports

Corrected an issue causing unreadable or unexpandable sections in the Predictive Trending report.

New in WhatsUp Gold 2017 Plus Service Pack 1

For more information about the WhatsUp Gold 2017 Service Pack 1 release, see Service Pack 1 Release Notes.

New in WhatsUp Gold 2017 Plus Service Pack 2

For more information about the WhatsUp Gold 2017 Service Pack 2 release, see Service Pack 2 Release Notes.

System Requirements

Operating system requirements

WhatsUp Gold supports the following Windows Server platforms:

Database requirements

Important: As part of the upgrade to WhatsUp Gold the SQL Server Express database included with WhatsUp Gold will be updated to SQL Server 2014 Express.

Important: If you use a remote SQL database, instead of the default install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.

Note: The collation of Microsoft SQL Server being used to host WhatsUp Gold databases should be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

Additionally, the collation of each of the aforementioned WhatsUp Gold databases should also be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers.

If you install WhatsUp Gold on:

You have these database options:

 

 

Microsoft SQL Server 2014 Express Edition 32-bit or 64-bit Local

Microsoft SQL Server 2008 R2 Standard or Enterprise 64-bit
Local/Remote

Microsoft SQL Server 2012 Standard or Enterprise
32-bit or 64-bit
Local/Remote

Microsoft SQL Server 2014 Standard or Enterprise
32-bit or 64-bit Local/Remote

Microsoft SQL Server Cluster 2008 R2, 2012, or 2014
Enterprise or Datacenter
64-bit
Remote only

Microsoft SQL Server 2014 Standard or Enterprise

Microsoft SQL Server 2016 Standard or Enterprise

*Windows 10

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*Windows 7 Professional, Enterprise, or Ultimate (64-bit local)

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Windows Server 2008 R2 SP1

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Windows Server 2012

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Windows Server 2012 R2

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Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)

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Please note, if you are running SQL Server 2012 on SP3, you need to install additional binaries from Microsoft to prevent potential database issues. This problem occurs because certain 32-bit binaries are missing from SQL Server 2012 SP3. Please refer to the applicable Microsoft support documentation for additional information.

*For evaluation purposes, WhatsUp Gold operates on Windows 7, 8.1, and 10. However, production level support requires Windows Server versions only.

Web server requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on:

IIS version 7.x

IIS version 8.x

IIS version 10.0

Windows 7 Professional / Enterprise / Ultimate

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Important: Web server requirements for IIS 7.x, 8.x, or 10.

The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:

Framework and accessibility requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:

Web interface requirements

The following web browsers are currently supported for use with WhatsUp Gold 2017:

Note: Newer versions of these browsers will likely support WhatsUp Gold, but have not been extensively tested.

Important: WhatsUp Gold does not support any version of Internet Explorer in Compatibility or Quirks mode.

Supported virtual environments

WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:

Supported wireless devices

Important: Because of the volume of data collected and stored for wireless infrastructure devices, Ipswitch recommends that you use Microsoft SQL Server to store the data collected by WhatsUp Gold.

Important: Currently, Ipswitch only supports Ping (as well as any other SNMP values that may be returned depending on the specific device) for Cloud Managed Wireless LAN Controllers and access points.

Important: If you are monitoring Cisco Aironet Autonomous access points Ipswitch recommends that you run IOS 12.3 or newer. Inaccurate data may be reported with older IOS versions.

WhatsUp Gold supports the following devices:

Important: To successfully monitor wireless environments including the Ruckus ZoneDirector wireless controller, ensure you are running the correct version of WhatsUp Gold and firmware version of the wireless controller. The minimum versions are WhatsUp Gold 2017 - Service Pack 3 or later and any ZoneDirector firmware version containing the fix ER-2398. Note, this fix is included with firmware version 9.8.3 (MR3) and later.

For information on how to upgrade ZoneDirector Controller and information on the access points supported by each firmware version, refer to the applicable firmware release notes on the Ruckus Support Website.

Supported storage devices

WhatsUp Gold supports NetApp FAS series storage devices. Please see the in-product or online help for special considerations applicable to properly discovering and monitoring NetApp devices.

Network traffic analysis software requirements

Network traffic analysis requires:

Note: Network traffic analysis performs well in most WhatsUp Gold configurations that use the default SQL Server Express Edition database. However, some data collections over 10 GB or configurations where data is collected and archived over a long period of time will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see the release notes Database requirements section. Also, please consult applicable Microsoft guidelines for the SQL Server database edition that best fits your requirements.

Hardware requirement guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

Minimum server recommendations

 

100 Devices /
500 Monitors*
minimum required

2,500 Devices /
12,500 Monitors*
minimum required

20,000 Devices /
100,000 Monitors*
minimum required

Processor(s)

Quad-core

Quad-core

Quad-core

Processor speed

2.6 GHz or more

2.6 GHz or more

2.6 GHz or more

RAM

8 GB

16 GB

WhatsUp Gold Server: 8 GB
Dedicated SQL Server:
32 GB (64 GB recommended)

Database type

SQL Server 2014 Express Edition

Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014

Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014

Please note, SQL Server 2012 SP3 is not supported.

Hard drive

25 GB or more free space

OS/Application - 15 GB or more free space in RAID 1

Database files - 4 x 100 GB in RAID 10

OS/Application - 15 GB or more free space in RAID 1

Database files - 8 x 250 GB in RAID 10

Log files - 2 x 100 GB in RAID 0

Temp database files - 2 x 250 GB in RAID 0

For more information about moving SQL Server database and log files, see the WhatsUp Gold Database Migration and Management Guide

Network interface card

Minimum 100 Mbps (1 Gbps preferred)

100 Mbps (1 Gbps preferred)

1 Gbps

Video display resolution

1280 x 1024 or higher

1280 x 1024 or higher

1280 x 1024 or higher

Sound card

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

Modem and phone line

Required for pager, SMS, and beeper actions; modem pooling is not supported

Required for pager, SMS, and beeper actions; modem pooling is not supported

Required for pager, SMS, and beeper actions; modem pooling is not supported

GSM modem

Required for SMS Direct actions

Required for SMS Direct actions

Required for SMS Direct actions

╣Connection to modem is through a USB or serial port

Please note, Ipswitch has successfully tested the USR3500 Courier M2M 3G GSM Intelligent Cellular Modem from USRobotics which supports a wider set of bands and cellular technology.

Recommendations for accessing WhatsUp Gold 2017 Plus

Ipswitch recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

 

100 Devices /
500 Monitors*
minimum required

2,500 Devices /
12,500 Monitors*
minimum required

20,000 Devices /
100,000 Monitors*
minimum required

RAM

8 GB

8 GB

16 GB

Processor

i5 Class

i7 Class

i7 Class

Video display resolution

1280 x 1024 or higher

1280 x 1024 or higher

1280 x 1024 or higher

Sound card

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

 

Minimum required for each
additional poller

Processor(s)

Dual-core

Processor speed

2 GHz

RAM

4 GB

Hard drive space for application

2 GB

Network interface card

100 Mbps

OS support

See Operating system and virtual environment requirements section above

Installing WhatsUp Gold 2017 Plus

WhatsUp Gold 2017 supports direct upgrade installations from WhatsUp Gold v15.x, v16.x, or 17.0. If you upgrade from a previous version of WhatsUp Gold, make sure to clear the browser cache so the user interface displays the new web application pages after the upgrade. Refer to the Installing WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall. As always, before performing an upgrade be sure to back up your database, if using the SQL Express database included in WhatsUp Gold this can be done by the installer/updater before proceeding with the upgrade.

Important: Ipswitch does not support upgrades for WhatsUp Gold custom database modifications.

If the WhatsUp Gold installer detects database changes to your WhatsUp Gold database schema, it warns you of the issues and proceeds with the install. In future WhatsUp Gold releases, the installer will not proceed until the installer warnings are addressed.

Offline Installation and Activation

Important: If you are unable to connect to the Internet, you must use the offline installer package to install WhatsUp Gold. Download the package from your Ipswitch Account using a connected machine, then run the installer on your designated server. When prompted to enter your activation number, select Use offline activation mode and proceed with the activation process. If you are an evaluator and do not have access to an Ipswitch Account, please contact Ipswitch Customer Service for assistance.

Note: Customers with pure IPv6 environments must use offline activation.

Troubleshooting

Potential SQL Server installation errors

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.

For more information

Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold web site.