Release Notes for Ipswitch WhatsUp Gold 2018

In this File

Release Notes for Ipswitch WhatsUp Gold 2018

Release information

Product name

WhatsUp Gold 2018

Version

18.0

Release dates

v2018 (18.3) - October 25, 2018

v2018 (18.0.2) - August 28, 2018

v2018 (18.0.1) - May 22, 2018

v2018 (18.0) - March 7, 2018

Important: After upgrading WhatsUp Gold, please restart the WhatsUp Gold server and clear the cache and local storage for browsers on all machines that will access the WhatsUp Gold server.

New in WhatsUp Gold 2018

WhatsUp Gold 2018

For more information on WhatsUp Gold, see What's New In WhatsUp Gold 2018.

WUG18.0-Wireless_SSID_Map_Icons

WUG18.0-RELEASE NOTE IMG-Meraki

WUG18.0-RELEASE NOTE IMG-Cisco

WUG18.0-RELEASE NOTE IMG-Wireless Menu Option

WUG18.0-RELEASE NOTE IMG-New Performance Monitors

WUG18.0-RELEASE NOTE IMG-L2 Dynamic Group Cloud

WUG18.0-RELEASE NOTE IMG-Dell Compellent

WUG18.0-RELEASE NOTE IMG-Overview Dashboard

WUG18.0-RELEASE NOTE IMG-New Legend

WUG18.0-RELEASE NOTE IMG-interface utilization

WUG18.0-RELEASE NOTE IMG-role icons

WUG18.0-PostToSlack

WUG18.0-RELEASE NOTE IMG-rescan options

WUG18.0-RELEASE NOTE IMG-delete device

Known Issues

Deployment

When the WebDAV publishing feature is enabled, some functionality may become disabled (e.g., persistence, the ability to save dialogs.)

DEP-3970

Polling

Some antivirus software can potentially cause problems with WhatsUp Gold. We recommend excluding the working directories for WhatsUp Gold as well as the SQL path to both the Master Database Files and Log Database Files used by WhatsUp Gold to avoid these issues. For additional guidance, please refer to the knowledge base article found here.

WUG-23572

Additional Information

Beginning with WhatsUp Gold 2018, Ipswitch has removed the option to import application monitoring profiles from the community. To successfully import profiles from the Ipswitch community going forward:

  1. Download the desired profile from the community to your local machine.
  2. Access WhatsUp Gold, select SETTINGS > Application Monitoring > Application and Profile Setup, then click Import.
  3. Navigate to the application profile you downloaded locally, select the file name, then click Open to upload it to your WhatsUp Gold installation.

Defects resolved in WhatsUp Gold 2018

Defect ID

Category

Issues

APM-1421

Application Monitoring

Corrected an issue in which device states could incorrectly be reported as unknown if critical components in application monitoring go down.

APM-1876

Application Monitoring

Corrected an issue preventing application monitoring Down actions from being fired consistently.

DEP-3866

Installation

Corrected an issue with silent install which could cause the installation to hang if AutoReboot is set to 'No'.

DEP-3957

Installation

Corrected an issue causing the offline installer to fail if the schema validation file is corrupt.

FLM-4151

NTA

Corrected an issue preventing the user from creating reports with specified traffic direction without a specified interface.

FLM-4153

NTA

Corrected an issue with the Top Ports report preventing the filter Include This Port row option from being hidden after Filter Exclude This Port had been applied.

FLM-4154

NTA

Corrected an issue causing NTA reports to report 'no data available' when more than one conversation is excluded/filtered.

WRLS-178

Wireless

Corrected an issue causing wireless client reports (for an individual client) to lose context when maximized.

WRLS-179

Wireless

Corrected an issue with wireless client reports causing an exception when returning to the client list after selecting a single client.

WRLS-185

Wireless

Corrected an issue in which WhatsUp Gold displays/reports Cisco Aerospace devices without IP addresses.

WRLS-508

Wireless

Corrected an issue potentially causing WhatsUp Gold to display low or no data if a wireless device transmits data at a high rate.

WUG-19754

Wireless

Corrected an issue causing Discovery to add multiple wireless devices to the database with the same MAC address.

WUG-20751

Monitors

Corrected an issue preventing the rescan function within the active monitor library from updating the interface names for interfaces on the device.

WUG-22330

Alert Center

Corrected an issue preventing user from successfully dismissing alarms in bulk.

WUG-22817

Monitors

Corrected an issue causing SSH monitors from authenticating due to older component which didn't support Hash-based Message Authentication Code (HMAC).

WUG-23576

Discovery

Corrected an issue preventing SSH credentials from successfully being applied to a device during discovery.

WUG-24431

Reports

Corrected an issue preventing the Quarterly Availability Summary report from displaying precision data shown in previous versions.

WUG-24882

Devices

Corrected an issue causing an error when users attempt to delete a large number of devices at once.

WUG-25541

Virtual

Corrected an issue preventing discovery from reporting IP addresses for Hyper-V Windows 10 guest VMs.

 

 

 

WUG-26260

Devices

Corrected an issue causing devices to remain on the Discovered network map after being deleted from the My Network map.

WUG-27726

Monitors

Corrected an issue preventing rescan from enabling/disabling interface active monitors even if the interface state had changed.

WUG-27186

Discovery

Corrected an issue in which authentication and encryption details are not populating in the scan wizard when editing SNMPv3 credentials.

WUG-27931

Reports

Corrected an issue preventing some states from updating on the Active Monitor Availability report.

WUG-28391

Device Group Access Rights

Corrected an issue preventing previously removed interfaces from being added back to a device during rescan when device group access rights are enabled.

WUG-28473

Database

Corrected an issue causing RemoteDbConfig to fail when a specific table does not match Extended Properties.

WUG-28502

Reports

Corrected an issue causing the Ping Availability report to only show the default/primary interface for the selected device.

WUG-28573 WUG-28574

User Rights

Corrected an issue in which the guest account was mistakenly granted access to the Configuration Management Script Library.

WUG-28581

Logs

Corrected an issue causing the SNMP Trap Log to appear empty when accessed via Alert Center.

WUG-28610

User Rights

Corrected an issue causing the SETTINGS > Libraries > Monitors main menu option to be displayed to users who do not have proper user rights to configure monitors.

WUG-28625

Reports

Corrected an issue preventing the device connectivity report from displaying all connections and ports.

WUG-28702

UI

Corrected an issue causing a field in the SQL Query Active Monitor to be displayed in French if the French language pack is installed but the UI is set to English.

WUG-28742

Discovery

Corrected an issue causing discovery to potentially hang due to errors related to merging devices.

WUG-28770

Device Management

Corrected an issue causing bulk field change to assign an action to all passive monitors rather than the selected passive monitor.

WUG-28777

Dashboards

Corrected a XSS issue applicable to dashboard view name configuration.

WUG-28814

UI

Corrected an issue causing the device card to show an invalid performance monitor name.

WUG-28819

Logs

Corrected an issue causing deadlock errors to be generated in the Logger Health Messages Log.

WUG-28828 WUG-29206

Discovery

Corrected an issue potentially causing WhatsUp Gold to incorrectly merge devices.

WUG-28830

Monitors

Corrected an issue causing WhatsUp Gold to incorrectly apply a Degraded Array monitor when the active license does not include storage.

WUG-28869

Update

Corrected an issue preventing the application from successfully checking for updates.

WUG-28872

Logs

Corrected an issue which generated several deadlock errors in the logger log.

WUG-28919

Discovery

Corrected an issue preventing the Start Monitoring function from working when a discovery scan or profile has been deleted.

WUG-28980

Polling

Corrected an issue preventing WhatsUp Gold from polling data using WMI when FIPS is enabled.

WUG-28997

Credentials

Corrected an issue preventing WhatsUp Gold from successfully polling data using WMI when FIPS is enabled.

WUG-28999

UI

Corrected an issue preventing users from successfully editing system tasks with a weekly schedule.

WUG-29023

Reports

Corrected an issue which generated an internal server error when attempting to sort the State Change Acknowledgment grid by 'In Maintenance'.

WUG-29044

Reports

Corrected an issue potentially causing some reports to export PDFs showing no data.

WUG-29047

NTA

Corrected an issue preventing some changes to NTA settings from being successfully saved.

WUG-29050

UI

Corrected an issue in the device information card causing the menu to display Start Maintenance Mode when the device is already in maintenance mode.

WUG-29083

Reports

Corrected an issue causing issues with exporting report data.

 

 

 

WUG-29214

UI

Corrected an issue causing the role editor to display incorrect monitor names when two identical monitors exist.

WUG-29264 WUG-29220

Discovery

Corrected an issue causing inconsistency between Azure device count in the Discovered and the My Network inventories.

WUG-29376

MIB

Corrected an issue causing the MIB File Manager to report valid MIB files as invalid if they contain more than 256 imports.

WUG-29388

Reports

Corrected an issue preventing custom performance monitor reports from graphing negative values.

WUG-29468

Discovery

Corrected an issue with device rescan functionality which prevented SNMP Active Interface Monitors from being re-added after being deleted.

WUG-29483

Discovery

Corrected an issue preventing SSH credentials from being assigned to devices during an IP range scan.

WUG-29486

Map

Corrected an issue preventing text annotations from being copied when devices are selected in bulk on the custom map.

WUG-29641

Authentication

Corrected an issue causing an invalid user error to be displayed for Cisco ACS users when an SSL certificate is not installed.

WUG-29655

Languages

Corrected an issue in which some Korean characters were not displayed properly in certain areas of the user interface.

WUG-29718

Users

Corrected an issue preventing the '@' character from being allowed in user names.

WUG-29794

Discovery

Corrected an issue preventing the CPU utilization monitor from being successfully applied to Windows devices if only SNMP credentials are available during discovery.

WUG-29850

Monitors

Corrected an issue potentially preventing multiple performance monitors of the same type to be successfully created.

WUG-29893

Discovery

Corrected an issue causing device rescan to create duplicate devices.

WUG-29910

Reports

Corrected an issue preventing some CPU Utilization report settings from being displayed when the Last Polled is the selected date range.

WUG-29940

Monitors

Corrected an issue causing active monitors that were previously removed or disabled to appear in multiple reports.

WUG-29953

Reports

Corrected an issue limiting the Device Group Mini Status report to only ten devices.

WUG-30050

User Rights

Corrected an issue causing rescan to hang without notification when device group access rights are enabled.

WUG-30196

User Rights

Corrected an issue allowing users to view web alarms without the proper user right(s).

WUG-30331

Map

Corrected an issue preventing device icons from being removed from the map after being removed from the group displayed.

WUG-30345

UI

Corrected an issue causing WhatsUp Gold to display an incorrect error message when the user attempts to modify interface speeds for interfaces for which WhatsUp Gold has not collected data.

WUG-30415

Roles

Corrected an issue preventing modifications to role/subrole weights from being saved successfully.

WUG-30451

Logs

Corrected an issue causing WhatsUp Gold to log an error when a critical monitor is down when it should be a warning.

WUG-30474

UI

Corrected an issue preventing users from scrolling when sharing a dashboard view.

WUG-30502

Roles

Corrected an issue preventing SNMP Interface and performance monitors from being applied if a new role is created and assigned which matches the original one without subroles.

WUG-30525

UI

Corrected an issue preventing the device list status column from correctly displaying custom device states.

WUG-30580

Discovery

Corrected an issue causing monitored devices to appear as unmonitored in the discovered device list and a new device on the Discovered network map.

WUG-30596

Discovery

Corrected an issue preventing discovery/rescan from successfully applying a subrole to a device until the discovery service is restarted.

WUG-30636

Polling

Corrected an issue causing the polling controller to send active monitor type data too often.

WUG-30656

Users

Corrected an issue preventing Active Directory distribution group users from being able to successfully log in.

WUG-30762

User Rights

Corrected an issue allowing users to delete monitors from the monitor library without proper rights.

WUG-30790

Monitors

Corrected an issue preventing disk utilization from enumerating successfully due to the presence of commas in the drive description. Recommend polling by index.

WUG-30869

Monitors

Corrected an issue causing device-specific monitors to incorrectly be available for bulk assignment.

WUG-30903

Database

Corrected an issue causing an orphan entry to be created in the StatisticalMonitorType table after deleting a device from WhatsUp Gold.

WUG-30930

UI

Corrected an issue with the user interface causing scrolling errors in the device list.

WUG-31040

Roles

Corrected an issue preventing all WMI active monitors from being successfully applied based on specific role settings.

WUG-31169

UI

Corrected an issue preventing disk utilization chart data from adjusting when the dashboard report is resized.

WUG-31255

Map

Corrected an issue causing connectivity links to disappear from the custom map view when a custom link is created and the connectivity overlay is disabled.

WUG-31334

Polling

Corrected an issue potentially preventing WhatsUp Gold from reporting disk utilization data when the user is monitoring specific disks

WUG-31360

Devices

Corrected an issue potentially preventing successful device deletion depending on environment specifics.

WUG-31371

Map

Corrected an issue potentially causing devices to disappear from the map view after new devices have been added to WhatsUp Gold.

WUG-31509

Virtualization

Corrected an issue in which interface speed was being reported incorrectly for ESX hosts.

WVRT-4104

Virtualization

Corrected an issue preventing discovery from successfully associating devices when the VMware servers managing those devices are not updated or added after the discovery scan is complete.

WUG-26991

Security

CVE-2018-8938  Reserved: Corrected an issue with the MIB Manager that could took advantage of legacy .ASP present in WhatsUp Gold. Credit: Independently found by Vyacheslav Moskvin from Positive Technologies and NCI Agency Cyber Security.

WUG-27424

Security

CVE-2018-8939: Corrected an issue with NmAPI.exe which allowed attackers to send arbitrary HTTP GET requests to arbitrary paths on the vulnerable server. Credit: Timofey Milovanov and Vyacheslav Moskvin from Positive Technologies

New in WhatsUp Gold 2018 Service Pack 1

For more information about the WhatsUp Gold 2018 Service Pack 1 release, see Service Pack 1 Release Notes.

New in WhatsUp Gold 2018 Service Pack 2

For more information about the WhatsUp Gold 2018 Service Pack 2 release, see Service Pack 2 Release Notes.

New in WhatsUp Gold 2018 Service Pack 3

For more information about the WhatsUp Gold 2018 Service Pack 3 release, see Service Pack 3 Release Notes.

System Requirements

Operating system requirements

WhatsUp Gold supports the following Windows Server platforms:

Database requirements

Important: As part of the upgrade to WhatsUp Gold the SQL Server Express database included with WhatsUp Gold will be updated to SQL Server 2014 Express.

Important: If you use a remote SQL database, instead of the default install that occurs as part of the default WhatsUp Gold installation, refer to the WhatsUp Gold Database Migration and Management Guide for information about other WhatsUp Gold database configurations.

Note: The collation of Microsoft SQL Server being used to host WhatsUp Gold databases should be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

Additionally, the collation of each of the aforementioned WhatsUp Gold databases should also be set to SQL_Latin1_General_CP1_CI_AS.

Latin1_General_CI_AS collation is allowed during upgrades, but is not recommended as it could cause errors in operation.

WhatsUp Gold requires a database to maintain data about monitored devices, store system configurations, and save user specified customizations. The database may be co-located with the WhatsUp Gold installation, or may be hosted on a remote machine. Data services for WhatsUp Gold can be provided by the following database servers.

If you install WhatsUp Gold on:

You have these database options:

 

 

Microsoft SQL Server 2014 Express Edition 32-bit or 64-bit Local

Microsoft SQL Server 2008 R2 Standard or Enterprise 64-bit
Local/Remote

Microsoft SQL Server 2012 Standard or Enterprise
32-bit or 64-bit
Local/Remote

Microsoft SQL Server 2014 Standard or Enterprise
32-bit or 64-bit Local/Remote

Microsoft SQL Server Cluster 2012 or 2014
Enterprise or Datacenter
64-bit
Remote only

Microsoft SQL Server 2014 Standard or Enterprise

Microsoft SQL Server 2016 Standard or Enterprise

*Windows 10

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*Windows 7 Professional, Enterprise, or Ultimate (64-bit local)

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Windows Server 2008 R2 SP1

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Windows Server 2012

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Windows Server 2012 R2

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Microsoft Windows Server 2016 Standard (WhatsUp Gold 2017 Service Pack 2 and later)

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Please note, if you are running SQL Server 2012 on SP3, you need to install additional binaries from Microsoft to prevent potential database issues. This problem occurs because certain 32-bit binaries are missing from SQL Server 2012 SP3. Please refer to the applicable Microsoft support documentation for additional information.

*For evaluation purposes, WhatsUp Gold operates on Windows 7, 8.1, and 10. However, production level support requires Windows Server versions only.

Web server requirements

Web services are required for the web-enabled functionality and reporting provided by WhatsUp Gold:

If you install WhatsUp Gold on:

IIS version 7.x

IIS version 8.x

IIS version 10.0

Windows 7 Professional / Enterprise / Ultimate

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Windows 8.1

 

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Windows Server 2012 R2

 

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Important: Web server requirements for IIS 7.x, 8.x, or 10.

The WhatsUp Gold installer automatically installs/enables IIS 7.x, 8.x, or 10 on platforms where it is supported. If needed, you can verify which IIS 7.x, 8.x, or 10 OS features are installed/enabled and properly configured from the Windows Control Panel. Verify that the Web Server (IIS) Roles Services listed below have been installed and are enabled.

WhatsUp Gold requires the following Web Server Role Services for IIS 7.x, 8.x, or 10 at a minimum:

Framework and accessibility requirements

WhatsUp Gold requires the Microsoft .NET Framework and other Microsoft packages for scripting and software accessibility. The following are required software framework and support packages:

Please note, the Microsoft .NET Framework option is required. However, the following feature/component options cannot be enabled in the Microsoft .NET Framework options:

Web interface requirements

The following web browsers are currently supported for use with WhatsUp Gold 2017:

Note: Newer versions of these browsers will likely support WhatsUp Gold, but have not been extensively tested.

Important: WhatsUp Gold does not support any version of Internet Explorer in Compatibility or Quirks mode.

Supported virtual environments

WhatsUp Gold supports virtual hosts and virtual machines running on the following virtual environments:

Supported wireless devices

Important: Because of the volume of data collected and stored for wireless infrastructure devices, Ipswitch recommends that you use Microsoft SQL Server to store the data collected by WhatsUp Gold.

Important: Currently, Ipswitch only supports Ping (as well as any other SNMP values that may be returned depending on the specific device) for Cloud Managed Wireless LAN Controllers and access points.

Important: If you are monitoring Cisco Aironet Autonomous access points Ipswitch recommends that you run IOS 12.3 or newer. Inaccurate data may be reported with older IOS versions.

WhatsUp Gold supports the following devices:

Important: To successfully monitor wireless environments including the Ruckus ZoneDirector wireless controller, ensure you are running the correct version of WhatsUp Gold and firmware version of the wireless controller. The minimum versions are WhatsUp Gold 2017 - Service Pack 3 or later and any ZoneDirector firmware version containing the fix ER-2398. Note, this fix is included with firmware version 9.8.3 (MR3) and later.

For information on how to upgrade ZoneDirector Controller and information on the access points supported by each firmware version, refer to the applicable firmware release notes on the Ruckus Support Website.

Supported storage devices

WhatsUp Gold supports the following storage devices:

Please see the in-product or online help for special considerations applicable to properly discovering and monitoring storage devices.

Network traffic analysis software requirements

Network traffic analysis requires:

Note: Network traffic analysis performs well in most WhatsUp Gold configurations that use the default SQL Server Express Edition database. However, some data collections over 10 GB or configurations where data is collected and archived over a long period of time will benefit from the additional performance capabilities of other SQL Server Editions. For more information about WhatsUp Gold supported SQL databases, see the release notes Database requirements section. Also, please consult applicable Microsoft guidelines for the SQL Server database edition that best fits your requirements.

Hardware requirement guidelines

Hardware requirements vary depending on the WhatsUp Gold configuration. Increasing the number of devices monitored, number of monitors, types of monitors, polling intervals, or other configuration options can result in additional load on the server and database. Hardware configuration adjustments may be required to optimize performance for your network.

Minimum server recommendations

 

100 Devices /
500 Monitors*
minimum required

2,500 Devices /
12,500 Monitors*
minimum required

20,000 Devices /
100,000 Monitors*
minimum required

Processor(s)

Quad-core

Quad-core

Quad-core

Processor speed

2.6 GHz or more

2.6 GHz or more

2.6 GHz or more

RAM

8 GB

16 GB

WhatsUp Gold Server: 8 GB
Dedicated SQL Server:
32 GB (64 GB recommended)

Database type

SQL Server 2014 Express Edition

Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014

Dedicated Microsoft SQL Server 2008 R2 / Microsoft SQL Server 2012 / Microsoft SQL Server 2014

Please note, SQL Server 2012 SP3 is not supported.

Hard drive

25 GB or more free space

OS/Application - 15 GB or more free space in RAID 1

Database files - 4 x 100 GB in RAID 10

OS/Application - 15 GB or more free space in RAID 1

Database files - 8 x 250 GB in RAID 10

Log files - 2 x 100 GB in RAID 0

Temp database files - 2 x 250 GB in RAID 0

For more information about moving SQL Server database and log files, see the WhatsUp Gold Database Migration and Management Guide.

Network interface card

Minimum 100 Mbps (1 Gbps preferred)

100 Mbps (1 Gbps preferred)

1 Gbps

Video display resolution

1280 x 1024 or higher

1280 x 1024 or higher

1280 x 1024 or higher

Sound card

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

¹Modem and phone line

Required for pager, SMS, and beeper actions; modem pooling is not supported

Required for pager, SMS, and beeper actions; modem pooling is not supported

Required for pager, SMS, and beeper actions; modem pooling is not supported

¹GSM modem

Required for SMS Direct actions

Required for SMS Direct actions

Required for SMS Direct actions

¹Connection to modem is through a USB or serial port

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Please note, Ipswitch has successfully tested the USR3500 Courier M2M 3G GSM Intelligent Cellular Modem from USRobotics which supports a wider set of bands and cellular technology.

Recommendations for accessing WhatsUp Gold 2018

Ipswitch recommends accessing the WhatsUp Gold server using a browser installed on a remote machine. The following specifications are recommended for optimal performance when accessing the WhatsUp Gold server.

 

100 Devices /
500 Monitors*
minimum required

2,500 Devices /
12,500 Monitors*
minimum required

20,000 Devices /
100,000 Monitors*
minimum required

RAM

8 GB

8 GB

16 GB

Processor

i5 Class

i7 Class

i7 Class

Video display resolution

1280 x 1024 or higher

1280 x 1024 or higher

1280 x 1024 or higher

Sound card

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

SAPI-capable sound card required for Text-to-Speech actions

*The performance for the number of devices and monitors supported is dependent upon several system variables such as server processor and memory size, polling frequency, round-trip time (RTT) for polling distance, the amount of time for which data is archived in the database, types of monitors polled (for example, SNMP-type monitors are significantly more efficient than WMI monitors), and other factors.

Poller requirements

Depending on the network environment and product deployment, WhatsUp Gold can poll up to a maximum of 20,000 devices and up to 100,000 monitors with one WhatsUp Gold server and additional pollers (additional pollers required depend on the amount of SNMP and WMI monitors). Additional pollers installed on your WhatsUp Gold system transmit active monitor and performance monitor data to the WhatsUp Gold server. Extending polling activity across multiple pollers increases the number of devices for which WhatsUp Gold can poll and collect data to send back to the WhatsUp Gold system. Using additional pollers, WhatsUp Gold can efficiently scale polling operations to a larger number of network devices, ultimately providing the capacity to monitor and manage larger networks. Additional pollers may be installed on any Windows system on the network, other than the WhatsUp Gold server.

 

Minimum required for each
additional poller

Processor(s)

Dual-core

Processor speed

2 GHz

RAM

4 GB

Hard drive space for application

2 GB

Network interface card

100 Mbps

OS support

See Operating system and virtual environment requirements section above

Installing WhatsUp Gold 2018

WhatsUp Gold 2018 supports direct upgrade installations from WhatsUp Gold v16.x, or 17.x. If you upgrade from a previous version of WhatsUp Gold, make sure to clear the browser cache so the user interface displays the new web application pages after the upgrade. Refer to the Installing WhatsUp Gold guide for details about installation, upgrade, repair, and uninstall. As always, before performing an upgrade be sure to back up your database, if using the SQL Express database included in WhatsUp Gold this can be done by the installer/updater before proceeding with the upgrade.

Important: Ipswitch does not support upgrades for WhatsUp Gold custom database modifications.

If the WhatsUp Gold installer detects database changes to your WhatsUp Gold database schema, it warns you of the issues and proceeds with the install. In future WhatsUp Gold releases, the installer will not proceed until the installer warnings are addressed.

Offline Installation and Activation

Important: If you are unable to connect to the Internet, you must use the offline installer package to install WhatsUp Gold. Download the package from your Ipswitch Account using a connected machine, then run the installer on your designated server. When prompted to enter your activation number, select Use offline activation mode and proceed with the activation process. If you are an evaluator and do not have access to an Ipswitch Account, please contact Ipswitch Customer Service for assistance.

Note: Customers with pure IPv6 environments must use offline activation.

Troubleshooting

Potential SQL Server installation errors

Configuring the firewall to allow WMI traffic

WhatsUp Gold uses Windows Management Instrumentation (WMI) to monitor and restart Windows Services. For each device that is assigned an NT Service Active Monitor, you must supply the Windows credentials. Also, when creating a Service Restart Action, you must supply Windows credentials for each Action. Credentials must have administrative permissions on the remote server. Local accounts with credentials that match remote accounts are no longer required to monitor remote servers.

For more Troubleshooting information, see the Troubleshooting section in the application Help or refer to the WhatsUp Gold Support Site.

Group Policy Object 503 Service Unavailable error

A Group Policy Object (GPO) applied on your domain which has removed or altered the user rights of the WhatsUpGold_User account on the Network Performance Monitor server can cause a generic 503 Service Unavailable Error to be displayed following Network Performance Monitor installation. The account is created during Network Performance Monitor installation and is used for the identity of the Network Performance Monitor application pool in IIS as well as the account with rights to the NPM virtual directory. This user should be added to the Local Administrators group and should not be removed.

To correct the error, verify/restore applicable settings using the following procedures:

  1. Ensure the WhatsUpGold_User account exists on the Network Performance Monitor server:
    1. From the WhatsUp Gold server desktop, click Start > Control Panel > Administrative Tools > Computer Management.
    2. Expand Local Users and Groups in the Computer Management navigation tree.
    3. Click Users. If the WhatsUpGold_User account is not displayed, a GPO conflict exists and needs to be resolved at the Domain Controller.
  2. Ensure the WhatsUp_Gold User is a member of the Local Administrators group on the Network Performance Monitor server:
    1. From the Network Performance Monitor server desktop, click Start > Control Panel > Administrative Tools > Computer Management.
    2. Expand Local Users and Groups in the Computer Management navigation tree.
    3. Click Groups.
    4. Double-click Administrators. If the WhatsUpGold_User account is not displayed, a GPO conflict exists and needs to be resolved at the Domain Controller.
  3. Ensure the Local Administrators group has the Logon as a batch job Local Security option enabled:
    1. From the Network Performance Monitor server desktop, click Start > Control Panel > Administrative Tools > Local Security Policy.
    2. Expand Local Policies in the Security Settings navigation tree.
    3. Click User Rights Assignment.
    4. Double-click Logon as batch job. If the Administrators group is not displayed, a GPO conflict exists and needs to be resolved at the Domain Controller.

Important: If changes are made using these procedures, in IIS the Application pool Nmconsole is stopped. IIS needs to be restarted prior to continuing. Additionally, Event Viewer displays the following:

Application pool ASP.NET v4.0 has been disabled. Windows Process Activation Service (WAS) encountered a failure when it started a worker process to serve the application pool.

Application pool ASP.NET v4.0 has been disabled. Windows Process Activation Service (WAS) did not create a worker process to serve the application pool because the application pool identity is invalid.

For more information

Following are information resources for WhatsUp Gold. This information may be periodically updated and available on the WhatsUp Gold web site.

End of life information

To see the list of currently supported versions of WhatsUp Gold, the Product Lifecycle page.