Device Management Actions

A number of manual actions can be performed on a selected device directly from the My Network view. Simply right-click on the device's icon on the map and select from the options displayed. You can also select any device to display the corresponding device information card, then click and select the action to be performed.

Device Properties. Selecting this option launches the Device Properties interface for the device.
Device Status. Selecting this option launches the Device Status dashboard for the device.
State Change Timeline. Selecting this option launches the State Change Timeline full-page report for the device.
Traffic Analysis. Selecting this option launches the Traffic Analysis dashboard for the device.
Copy Device To. This action creates a shortcut to a device within a selected group which provides access to that device still residing in its original group.
Move Device To. This action relocates a device from its original group to another group.
Clone Device To. This action creates a deep copy of a device that includes all active monitors, passive monitors, actions, attributes, etc. applied to the new device. Please use caution when enabling the Include layer 2 information (and above) option when cloning a device. Ipswitch recommends leaving this option disabled unless the Layer 2 and above connectivity data specific to the selected device is also needed for the device clone. Enabling the feature could potentially generate inaccurate connectivity and/or dependency links between the initial device or the cloned device and associated devices displayed on the map.
Delete Device. Force delete of a monitored device from WhatsUp Gold. This frees any balance the device has against your device license total (if applicable). Full delete is only possible from My Network view.
Remove From Group. This action launches a dialog where you can select one or more devices from which to remove group membership. Please note, this does not delete the device from WhatsUp Gold.
Acknowledge Device. This action allows you to acknowledge a state change on a device. Please note, acknowledging a state change does not prevent a device from firing actions. Place the device in maintenance mode to stop actions from firing.
Poll Now. This action immediately requests an updated status from a device prior to the next automatic polling time per the configured polling interval.
Refresh Device Details. Use to update device roles and subroles and retrieve any updated and/or additional system attribute and network connectivity information since the device was originally added to WhatsUp Gold. For syncing inventory information, you can apply the Keep Details Current for this device.

Note: Refresh, which leverages Discovery, is the best method for refreshing Host, System, and Inventory information.

Rescan Device. Combines Refresh Device Details and adds applicable monitors. Use this feature to add recently added monitors configured with the Use In Rescan option. Please note, only credentials already applied to the selected device are used to determine which monitors may be applied during the rescan. If the device does not pass preconditions for the monitor (such as the presence of specific MIB objects), no monitor is added.
Set Up/Down Dependency. These actions launch a dialog where you can specify which active monitors on the selected device must be up/down for the device status to be reported as up/down.
Set as Dependency Root. This action designates the selected device as a root device meaning anything connected to it should have an Up dependency to that device and any device connected to those devices should have an up dependency to them.
Start Maintenance Mode. This action prevents the selected device from being polled, actions from being triggered, and disables logging activity.

When manually placing a device in maintenance mode using the device management actions menu, you are presented with the option to specify a date and time for the maintenance period to end without further end-user interaction. Please note, manually placing a device in maintenance mode using this method, either with or without applying expiration, will always take precedence over any previously assigned scheduled recurring maintenance windows configured in Device Properties.

Tools. This action displays a menu of tools used to assist with troubleshooting potential problems as well as connect directly to the selected device.

When multiple devices are selected, the device management actions available vary slightly. Actions specific to a device group selection are as follows:

Edit Group. This launches a configuration dialog where you can modify the properties of the selected device group including the name, description, and access rights.
New Device. This action allows you to manually add a device to the selected group by entering its IP Address, Host Name, or DNS Name. Additionally, WhatsUp Gold allows you to add the device without scanning it first and to force a specific device role assignment. Please note, if Add device Immediately without scanning is disabled, a number of advanced settings are also available which, when enabled, allow WhatsUp Gold to discover as much information as possible about the device being added along with any associated devices that may be found. You can expand the discovery scan to include virtualization and wireless environments, resolve hostnames for discovered devices, enable device naming based on SNMP Sysname, and prioritize credentials used during device discovery.
Edit Devices appears in place of Tools. This option allows you to make configuration changes to the selected devices in bulk including assigning credentials, monitors, and action policies, editing active and passive monitor properties, assigning maintenance schedules, setting dependencies and dependency roots, specifying polling interval and interfaces, creating attributes, and appending notes to the device properties.