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Virtual folders are folders that you create in the FTP or SFTP file system that can point to any folder on the server's physical file system. Normally, folders do not appear to users unless they are children of the top folder of the host. By creating a virtual folder, you can tell the server to include a folder that is not a child of the top folder of the host when returning the directory listing for that host.
For example, if you created a folder located at C:\Documents\ that you wanted to include under a host named MyHost whose top folder is C:\Program Files\Progress\WS_FTP Server\MyHost, you could create a virtual folder in the root of the MyHost host and point it to C:\Documents\.
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