Auto Responder
How to get hereNote: Previously called Information Manager, was changed to match the Web Client title of Auto Responder for clarity.
The Auto Responder can automatically handle routine e-mail inquiries for common information about your company. For example, you might want to respond to general inquiries with an acknowledgment that the inquiry was received plus a promise to follow up.
Using the Auto Responder for a Single Automated Response
To use the Auto Responder, you first need to set up a special user account whose user ID is Info. This mail account does not belong to a specific user, but accepts mail addressed to Info@yourcompany.com. When someone sends mail to the Info account, she receives a prepared response such as:
"This is an automated response from General Sales. You will receive a personal response by e-mail from one of our staff within two business days."
Subdividing the Auto Responder Account
You can subdivide an Auto Responder account into more specific sub-areas that can automatically send more detailed information in response to inquiries.
Example:
You can have an automated response that lists products, prices, and ordering information; another automated response that describes the classes you offer the general public; and a third automated response that sends out company news.
To divide the Auto Responder account into more specialized responses, you create sub-areas of account (such as Sales, Classes, or News) from which the sender can obtain more specific information. Then, when someone sends mail to the Info@ipswitch.com account, IMail Server returns a prepared response that describes the Auto Responder account sub-areas such as:
"Thank you for contacting Ipswitch. For information about our products, please send email to Info-sales@ipswitch.com. For information about our classes, send mail to Info-classes@ipswitch.com. For the latest Ipswitch news, send email to Info-news@ipswitch.com."
The sender could then send a message to Info-sales@ipswitch.com and receive a special message related to sales or the sender could send a message to Info-classes@ipswitch.com and receive a message about classes.
There is no limit to the number of sub-areas you can use with the Auto Responder. Sub-areas take up no disk space since messages addressed to them merely activate an automated response. In other words, mail addressed to sub-areas is not stored anywhere, unless you specify that it be saved.
Creating an Auto Responder Account
Creating Auto Responses to Sub-Mailboxes