Update to a New Release of Ipswitch Analytics

Update the Analytics server first, and then update the Agents.

Before You Run the Update Program

1. Requirements for RAM have been increased in Version 2.1. See System Requirements and manually increase your system's RAM if necessary.
2. Back up your existing database. For instructions, see the POSTgreSQL documentation.

   Note: Ipswitch strongly recommends that you back up your database before you run the installer.

3. Back up the following files:
   • cert files. These files are named server*.pem and are located under the install directory in apache/tomcat7/certs/
   • .init file This file is located under the install directory in ...apache/tomcat7/conf/.init

     Note: Make sure that you do not have any files open in the existing installation directories for the Ipswitch Analytics Server or the Ipswitch Analytics Agents.

New License is Required

A new Ipswitch Analytics license is required to complete the upgrade process. Licenses for your existing version of Ipswitch Analytics do not work with the upgraded version. To obtain a new license, visit the Ipswitch File Transfer Customer Portal.

What Happens During the Server Update?

When you run the installation program, it detects that a previous version of the Ipswitch Analytics server is installed. The installation program saves your server settings, retains the database, and uninstalls the existing server software. Next, it installs the new version of server software, moves back the database, and restores your server settings. You then sign in to the Admin Console and upload your license file.

First, Update the Analytics Server

Next, Update the Analytics Agents