Adding and editing a Service Monitor

The Service monitor checks the status of a service on a Windows machine and attempts a restart of the service (if the appropriate Administrator permissions exist).

Note: A running Windows Management Instrumentation (WMI) service on the targeted machine is required for this Service Monitor to work properly. Windows 2000 Service Pack 2 or higher, XP, and 2003 and later are installed with the WMI service. WMI is not installed with Windows NT, but can be downloaded from Microsoft and installed on Windows NT.

To add a new Service active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New. The Select Active Monitor Type dialog appears.
4. Select Service Monitor, then click OK. The Service Monitor dialog appears.
5. Enter the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
6. Select a Protocol to use to connect to the device.
7. (Optional) When using the SNMP protocol to connect to the device, click Advanced to set the advanced options.
8. Click browse (...) to open the Browse for Service dialog, allowing you to locate any server/workstation running the service.
9. Select the Restart on failure option to have the monitor attempt to restart the service when it enters a down state.
10. Select the Use in Rescan option to have the monitor appear in the Active Monitor list on the Device Properties dialog. WhatsUp Gold adds the monitor type to the device during a rescan, which is launched using Rescan on the Device Properties dialog, if the protocol or service is active on the device.

    Note: WhatsUp Gold uses Windows Management Instrumentation (WMI) to verify the status of the Service Active Monitors you have configured. WhatsUp Gold currently only supports monitoring on Windows 2000 Service Pack 2 or higher, Windows XP Professional, and Windows 2003 or higher.

11. Click OK to save changes.
12. After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

To edit an existing Service monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Select the monitor you would like to edit, then click Edit. The Edit NT Service Monitor dialog appears.
4. Enter the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
5. Select a Protocol to use to connect to the device.
6. (Optional) When using the SNMP protocol to connect to the device, click Advanced to set the advanced options.
7. Click browse (...) to open the Browse for Service dialog, allowing you to locate any server/workstation running the service.
8. Select the Restart on failure option to have the monitor attempt to restart the service when it enters a down state.
9. Select the Use in Rescan option to have the monitor appear in the Active Monitor list on the Device Properties dialog. WhatsUp Gold adds the monitor type to the device during a rescan, which is launched using Rescan on the Device Properties dialog, if the protocol or service is active on the device.

   Note: WhatsUp Gold uses Windows Management Instrumentation (WMI) to verify the status of the Service Active Monitors you have configured. WhatsUp Gold currently only supports monitoring on Windows 2000 Service Pack 2 or higher, Windows XP Professional, and Windows 2003 or higher.

10. Click OK to save changes.

Troubleshooting

Having problems with your WMI monitor returning false negatives?

See Also Configuring Active Monitors Adding and editing an Active Script Active Monitor Adding and editing a Degraded Array Active Monitor Adding and editing a Domain Service (DNS) Monitor Adding and editing a Ping Monitor Adding and editing a Ping interarrival jitter monitor Adding and editing a Power Supply Monitor Adding and editing a SNMP Active Monitor Adding and editing a SNMP Extended Active Monitor Adding and editing an SSH Active Monitor Adding and editing a Telnet Monitor Using telnet to determine "Expect on Connect" string Adding and editing a TCPIP Monitor Adding and editing a WAP Radio Monitor