Adding and Editing a WMI Monitor

The WMI active monitor watches for specific values on WMI enabled devices. Windows Management Instrumentation (WMI) is a Microsoft Windows standard for retrieving information from computer systems running Windows. Monitored metrics include systems resources (like CPU, disk and memory utilization) as well as specific process performance counters (like MS Exchange Mailbox and Transport server). Most Microsoft server and desktop operating systems and applications have built-in WMI support.

Note: This feature is available with WhatsUp Gold Premium Edition only. To update your license, visit the WhatsUp Customer Portal.

Important: This monitor requires Windows credentials.

To add a new WMI active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Click New. The Select Active Monitor Type dialog appears.
4. Select WMI Monitor, then click OK. The Add WMI Monitor dialog appears.
5. Enter or select the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
   • Performance counter/Instance. Click browse (...) to select a performance counter and instance for the monitor.

   Note: When WhatsUp Gold is run on Windows 2000, the performance counters are not supported and are not displayed.

   • Check type. Select the type of check you want the WhatsUp Gold WMI monitor to make on the performance counter selected above.
     • Constant Value. Monitors the performance counter/instance for a specific value. If that value changes, the monitor triggers a device state change.
     • Range of Values. Monitors the performance counter/instance to make sure the returned value falls within a range of values. If the value falls outside of the range, the monitor triggers a device state change.
     • Rate of Change. Monitors the performance counter/instance to make sure the change in value matches the rate you enter in the check values section. If that rate changes, the monitor triggers a device state change.
   • Constant Value. The value for the designated check type.
   • Rate of Change. The state of the device when the check value is met.
6. (Optional) Click Advanced to set the Advanced Monitor Properties.
7. Click OK to save changes.
8. After configuring an active monitor in the Active Monitor Library, add the monitor to devices.

To edit an existing WMI active monitor:

1. From the WhatsUp Gold web interface, go to Admin > Monitors. The Monitor Library dialog appears.
2. Click the Active tab. The Active Monitor list appears.
3. Select the monitor you would like to edit, then click Edit. The Edit WMI Monitor dialog appears.
4. Enter or select the appropriate information:
   • Name. Enter a unique name for the active monitor. This name displays in the Active Monitor Library.
   • Description. Enter additional information about the monitor. This description displays next to the monitor in the Active Monitor Library.
   • Performance counter/Instance. Click browse (...) to select a performance counter and instance for the monitor.

   Note: When WhatsUp Gold is run on Windows 2000, the performance counters are not supported and are not displayed.

   • Check type. Select the type of check you want the WhatsUp Gold WMI monitor to make on the performance counter selected above.
     • Constant Value. Monitors the performance counter/instance for a specific value. If that value changes, the monitor triggers a device state change.
     • Range of Values. Monitors the performance counter/instance to make sure the returned value falls within a range of values. If the value falls outside of the range, the monitor triggers a device state change.
     • Rate of Change. Monitors the performance counter/instance to make sure the change in value matches the rate you enter in the check values section. If that rate changes, the monitor triggers a device state change.
   • Constant Value. The value for the designated check type.
   • Rate of Change. The state of the device when the check value is met.
5. (Optional) Click Advanced to set the Advanced Monitor Properties.
6. Click OK to save changes.

Troubleshooting

Having problems with your WMI monitor returning false negatives?

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