The installation program can automatically upgrade WhatsUp Gold v12 and later. The installation program delivers new application files and upgrades the database. The installation program automatically upgrades databases on Microsoft SQL Server Desktop Edition, Microsoft SQL Server 2005 Express Edition, Microsoft SQL Server 2005, and Microsoft SQL Server 2008 or 2008 R2.
Note: WhatsUp Gold v12.3 or later introduces automatic database upgrades. It is no longer necessary to manually execute SQL scripts to upgrade a non-standard database.
Note: If you are using Microsoft SQL Server 2000, you must upgrade to Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server Cluster 2005, 2008, or 2008 R2 prior to upgrading WhatsUp Gold. Microsoft SQL Server 2000 is no longer supported by WhatsUp Gold.
Tip: To upgrade from an older version than WhatsUp Gold v12, you must follow a supported upgrade path. For more information on supported upgrade paths, see the Updating from versions 8.x, 2005, or 2006 to v14.x Knowledge Base article or refer to the WhatsUp Gold Answers repository.
If the database is currently hosted on Microsoft SQL Server Desktop Edition or Microsoft SQL Server 2005 Express Edition but you want to migrate your database to Microsoft SQL Server 2005, Microsoft SQL Server 2008 or 2008 R2, or Microsoft SQL Server Cluster 2005, 2008, or 2008 R2, complete the upgrade on the existing database, then follow the steps outlined in the WhatsUp Gold Database Migration Guide.
To upgrade WhatsUp Gold:
Note: To launch the WhatsUp Gold installation program, you must run WhatsUp Setup. For more information see Running WhatsUp Setup.
Note: When IIS is detected, but not all of the required role services are installed, you will be asked if you would like to install the IIS role services.
Note: You will need to install IIS if you are upgrading from a WhatsUp Gold installation that uses the WhatsUp Gold web server, as it is no longer supported, or if you are installing on Windows Server 2003 (you must install IIS6 for Windows Server 2003). When installing on operating systems that support IIS7, the installation program will automatically install IIS7 if it is not installed.
Tip: Click a link to view a Help resource.
Click Next. The Back Up Existing Database dialog appears.
Click Next. The Back Up Web and Report Files dialog appears.
Click Next. The Choose Port dialog appears.
Note: It is recommended that port 80 be used for the WhatsUp Gold web site. If another port number is used, the URL for the WhatsUp Gold web site will require that port number to be appended to the hostname or IP address when forming the URL. For example if you chose 8888 as the port number instead of 80 your URL for a WhatsUp Gold install on the local host would be: localhost/nmconsole:8888
Note:If port 80 is used by a current IIS web site, you must either allow WhatsUp Gold to disable that web site and take over port 80, or choose another port.
Note:If you selected to use port 80 on the Choose Port dialog and port 80 is in use by an existing web site, a message will appear that asks if you want the WhatsUp Gold installation program to take over port 80 for use by the 'WhatsUp Gold web site. If you want the WhatsUp Gold installation program to take over port 80, click Yes. Otherwise, click No. The dialog closes and the Choose Port dialog appears.
Click Next. The Ready to Install the Program dialog appears.
When upgrading from WhatsUp Gold v14.x or earlier to WhatsUp Gold v15.0 or later, user accounts that had been granted the Manage User user right may not have access to portions of the web interface, such as the Admin Panel on the Admin tab. It may appear as if these user accounts have all of the available user rights, however the user account does not actually have any of the new user rights released in the WhatsUp Gold v15.0 or later releases, and the account will need to be updated before the user rights actually assigned to the user account are displayed properly.
To update a user account following upgrade: