After signing in, you should test the ability of Ipswitch Analytics Agents to retrieve data from their MOVEit databases and send that data to the Ipswitch Analytics Server:
In the web browser where you signed in earlier, navigate to the Monitor module:
The top of the workspace contains a Dashboard that displays all Agents that you installed. Verify that all Agents are Online and sending data to the Ipswitch Analytics Server.
Troubleshooting: If any Agent's status is Unknown or Offline , explore the possible causes below:
The MOVEit database machine may be shut down or be in the process of restarting.
The MOVEit database service may have stopped running. This could be due to an unexpected application crash or a planned stoppage of the database service. On the MOVEit database machine, go to the Control Panel > Administrative Tools > Services. Depending on the MOVEit database, make sure either the Microsoft SQL Server or the MySQL service is running.
The Agent machine may be shut down or be in the process of restarting.
The Ipswitch Analytics Agent service may have stopped running on the Agent machine. This could be due to an unexpected application crash or a planned stoppage of the Ipswitch Analytics Agent service. On the Agent machine, go to the Control Panel > Administrative Tools > Services. Verify that the Ipswitch Analytics Agent service is running.
Internet connectivity may be down in general on the Agent machine or the MOVEit database machine.
The Agent machine may not have network access to the MOVEit database machine or the Ipswitch Analytics Server machine due to firewall restrictions on those machines.
The password that the Agent uses to access the MOVEit database may have expired or have been changed. Follow the steps in the Installation Guide to modify an Agent Installation to update the username and/or password to the MOVEit database.
The HTTPS port on the Agent machine, the MOVEit database machine and/or the Ipswitch Analytics Server machine may not be open. Follow the steps in the Installation Guide to modify an Agent Installation and modify the Ipswitch Analytics Server installation to update the port numbers for the MOVEit database machine and/or the Ipswitch Analytics Server machine.
If an Agent does not appear appear in the dashboard at all:
Modify the Agent installation and make sure you enter the correct password for the Agent to access the Ipswitch Analytics Server on the Analytics Server Settings screen.
Check the Agent log on the Agent machine, located at c:\Program Files\Ipswitch\Analytics Agent\logs\agent.log to see if the Agent is able to receive data from the MOVEit database, authenticate with the Ipswitch Analytics Server and send data to the Ipswitch Analytics Server.
Sample Agent.log:
To release an Agent license to use with a different MOVEit server, see the Ipswitch Analytics Administrator's Guide > Manage > Licensing.
and sending data to the Ipswitch Analytics Server. 
or Offline 
, explore the possible causes below: